Moon Maiden
15-09-2003, 08:47
The expert forum is gone so I will ask here.
Some who have already replied know I have been experiecing problems with my host. You can just about guarantee that one of my websites is unavailble - i.e down at the half hour of EVERY hour.
The company I am hosting with have recently started to impliment changes to their services by moving to new super dooper servers.
In this process - which was started approimately 1 month ago, existing customers are being moved to these new servers.
My husband is now unable to recieve his e-mail through the sites, I also was inflicted with this at one point. I am unable to acces the control panels and admin sections to my websites which has halted a large overhaul to my business website.
I am able to upload to a from my puter so I do have access tot he content but not the settings.
I have submitted support requests which were ignored for over a week. And then the tickets were closed after a short e-mail asking what was wrong.
I re-opened them and whinged in their forum - like other users I may add who also face the same problems.
I repeatedly tried phoneing the UK based company to try and get some answers and have been told various things like - Your site will be moved tonite and it will be sorted today.
I am still waiting and I ain't happy. Their site states their is no refund available for hosting packages which are paid for annually but they also state in their terms and conditions:
"1. We are responsible for providing the user with an Internet Web Hosting Service, including related services"
Advice help of any sort greatly appreciated.
Moon
Some who have already replied know I have been experiecing problems with my host. You can just about guarantee that one of my websites is unavailble - i.e down at the half hour of EVERY hour.
The company I am hosting with have recently started to impliment changes to their services by moving to new super dooper servers.
In this process - which was started approimately 1 month ago, existing customers are being moved to these new servers.
My husband is now unable to recieve his e-mail through the sites, I also was inflicted with this at one point. I am unable to acces the control panels and admin sections to my websites which has halted a large overhaul to my business website.
I am able to upload to a from my puter so I do have access tot he content but not the settings.
I have submitted support requests which were ignored for over a week. And then the tickets were closed after a short e-mail asking what was wrong.
I re-opened them and whinged in their forum - like other users I may add who also face the same problems.
I repeatedly tried phoneing the UK based company to try and get some answers and have been told various things like - Your site will be moved tonite and it will be sorted today.
I am still waiting and I ain't happy. Their site states their is no refund available for hosting packages which are paid for annually but they also state in their terms and conditions:
"1. We are responsible for providing the user with an Internet Web Hosting Service, including related services"
Advice help of any sort greatly appreciated.
Moon