They keep putting up my credit limit even though I have specificly told them to reduce it on more than one occasion. Can I stop them doing this?

Phone and ask to speak to a manager - that should sort it.

have done before. They reduce it for a few months then put it up again

what difference does it make? just dont spend more than you can afford :P

I don't trust them. I can imagine someone taking a load of money off my card who are based in another country and them failing to cover it.

This sounds very much like an automated thing probably done by a computer system.

You could write to them and tell them you no longer want them to make automated decision's about you under the Data Protection Act.

The wording is a bit confusing but it does specifically mention credit scoring.

Check it out... http://www.hmso.gov.uk/acts/acts1998/80029--b.htm#12

Of course, on the flip side they might just withdraw your credit altogether for being a difficult customer :)

Oh yeah.. I should just add the obligatory "I am not a lawyer" disclaimer. I would say "IANAL" but I'm afraid someone will agree :lol:

They put the daily cash withdrawal limit on my switch card to something silly like £350 so I rang them. I hardly ever use the facility, and certainly never take that amount out in one go.

The lady on the phone was puzzled. I explained that the only person who would use this facility would be a card thief, so I would like (very firmly) the limit lowered to £50.

This isn't an option on her screen, so she had to get it sorted by somebody else. I got the impression this was an eye opener to him too, but it was done. I think they now advertise this facility as a feature of banking with them :thumbsup:

I have banked with HSBC since i got my first Live cash account when it was the Midland. I have never had a single problem with them,infact im just in the process of moving my mortgage to them and they have a regular saver account which pays 8% interest! Their customer service has always been top quality also.

Originally posted by unners
I have banked with HSBC since i got my first Live cash account when it was the Midland. I have never had a single problem with them. Their customer service has always been top quality also.

yes i can agree also......... i first opened my bank account with them when i was 11 and im still with them 9 years on... no problems so far :thumbsup:

oh and cheques clear within 2 days thats excellent!!!! :thumbsup:

must agree with my significant other (just for a change,:P )
i have been with halifax for 4 yrs, cheques can take 9-10 days to clear,yes i know thats because its not a clearing bank, but its damn annoying, but the hsbc gave me a switch card, cheque book and overdraft, (even tho i am currently between jobs), but when i opened my halifax, working full time, i got nothing but a solo card, halifax customer service is poor, i think HSBC are brilliant.
(i am doing a lot of ranting and raving today, arent i. sorry.:rant: :D :rolleyes:

HSBC have always been great to me, they've changed my details as I've got older, giving me a solo, then a switch card, now a mastercard, interest free overdraft for being a Uni student... its all good, whenever I've had problems they've helped me sort them...

overdraft limits and credit card limits are only a problem if your a compulsive spender... so really, if your me or female... lol... but generally if you say to yourself "I can only afford to spend £200 on my card" and your limit is £2000... just only spend £200 :P its not like degree level logic going off there!

but I REALLY agree with the cash point withdrawl amount! I think mines about £250! I wish i HAD £250 to withdrawl! lol... but seriously, what sort of people withdrawl £250 in one day? I think the most I've taken in one day is about £40 or £50 :?

I don't really like HSBC, and at every opportunity, grumble about them; to cover the original point: Pop into the branch and see if you can speak to the branch manager.

Alex

Originally posted by xafier
but I REALLY agree with the cash point withdrawl amount! I think mines about £250! I wish i HAD £250 to withdrawl! lol... but seriously, what sort of people withdrawl £250 in one day? I think the most I've taken in one day is about £40 or £50 :?

The sort that have to pay for an item that they need to pay for in cash and can't get to a branch so need to use the machine. No seriously I've had times when the £250 limit has been too low admittedly not very often but if you are buying a large secondhand item the chances are you will have to pay cash and then it can be a bit of a bind if you can't get to branch.

Originally posted by jonluvsnique
must agree with my significant other (just for a change,:P )
i have been with halifax for 4 yrs, cheques can take 9-10 days to clear,yes i know thats because its not a clearing bank, but its damn annoying, but the hsbc gave me a switch card, cheque book and overdraft, (even tho i am currently between jobs), but when i opened my halifax, working full time, i got nothing but a solo card, halifax customer service is poor, i think HSBC are brilliant.
(i am doing a lot of ranting and raving today, arent i. sorry.:rant: :D :rolleyes:

I had really really bad problems with Halifax but have now transferred to HSBC. There was a bit of a teething problem but they sorted it out as soon as I made them aware of it, no grumbles unlike Halifax.

I decided I do truly love them today though. Last month I was charged a £20 late fee for a late payment on my credit card. Entirely my fault, I'd forgotten the date it was due but paid online the next day when I realised. Today I noticed that they've refunded me the late fee, which they had no reason to do. What lovely people.

Originally posted by xafier
but I REALLY agree with the cash point withdrawl amount! I think mines about £250! I wish i HAD £250 to withdrawl! lol... but seriously, what sort of people withdrawl £250 in one day? I think the most I've taken in one day is about £40 or £50 :?

My limit's £750 a day. The most I've ever withdrawn is a couple of hundred, typically I withdraw £30 or so at a time.

However, at the bank I work in, we do get complaints about our daily withdrawel limit (£300 for standard accounts) being too low. So it's horses for courses.

Yeah 3 cheers for HSBC :clap: :clap: :clap:

I have had a Royal Bank of Scotland account for 4 years.. This is what I get from them:

Solo card

£25 charge if I go one penny overdrawn


Opened an HSBC account 12 months ago and I got:

Switch/Maestro card

Cheque book

Credit card

No charges for going o/d so far (Most I have been o/d is about £10)


I rang RBS up and asked them to upgrade my account to make it one I could actually use and I got the response "The computer says no" and the lady even remarked "Just like that Peter Kay thing!!" :loopy:

Sam

Sam

HSBC allow you to go overdrawn by up to £50 without charge as do Natwest.