I bought an ipod 13 months ago. Between February and April, I had three new replacements due to three hard drive failures. My original ipod went out of warranty in May and three weeks later the ipod loses its charge (it was 2 months old).
Apple will not accept responsiblity and a chap in the apple store said they are so unreliable he wouldn't dream of paying for one....

Can anyone advise me on what I can do. It seems so unfair that they keep passing off duff products and there is no protection for a poor quality product. I am not even convinced that the replacement was a duff, simply to get past the warranty deal.

Even it's 13 Months old and a Month out of warranty Apple still have a duty to sell goods that are fit to use for an appropriate amount of time, it'll be in the sale of goods act somewhere. I'd be having my money back about now.

It is certainly challengable but is it worth the hassle? You could pick up a replacement battery off ebay and get someone to fit it for you, it'd be quicker and far less hassle. Try www.consumeractiongroup.co.uk for more advice. Good luck!

Well I've had my nano since the first gen ones came out and it's fine. I did have an older 40Gb model which never missed a beat either.

As already suggested get a replacement battery for £20 from ebay and fit it.

As already suggested get a replacement battery for £20 from ebay and fit it.

You shouldn't have to though.

I think the service from Apple is shocking, but there is no alternative for an 80gb. They are abusing their monopoly power and try wherever possible to avoid dealing with the issues.

I can not explain the grief Apple have given me withthe four broken hard drives in four months. The annoying thing is, I don't take it to the gym, haven't dropped it, don't use it in the car. It is a disgrace.

They are playing the warranty card. We took it to the shop and they couldn't see a fault. They said it might just be one of those things, sorry.

We have found an online battery checking and replacement service, but that will cost us £40. I hope it is worth it.

If it doesn't work, it will mean spending another £150 which is what they want.

My Girlfriend's dog stood on my Ipod's screen and cracked it. I went to the Meadowhall shop told them it happened when in my pocket, & voila they replaced it with a brand new one. Lies sometimes work!

My Girlfriend's dog stood on my Ipod's screen and cracked it. I went to the Meadowhall shop told them it happened when in my pocket, & voila they replaced it with a brand new one. Lies sometimes work!

I once went to a pub and ordered two pints of beer. The lad served me and then disapperared in to the cellar for ten mins without taking the money, instructing another member of staff to charge me, the other member of staff didnt hear him him and wandered off aimlessly. When he returned from the cellar he asked if I'd payed for the drinks yet I said yes, drained the last of my pint and walked out.

Lies sometimes work :) :) :) :) .

what sort of ipod is it??

Maplin also sell replacement batteries if you decide to take that route.

Very simple. Go back to the Apple Store, say that they cannot shirk their obligations and that the so-called warranty isn't worth the paper it's written on because it's overruled by the Sale of goods Act.

Speak to a manager (who will have been trained on the legal position regarding faulty items) and say you either get a replacement or you will take action in the County Court (aka small claims court) and report them to trading standards for breaking consumer law.

You will get a replacement, even if you have to wait a week or two for a 'decision from head office' or some other delaying tactic. The law is on your side, provided the iPod hasn't been abused.

If you'd bought a really cheap mp3 player then it could be argued that a year's use is acceptable. But you didn't, you bought a very expensive mp3 player so you can reasonably expect it to last several years. And therefore Apple is liable to provide a proportional refund if it breaks within that 'reasonable period'.