hi ya all
to cut a long story short ive had my mobile from end of jan,and the key pad lights have stopped working .i have tried to re set it through the manual instuctions but the screen lights up but the key pad doesent .the pboblem i have is i have missplaced the bill of sale how do istand regarding my rites its on voda pay as you go i still have the box what it came in will they be able to trace it through the system with the bar codes onthe box etc hope some 1 can help i am going down later i will let you know how i go on best regards steve,,,

Is it tied to a network? Aren't you supposed to phone them?

Mobiles are a bit wierd like that. Mine went faulty,but Orange couriered me a replacement so the exchange was done on my doorstep. I'm on contract though

Steevie I had the same problem with my pay as you go phone I returned it to the shop where i purchased it from, and they simply but my details in the computer and they exchanged it no problem.

Hope you go on ok.

taken from "The sale of Goods Act 1979(Amended)
If you are claiming the remedies of repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract at the time of sale.


edit- this possibly is no help at all.

You don't need a receipt to return something you just need to be able to show that you bought it from wherever. With a phone it should be easy as they all have a unique IMEI number and you'd presume they are all logged or something.

"Q7. Do I have to produce a receipt to claim my rights?

No. In fact the trader doesn't have to give you a receipt in the first place so it would be unfair to say that you had to produce one. However, it might not be unreasonable for the shop to want some proof of purchase, so look to see if you have a cheque stub, bank statement, credit card slip etc., and this should be sufficient."

taken from http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

Originally posted by jonluvsnique

edit- this possibly is no help at all.

Thank you for my first laugh for today!

Originally posted by cgksheff
Thank you for my first laugh for today!

yeah well he maybe useless :suspect: but hes made you laugh today :hihi: :hihi: :hihi: :hihi:

thanks for all the info i may be useless bit i got a big sombraro :D :thumbsup:

Originally posted by steevie/d
thanks for all the info i may be useless bit i got a big sombraro :D :thumbsup:

yes i can see that.. from the avatar!!!! :hihi: :hihi: :D :D how rude how very very rude of you :D

Just got back from meadowhell and got a new fone of vodafone store no problem what so ever never asked for recipt so a big up for voda not very often i say that but credit where its due especially adam who dealt with it only in store for 10 mins thanks to all of you for the adice best regards steve....:thumbsup: