Hi I just wondered if anyone has noticed this!!!
I work at northern general hospital and am sick of getting treat with no manners at all.
Most of the relatives have no respect to the staff, the patients (well most of them are great they see and appreciate what we do.
But do people think we go to work to be shouted at and complain to all the time.
Where have the manners gone and also the respect or thank yous ???

I work at Doncaster Hospital and have to say i agree. As the wards liaison to the patients i get loads of grief that would be sorted alot quicker if explained in a calm manner (most patients do this). Seems to be the older people who are the pains. They almost seem to demand respect while i was taught you have to earn it! could start a new thread "and you thought young people were rude"!

Sorry Guys - Symptomatic behaviour of a society that thinks that public servants are just that! The mentality is that everybody is here to help me and it doesn't matter how I treat you. If a sensible person (much like you or I) were in pain and wanted it sorted then we'd be polite and reasonable.

I would never dare be rude to hospital staff! I would assume that I would wait longer, get an unneccesary injection etc if I did. :mad:

Perhaps I should stop judging people by my own sick standards!

K x

Originally posted by Kristian
I would never dare be rude to hospital staff! I would assume that I would wait longer, get an unneccesary injection etc if I did. :mad:

Perhaps I should stop judging people by my own sick standards!

K x

maybe i should give that a try! might stop the mean old gits whinging!!!

and also what ever happend to good old please and thank you

Good manners costs nothing. I don't like ignorant people who can't even be bothered to say good morning.

Freindliness and good manners are such positive virtues.

Originally posted by Swan_Vesta
Sorry Guys - Symptomatic behaviour of a society that thinks that public servants are just that! The mentality is that everybody is here to help me and it doesn't matter how I treat you. If a sensible person (much like you or I) were in pain and wanted it sorted then we'd be polite and reasonable.


well said

The patients are very nice to us at the hallamshire - It must just be the northern general rabble that are a bit rude.

Originally posted by ladyovmanor
and also what ever happend to good old please and thank you

Please and Thank you ! your having a laugh aren't you :D I would have thought it was obvious to us all by now public servants are there to be abused...it's one grunt for yes and two grunts for no, and when you approach a help desk you just walk up and thrust the appointment card at them, there's no wonder receptionist are rude. :rant:

Originally posted by kittykat
The patients are very nice to us at the hallamshire - It must just be the northern general rabble that are a bit rude.

most of the patients are fine its the relatives that i find rude

Originally posted by owdlad
when you approach a help desk you just walk up and thrust the appointment card at them, there's no wonder receptionist are rude. :rant:

I've recently had a prolonged period of out-patient treatment and haven't encountered any rude receptionists. I have seen the occasional rude 'customer' but often such people are over anxious about their illness and having to wait for initial attention only increases the stress.In my experience receptionists have a great deal more to do than just deal with people who turn up with an appointment card and they too are often stressed with the workload.

Originally posted by Greybeard
I've recently had a prolonged period of out-patient treatment and haven't encountered any rude receptionists. I have seen the occasional rude 'customer' but often such people are over anxious about their illness and having to wait for initial attention only increases the stress.In my experience receptionists have a great deal more to do than just deal with people who turn up with an appointment card and they too are often stressed with the workload.

Hey up Greybeard I wasn't knocking the receptionists, I sat watching some at work for half an hour yesterday and noticed that the patients who were polite to them had the smiles returned, but those who just thrust their appointment cards at them received the bare amount of help, and rightly so.:)

Originally posted by ladyovmanor
most of the patients are fine its the relatives that i find rude

Can you get them excluded / removed if they are very rude?

K x

Apparently there is a 'zero tolerence' policy when it comes to staff being abused be it physically or verbally. In reallity this is utter b******s! Well spotted owld thats pretty much how i deal with the customers.

Anyone who thinks it is acceptable to abuse a receptionist should consider how they would feel if i cameto their place of work and was abusive to them while they are at work.

Originally posted by rudedude1979
I work at Doncaster Hospital and have to say i agree. As the wards liaison to the patients i get loads of grief that would be sorted alot quicker if explained in a calm manner (most patients do this). Seems to be the older people who are the pains. They almost seem to demand respect while i was taught you have to earn it! could start a new thread "and you thought young people were rude"!

My wife is a nurse at the Hallamshire in Emergency Admissions, and she gets some spectacularly rude comedy old people in. Tis mainly because they are cut off from the real world and often in fear (which would explain the present government's approach to those it represents). The best had to be the haughty old lady who rather took to Mrs joyphil as she's demonstrably quite good at what she does and is pretty kind to the patients. She decided that she needed some help and knew exactly whom she needed. "I want my Filippina!" she bellowed at the top of her surprisingly loud voice. When she had finished laughing, Mrs J went to her aid. It's not the kind of rudeness that can be taken particularly seriously, she thinks.

Ah, out of the mouths of babes and pensioners. "That Paki doctor said I could 'ave some drugs," one lady told Mrs J's colleague. happily oblivious to the fact that she was talking to, erm, a British muslim with a pretty good tan.

I remember a couple of years ago joining a queue behind two other people at a reception desk in the Northern General. The receptionist was on the phone but by the animated tone of her converstaion and the occasional fits of giggling it was obviously not a work related conversation. After about five minutes (don't know how long the others had already been waiting) the receptionist finally put down the phone and came to the desk.

The woman at the front of the queue remarked that she was beginning to wonder if we had all become invisible (there were by then five of us waiting for attention) to which the receptionist rather angrily retorted, - "there's no need to be rude !".

I wonder who was the ruder of these two ?

Originally posted by joyphil
My wife is a nurse at the Hallamshire in Emergency Admissions, and she gets some spectacularly rude comedy old people in. Tis mainly because they are cut off from the real world and often in fear (which would explain the present government's approach to those it represents). The best had to be the haughty old lady who rather took to Mrs joyphil as she's demonstrably quite good at what she does and is pretty kind to the patients. She decided that she needed some help and knew exactly whom she needed. "I want my Filippina!" she bellowed at the top of her surprisingly loud voice. When she had finished laughing, Mrs J went to her aid. It's not the kind of rudeness that can be taken particularly seriously, she thinks.

Ah, out of the mouths of babes and pensioners. "That Paki doctor said I could 'ave some drugs," one lady told Mrs J's colleague. happily oblivious to the fact that she was talking to, erm, a British muslim with a pretty good tan.

Old people generally have a knack of saying really rude things and getting away with it.

An old relative of mine once told me that "I don't mind gay people, I just wish they'd stop shoving it down my throat'

How I didn't wee, I'll never know!

K x

Originally posted by owdlad
Hey up Greybeard I wasn't knocking the receptionists, I sat watching some at work for half an hour yesterday and noticed that the patients who were polite to them had the smiles returned, but those who just thrust their appointment cards at them received the bare amount of help, and rightly so.:)


Well I'm always polite to receptionists, - especially the harrassed hospital ones :D . All I ask is that if they're too busy to see to me directly they acknowledge my existence along the lines of "I'll be with you in a few minutes". Agree that surly customers are their own worst enemy, but OTOH receptionists, especially in hospitals, should be above retaliation

Your right, politeness works both ways. What gets up my nose is when patients say they have been waiting ages and then expect you to spend a lot of time with them when they are seen, trying to explain that care takes time falls like a rock.