Hi;
I'm from Puerto Rico and my english is not good, excuse.
I have a lot of customers that I need to connect remote. All of my customers have dinamic IP and I use a NO-IP software. Most of it have DSL, the DSL modem (2Wire) have a software to config it and is easy to use. In this case, using the 2Wire software, I open two ports to use Symantec PCanyware v.10, those ports are 5631 and 5632, and work very good. Other customers have Cable Modem and those modems don't have software to config it. The model is WR850G. I try to config the Windows XP Pro SP2 firewall but don't work. I think that I'm doing wrong. I call de cable company to open those ports and they tell me that all ports are open and the customers most have firewall to protect there owns PC. I try to connect turning off the firewall but don't work.

I need the real configuration of the firewall settings to be able to connect the customer from my house or m office!!

I really need help!!

u need to config the firewall at both sides - also are the receving party using a router ? (if so you need to set up port forwarding).

If its a dynamic IP - are you getting the new ip address from them?

ask them to visit http://www.whatismyip.com/ to make sure.

I use NO-IP sofware http://www.no-ip.com/
Normally the dinamic IP changes in 6 or 8 hours. The software link the new IP with a host name that I config for spesific customer.

Now, how I config the customer side and how I config my PC?

I think you may need to get your customers to add your ip address into the configuration page of their router because this may be where the firewall is. There should be somewhere in it that you can add it but I wouldn't have thought they you can do that remotely. You may need to visit them in order to do this.

Originally posted by gilberto
I use NO-IP sofware http://www.no-ip.com/
Normally the dinamic IP changes in 6 or 8 hours. The software link the new IP with a host name that I config for spesific customer.

Now, how I config the customer side and how I config my PC?


On Both Pc's

Start -> ALT Click My Network Places -> propeties.

A:T Click on Local Area Connection -> Propeties -> Advanced -> Settings (on Firewall) -> Exeptions -> add pc anywhere here or make sure it is ticked!