Just had my Motorola V300 unlocked from their somewhat pathetic network.

They have just repaid the compliment by barring my phone and reduced the phone to a nice little paper weight.

They now refuse to lift the bar on it unless I send them a reciept to prove the phone is mine.
Has anyone else had anything like this happen and does anyone know if anything can be done before I bin the phone.

I work for t mobile. did u report the phone as lost/stolen . then we request for a password to blacklist the handset . if u call t mobile again to say u have found ur phone then we ask for password or imei number or proof of purchase . what actually happened to u . if ur problem is genuine i can give u work number so that i could solve ur problem.

Originally posted by kall_sheff
I work for t mobile. did u report the phone as lost/stolen . then we request for a password to blacklist the handset . if u call t mobile again to say u have found ur phone then we ask for password or imei number or proof of purchase . what actually happened to u . if ur problem is genuine i can give u work number so that i could solve ur problem.

Oh if only it was that simple,,,,The phone was never reported stolen they even admit that fact.
As its on their system as stolen they wont budge at all,,,ive supplied them with the imei number all relevant passwords codes date of birth and the like.

There is no proof of sale as it was a private sale,they have been supplied with all the relevant details in relation to previous owner his passwords ect......

Has this made any difference,,,like hell it has.

At the end of the day that phone is my property not the property of T-Mobile,I have proved that the phone was not reported stolen by myself or the previous owner by their own admitions.


So whats the problem?,,,,why am I prevented from using my own property just because they have incorrect information on their system?.

Or is it because they are just arsey because they are not my prefered network.

Not only am I barred from T-mobile im barred from every single network,,including my prefered one.

I stress again the phone is not and never was stolen and was never reported stolen.
So why is it so difficult for them to grasp that concept,when they even admit themselves it was not reported stolen?.

Ive now made 10 calls to T-Mobile and three emails and its got to be said you get more sense out of the PC World helpline.

anyone can call to report lost /stolen . suppose if i found ur phone then i would call t mobile to say i have found this phone .then we blacklist handset ,suspend line and take his contact details . if the acct holder calls t mobile then we ask few security questions before giving the contact details . if u cant unblacklist the handset then u have got to bin it or send outside UK.

a doubt if it was a third party purchase ,how did t mobile know of imei. did u let them know abt it. is it payg or contract.

Originally posted by kall_sheff
. if u cant unblacklist the handset then u have got to bin it or send outside UK.

a doubt if it was a third party purchase ,how did t mobile know of imei. did u let them know abt it. is it payg or contract.

Tango2, perhaps this is the reason why you can't get any sense out of them when you ring

I'm not surprised that you are having problems T-Mobile have got to have the worst customer service of all the networks and that is some achievement.
I recently stopped my contract and have not bothered to get another mobile at all, it must have taken about 4 calls to cancel, they even hung up on me once when trying to transfer!

perhaps this is the reason why you can't get any sense out of them when you ring.
knoxville: companies do such things so robbers do not get easy money .customers keep ringing saying that they have bought a handset from sunday car booth sale but the handset is reported as stolen ,insurance was claimed , and it's been blacklisted.there's nothing we could do in this direction .

To unblacklist a handset takes a second for me ,but i got to be sure i am doing it for the right owner of the phone.if u want me to have a look at ur account , message me ur acct no or mobile no . I am doing a 12-10pm on thursday and the best time to contact u and leave ur contact no as well.

Originally posted by kall_sheff
perhaps this is the reason why you can't get any sense out of them when you ring.
knoxville: companies do such things so robbers do not get easy money .customers keep ringing saying that they have bought a handset from sunday car booth sale but the handset is reported as stolen ,insurance was claimed , and it's been blacklisted.there's nothing we could do in this direction .

To unblacklist a handset takes a second for me ,but i got to be sure i am doing it for the right owner of the phone.if u want me to have a look at ur account , message me ur acct no or mobile no . I am doing a 12-10pm on thursday and the best time to contact u and leave ur contact no as well.

I also work for T-Mobile, I hope you will be adhering to the Privacy Policy Kall-Sheff!! :thumbsup: :hihi:

If you are still in contact with the original owner tango2, as long as they have proof of purchase, we would accept this faxed across as evidence that it is not a stolen phone... this proof of purchase doesn't have to be in your name.

If you can't get this, then there is no way it would be unblacklisted.

Please please please don't leave your mobile number or account number on here!! Kall-Sheff, a word of advice, it's maybe not a good idea to get people to give you their details in this way.. I know the job ain't that great but it's not worth risking it! :D

Originally posted by slinky
I also work for T-Mobile, I hope you will be adhering to the Privacy Policy Kall-Sheff!! :thumbsup: :hihi:

If you are still in contact with the original owner tango2, as long as they have proof of purchase, we would accept this faxed across as evidence that it is not a stolen phone... this proof of purchase doesn't have to be in your name.

If you can't get this, then there is no way it would be unblacklisted.

Please please please don't leave your mobile number or account number on here!! Kall-Sheff, a word of advice, it's maybe not a good idea to get people to give you their details in this way.. I know the job ain't that great but it's not worth risking it! :D


I think your both missing the point here.

T-Mobile have admitted that they do not know why the phone was blacklisted as stolen because there is no record of it being reported stolen.

They have been given the previous owners details,,the previous owner has even called them as he never reported it lost or stolen.

So as I see it,what your both saying as T-mobile employees is its fine for them to shaft my property up then walk away from the problem.
They know the phone wasnt reported stolen and even said they cant understand why its comming up as if it is.

Now im no rocket scientist but its obvious to me that the problem lies with T-Mobile and the call centre staff who obviously have a set of scripts that they perform to.

The only people that have stolen my phone is T-Mobile.

Oh and another thing they are more than happy to allow me to put credit on it and send text messages and recieve text messages so wheres the sense in that then??....

So as it is T-Mobile allow phone thieves to send text messages.

Originally posted by kall_sheff
anyone can call to report lost /stolen . suppose if i found ur phone then i would call t mobile to say i have found this phone .then we blacklist handset ,suspend line and take his contact details . if the acct holder calls t mobile then we ask few security questions before giving the contact details . if u cant unblacklist the handset then u have got to bin it or send outside UK.

a doubt if it was a third party purchase ,how did t mobile know of imei. did u let them know abt it. is it payg or contract.

This post makes no sense at all I think a picture is starting to emerge now.
If this is the case then I think T-Mobile owe me a new phone.

As we speak im on phone to T-mobile,,,talk about digging themselves a hole,,they spin more crap than a revolving farmyard.

what's the outcome.

slinky ...thanx for advise.

Originally posted by kall_sheff
what's the outcome.

slinky ...thanx for advise.

The outcome so far is as follows:

First they kept me on hold for about 20 minutes then cut me off,,then on next try they kept me on hold again before shouting a stupid noise down the phone and cutting me off.
on third attempt it looked like i was making some progress then guess what,,,,they cut me off.

Fourth attempt,,,now well and truly hacked off and the operator knows this.

When I first called they said it was blacklisted but no reccord of it being reported stollen had been logged.
Next they said it had been reported stolen and they would find out when,,,,guess what yes they cut me off.

Now this is the funny bit,,they claim it was reported stolen yesterday,,,,derrrrrrrrrr they blacklisted the phone almost two weeks ago.

They even said if we can speak to previous owner we can sort it,,so on goes the previous owner,,,,guess what,,cut him off.


Now its become 100% obvious the fault lies with T-Mobile but they refuse to rectify the problem.

Now waiting for a manager to call me,,,,no im not thick i know this will never happen.


They even had the kneck to ask which phone they should call me on,,,,hardly be my mobile will it.

So is this common practice then with you lot.

Maybe you could contact Otelo (telecommunications ombudsman - http://www.otelo.org.uk/content.php?menuID=25&pageID=10)

I had huge problems with O2 last year, they ended up owing me over £150 for bank charges I accrued after they took money out of my account that they never should have, and it took them over 6 weeks with me being told every week the money would be there in 5 days. And guess what - every time I called with something they couldn't answer, I'd get put on hold and get cut off. I never got the money they owed me and I really wish I'd contacted an ombudsman at the time. I've come to really despise mobile phone companies.

Let us know how you get on, and good luck.

Originally posted by Twiglet
Maybe you could contact Otelo (telecommunications ombudsman - http://www.otelo.org.uk/content.php?menuID=25&pageID=10)

I had huge problems with O2 last year, they ended up owing me over £150 for bank charges I accrued after they took money out of my account that they never should have, and it took them over 6 weeks with me being told every week the money would be there in 5 days. And guess what - every time I called with something they couldn't answer, I'd get put on hold and get cut off. I never got the money they owed me and I really wish I'd contacted an ombudsman at the time. I've come to really despise mobile phone companies.

Let us know how you get on, and good luck.

Just looked at their web site,,,,,guess what company is the only one thats not listed as a member,,,,yep T-Morons


Well the call from the manager never happened,sooooo I thought id jog their memory again.
Now tis realy take the rise,,,I could actualy hear them talking about it and laughing in the background.
The woman on the phone could hardly refrain from laughing herself.
So to the T-Mobile crew (mmmm you gone quiet) explain that,,so you get paid to do nothing and take the rise of your customers and adopt the typical call centre mentality.

I bet you would be the first to moan if you didnt get the service you wanted.

Ive now had the old "oh I will monitor this personally and make sure you get a call back",the word bull springs to mind.

Oh and get this,,they now want proof of purchase from me,and the previous owner has to provide the same as well.
Obviously the now want the impossible so the situation cannot be resolved,they can then turn round and say but you didnt do what we asked.

why not just ask for the guy that packed it in the factory to confirm his identiy as well


T-MOBILE YOUR NOT LISTENING

Or maybe you are too busy posting on forums to deal with your customers

Originally posted by kall_sheff
perhaps this is the reason why you can't get any sense out of them when you ring.
knoxville: companies do such things so robbers do not get easy money .customers keep ringing saying that they have bought a handset from sunday car booth sale but the handset is reported as stolen ,insurance was claimed , and it's been blacklisted.there's nothing we could do in this direction .

To unblacklist a handset takes a second for me ,but i got to be sure i am doing it for the right owner of the phone.if u want me to have a look at ur account , message me ur acct no or mobile no . I am doing a 12-10pm on thursday and the best time to contact u and leave ur contact no as well.

Well according to T-Mobile it doesnt take a second,thye claim its an impossible task because they are at fault.

No doubt if you work tommorow you will get to find all the details of the phone because I will continue to call them even If I have to speak to every operator there.

Its about time these call centre monkies were put in their place ,picture yourself in the same situation,,,,would you be happy to be constantly fobbed off with crap.

Originally posted by tango2
Well according to T-Mobile it doesnt take a second,thye claim its an impossible task because they are at fault.

No doubt if you work tommorow you will get to find all the details of the phone because I will continue to call them even If I have to speak to every operator there.

Its about time these call centre monkies were put in their place ,picture yourself in the same situation,,,,would you be happy to be constantly fobbed off with crap.

problem is they can just ignore you/lie again to you and you cant do a thing about it. I had the same with the ntl call centres and you cant win because they just dont care.

Ok plan B, first you need to make a written complaint (e-mail will do via their website so long as you remember to take a screen print or copy), and mention that if the situation is not resolved you will be taking it up with CISAS. Then, haha, I found the company who they ARE members of for arbitration: http://www.arbitrators.org/cisas/index.asp

I quote from their site:

In order to use CISAS you must first have told the CISAS member that you have a dispute with them and have been through their internal complaints procedure. If you have been through their internal procedures and the dispute has not been resolved, they will issue you with a unique reference number. We are unable to process an application without the reference number. Therefore, if you do not have the reference number please return to the CISAS member for further information.

That SHOULD get their butts in gear. If not, I'm all out of ideas.

Sometimes u don't get a call back from manager due to some reasons . U got to insist to speak to manager ,he is no prime minister to take an appointment or wait for his call back .


problem is they can just ignore you/lie again to you and you cant do a thing about it. I had the same with the ntl call centres and you cant win because they just dont care.

I had this attitude when i worked for the biggest gas company (u can guess). i had abusive calls from customers complaining abt bills ,the company robs an easy 2-3 million people out of its 13million customers through incorrectly programmed meters.Yes I don't care for customers when i worked there because of my limited responsibilities and powers.I guess Police are in a similar situation. south yorkshire police do a great job with their limited powers. I would show u the places where u can get drugs ,guns in sheffield.Can u get them jailed. I would definitely help police if they could take action against them.

I have taken many calls from citizen advise bureau and tried to end the call with false promises or asking them to prove something unreasonable. T mobile is a lot better than that .compalining to CISAS or OMBUDSMAN (telecom) doesn't fetch u any gains ,as it takes an easy 8-12 months for outcome.

So to the T-Mobile crew (mmmm you gone quiet) explain that,,so you get paid to do nothing and take the rise of your customers and adopt the typical call centre mentality.
Look at the time of posting mate ,just came home after one of worst night out at leadmill.I shall get back tonight ,just keep posting and good luck.I will try to get some advise at work .I get paid for being on time rather than my negotiative , forward approach with customers.

For all the sarcastic and negative comments (some obviously fair and correct), at the end of the day tango2, we can only offer you advice from the general information you have given us.

I appreciate you cannot be objective about this, however, we can't give you specific advice without looking at your account and reading the notes on there. We have tried to help as much as we could, so I don't appreciate your insults to be honest.

If you still can't get any joy, ring up again and threaten to go to Ofcom.

T-MOBILE YOUR NOT LISTENING

Or maybe you are too busy posting on forums to deal with your customers [/B][/QUOTE]

We are allowed days off too you know.... :rant:

Originally posted by slinky
For all the sarcastic and negative comments (some obviously fair and correct), at the end of the day tango2, we can only offer you advice from the general information you have given us.

I appreciate you cannot be objective about this, however, we can't give you specific advice without looking at your account and reading the notes on there. We have tried to help as much as we could, so I don't appreciate your insults to be honest.

If you still can't get any joy, ring up again and threaten to go to Ofcom.
The point im getting across is that they have done nothing from start to finish.
I have given T-Mobile indepth information They have my home phone number,my home address,email address date of birth.
They even have the same details of the previous owner.

The point they wont accept is this,they blacklisted the phone last week,but say it was only reported stolen the day before yesterday.
I was not aware that Mystic Meg worked for T-Mobile because they can obviously now predict when phones are going to be reported stolen and bar them in advance,,,the wonders of modern technology.

Given this fact even the dumbest of people can see,,,oh T-mobile have made a mistake they should put it right,,,,but oh no and I quote from T-Mobile "it makes no odds if it was our fault we will not restore the phone".

They should also make sure that when their operators are gonn take the rise and have a laugh about it,the should make sure the caller cant hear them,this they failed to do last night and needless to say I was not amused in the slightest.

The girl in question could hardly talk for laughing and had to end the call.

They have now promised another callback tonight,but im not holding my breath.

The outline facts are quite simple,the phone was registerd to the previous owner,he and he alone has the imei number for the hanset so therefore for it to be reported stolen it has to be done by the previous owner.
This is not the case so the problem always points straight back to T-Mobile.

Oh yeh and it wasnt insured so its not paert of an insurance scam.

Tango2 , u got loads of patience.

If the imei number of handset is been registered with the previous pwner . If he goes through the privacy policy and discloses the imei ,then they should unblacklist the handset .

...............simple as that


if u are trying to unblacklist then u got to show some proof of purchase .

they can't predict which handset is stolen and bar the line in advance.

The girl in question could hardly talk for laughing and had to end the call.

We are girls ,we do girly things ,we do what ever we want ,that's their attitude.

call back ?u go to be serious and get to bottom of it straight way . I had an elderly caller this evening and she's enquiring abt 9pence charge on the bill. She texted a landline which will be read by BT computer to the other end and this is not included in her text allowance. So shes's been charged for that .
U and the early owner have got to call again and pass through privacy policy for both accts. thE imei should appear on the previous owners acct . ,and u reveal the same imei on the handset to cust advisor .At the end he's got to tell T mobile that tango2 is the present owner of that handset through a private sale and his acct to be updated .No paperwork no fuss.
If they still cant do it ,its better for that thick wailing nonsense people to find a better job.
if u havent got any luck even after that ,it's better to give up the chase . i hope u wont be seeing sheffield star for a column abt T mobile practises.

Oh it gets better,after calling back yet again, I requested reference number for CISAS,,,,,guess what operator claims there is no such thing,,,what a joke.

Now they want the account details of the person that purchased the handset from new,,,when will these people ever give up because im ceratin I wont now.

I now get emails from them,,oh thats good I hear you say,,,not realy as the mails come from different people so you have to go through the whole process again.
Then same happens when I call different operator,and the process starts all over again.

well I supose it give me something to do in the evening

tango, if you are emailing them, you can mark your email for the attention of whoever dealt with it last if you want. The email department is only small and everyone knows each other so it will be passed onto that person. When you call into Customer Services, your call will go into any one of the many centres, each with hundreds and hundreds of staff. As you can imagine, it is virtually impossible to speak to the same advisor every time, or even pass the call to that person.

I completely appreciate your frustration over this. If you're still not getting any joy, I would suggest you write a letter to the Customer Relations dept (the address is on the back of your bill). Make sure you state clearly that it is a complaint or your letter will be forwarded to the general admin team, not Customer Relations.

Let us know how you get on x

Sorry to drag this one back up,,as you will have guessed T-Mobile did absolutley Jack sh*t to sort this problem out.
Even to the point of some cretin calling me and didnt even know who he was talking to.

I am shortly going to use the V300 as a target for my crossbow as this will give me some use out of it.

hey tango2,

i've been with T-Mobile for about 7 years and i've had problems with them everytime a wanted to re-new my contract and get an upgrade.

My average bill is £100-£120 a month and they still wouldn't upgrade my phone for free. I had to pay £40.

Got to agree, they are very poor and as soon as my contract expires i'm canceling it and going to someone else.

With regards to your phone that has been barred, there are private places that will unblock any phone for about £20.

Usually small electrical shops or mobile phone accessery shops, will ask a few people and will let you know where to go for one.

This can be illegal, but as long you can prove that the phone isn't stolen and that is has been an above board private sale, they can do it for you.

Hope this helps.