Couldn't find this thread so I'm guessing it was 'pruned'.
I was recently in the shop where the incident occurred of a member of staff allegedly taking £30 off a young boy and telling him there wasn't enough money, though he was rumbled by the adult in charge at the time.
I asked the sales assistant if they had read the the thread or heard about it, curious more as to their customer sales policies and how they protect the company, or not in this case.
Well, though my curiosity wasn't satisfied they did tell me that the member of staff is no longer working there. Whether he was temporary Xmas staff or has left or been fired I do not know.
The sales assistant did tell me that everyone in the two Meadowhall shops does know about it, so I'm guessing he may have been in some trouble for it to be so well broadcasted.
So, whoever put the thread on - just thought you might like to know he isn't there anymore, though I wonder where he will turn up next?

Thanks for that Zebra - I'll pass it on :) I was talking to Daisy (she was the one who put the thread up) about it last night. I know her friend had written to the company to complain & the lad had received some vouchers & some "goodies" (using the term loosely!) but obviously they weren't going to admit any liability. They didn't bother to mention that the sales assitant was no longer working there though.

Hi, this is the `alleged`staff member who `apparently` tried to steal 30 pounds off a twelve year old boy. i assure you that this incident was an accident, as i miscounted the money. To have an incident so exagurated on a web site confuses me, yes i was a cristmas temp, which has no involment with you, and no, i was not, not kept on due to this incident. i expressed my deepest apologies to the person inolved. Why am i on a website, for a mistake made in a shop. Please Reply, as i am not impressed!!.

As I recall the parent of the child in question was asking other forum members for advice on how best to pursue a complaint.

as i miscounted the money.

If you are indeed that person then you'll know that wasn't the case - you counted the money you held in your hands perfectly - it was just the rest you put out of the boy's eyeshot that was the problem!

As I recall the parent of the child in question was asking other forum members for advice on how best to pursue a complaint.

It was a friend of the child's mother & more of a warning about keeping an eye out for your children being short changed.

Originally posted by Siân
If you are indeed that person then you'll know that wasn't the case - you counted the money you held in your hands perfectly - it was just the rest you put out of the boy's eyeshot that was the problem!



It was a friend of the child's mother & more of a warning about keeping an eye out for your children being short changed.

Were you actually there and witnessed it with your own eyes? :rolleyes:

Were you actually there and witnessed it with your own eyes?

No - the incident happened to one of my best friends & I heard it all from her a couple of hours after it happened. She was still pretty livid even then.

The incident was long ago, and was an accident, if u still want to talk on here, go ahead, but it is a waste of time, and nothing will result out of it

who are u guys anyway ?

u are making a meal out of nothing, a mistake i made a while ago, uve made mistakes, if u are saying that i was trieng to steal from him, then u make ur own assumptions, but i know the truth.

have fun wasting ur time on here !!!

Relax Frantic, I dont think many are taking it serious, 99.9% of us couldn't put a face to who's being talked about anyhow. Was you just browsing the site and noticed you were being talked about ? Or did someone who knows what happened tell you it had been discussed ?

Hope you enjoyed wasting yours.

Your English is on a par with your maths I see.

Originally posted by Frantic
who are u guys anyway ?

Frantic's sounding quite frantic!

Originally posted by Kristian
Frantic's sounding quite frantic!

maybe he feels GUILTY about something :rolleyes:

Methinks he doth protesteth too much :nono: :nod:

Rearrange this well known saying......Till fingers the in.

We've had similar with other 'respected' shops - my 8 year old likes to buy her own stuff and a couple of times been on the verge of being fiddled before our intervention - they are always so apologetic...is it rife in the retail sector? or are people so dishonest these days generally.....

Originally posted by Internetowl
We've had similar with other 'respected' shops - my 8 year old likes to buy her own stuff and a couple of times been on the verge of being fiddled before our intervention - they are always so apologetic...is it rife in the retail sector? or are people so dishonest these days generally.....

Pay peanuts, get monkeys. This is short term Christmas labour where shops deliberately recruit inexperienced people because they can get away with paying them next to nothing.

If he was a Xmas temp, maybe he was nervous. I always get nervous when counting large amounts of money and sometimes i make mistakes. I know £30 isn't exactly large but it's different from person to person.

I think you should give the lad a break, he has apologised and that's that.

If a complaint was posted on here about me i would be mad too, especially if i haven't been in a job that long.

As some of you will know, I work in Argos and I had some woman the other week protesting that I had short-changed her kids £10 for a returned microwave. Her English wasn't great, which didnt make things any easier, and she was basically accusing me of pocketing the money, right at the tillpoint where others could hear.

I knew i'd given the kids all the money they were due, but as the woman was kicking up such a fuss, they took my till off and counted all the money, which ultimately resulted in longer queueing times at the tills for other customers (anyone shopping in M'hall Argos on a Sunday will know how bad the queues are anyway).

I dunno what they said to the woman in the end, but my till was absolutely spot on, as i'd protested it would be.

I'd like to thank said woman for trying to con the shop, creating a larger queue and for doubting my integrity.

Thankyou, come again :rant:

I have my doubts about whether Frantic really is the person who did this at Christmas - if he was he'd know the money wasn't miscounted.

The child handed over the right money but was told by the person at the counter he was £30 short. It took an adult who was tall enough to point out that the child wasn't £30 short at all & the remaining money was fully visible to the person at the till - just not the worried lad who couldn't work out why he was suddenly £30 short

Frantic,

I haven't heard about this incident before, but personally whether or not it was an accident or not, what position do these people think they're in to tell you you're a thief?

Tell them where to go and forget about mistakes made in your life. You don't need busy bodies telling you who or what you are.

The important thing in life is that you know the truth, mistakes are made and lessons are learned.

Keep your head held high.

Take care.

climaxchick xxx

Originally posted by Internetowl
We've had similar with other 'respected' shops - my 8 year old likes to buy her own stuff and a couple of times been on the verge of being fiddled before our intervention - they are always so apologetic...is it rife in the retail sector? or are people so dishonest these days generally.....
Many many moons ago when I was about 8 or 9 there was a toyshop in Dinnington (long gone) called Whites. It was a lovely oldy-worldy type place full of proper toys, but the shopowner was globally renowned in Dinnington for being "a robdog".
I vividly recall saving for ages for 2 BRITTAINS carded figures - a Cowboy & an Indian both on horseback.
These were 25p each at the time & my pocket money was 10p per week.
Eventually my mum allowed me to go & buy them.
I went alone.
The old "robdog" told me they were now 50p each & I could only have one. I pointed out that the sticker said 25p.
"Ah but they've gone up & I've not got round to changing the stickers yet."
Imagine that! I was distraught!
So I went home in tears with no figures because I knew I'd get done for wasting my money.
Suffice it to say my Mum marched me up a 2nd needless visit to the shop & I got both figures for 50p - as he'd still not got round to changing the stickers.
Moral of this story? He lost a whole family of customers (and we were a big Dinnington family) because word very quickly got round...
and one naive child learnt the way of the world age 8-ish.
:loopy:********:rant:

Well, given the fact that the manager seemed to side with the member of staff at first (in Game), and Frantic was since dismissed, one can only assume that the camera didn't lie..... ;)

It was an Xmas temp job tho according to previous post, it's not Xmas anymore and it was temporary.......

Originally posted by Strix
Well, given the fact that the manager seemed to side with the member of staff at first (in Game), and Frantic was since dismissed, one can only assume that the camera didn't lie..... ;)

Oh dear, I don't know which person to quote first (sigh). I've been 'forced' out of hibernation by my good friend, Sian. I posted the original complaint.

I've read through the entire thread. First of all, Frantic, I'd like to echo the opinion expressed by a fellow forumer, however, I'm going to be more blunt (life is too short): you're an imposter. If you are who you claim to be, both you and I know there is something distinctive about my appearance that you could state on this website to verify your identity. If you chose to do so, I would gladly acknowledge that you are the aforementioned sales assistant, albeit somehow I don't think you will.

Strix, the manager did NOT side with the member of staff, either initially or subsequent to the incident. If you reread my original post, I believe I stated that my perception of the manager was that he managed the incident in ineffectually, from a customer services perspective (admittedly, I may not have used those exact words, but that was the intent). To my knowledge, no request was made to examine the cctv. I'm not getting at you Strix, and I'm sorry if it appears to be that way, I'm just amazed at the number of inaccuracies this discussion has generated.

I'd also like to thank the forumer who went to the trouble of posting an update (i.e. the chap no longer works there and staff in both M'hall Game stores were aware of the incident). This was fed back to the child's mother and, of course, the young man in question.

He, as a result of his mother writing a letter of complaint, received a goodie bag, sent from Game's head office, filled with Game branded items, a £15 voucher & a reply (addressed to his mother), apologising for the incident without admitting liability - as is always the case these days.

As far as the young man was concerned, the closure he needed came when he walked out of the store with the purchased game cube plus games & his mother's in the form of the written correspondence and out-of-date 'goodies' from head office. Maybe it's time we drew this discussion to a close, too, eh?

Originally posted by Frantic
u are making a meal out of nothing, a mistake i made a while ago, uve made mistakes, if u are saying that i was trieng to steal from him, then u make ur own assumptions, but i know the truth.

And so do I, Frantic, so do I.

Originally posted by Don_Kiddick
Many many moons ago when I was about 8 or 9 there was a toyshop in Dinnington (long gone) called Whites. It was a lovely oldy-worldy type place full of proper toys, but the shopowner was globally renowned in Dinnington for being "a robdog".


LOL Remember their lucky dip boxes? what a rip off that was!

Originally posted by dinp

........I knew i'd given the kids all the money they were due, but as the woman was kicking up such a fuss, they took my till off and counted all the money, which ultimately resulted in longer queueing times at the tills for other customers (anyone shopping in M'hall Argos on a Sunday will know how bad the queues are anyway).

I dunno what they said to the woman in the end, but my till was absolutely spot on, as i'd protested it would be.

I'd like to thank said woman for trying to con the shop, creating a larger queue and for doubting my integrity.

Thankyou, come again :rant:

Interesting but you can see the other side to this argument right?

If the returned microwave was £100 and you only returned £90 to the customer (who was daft to walk away without checking!) that leaves a £10 excess, so i it was done intentionally the £10 would not stay in the till (as then it would be a genuine mistake) but would go in the employees pocket. Thus, when the till is checked the figures balance up - so what can you really do to prove a 'short changing'?

i find that alot of till operatives tend to count the money out into your hand, which is much less open to disputes later.

interesting hey :) hehe

talking about 'olde worlde' toyshops - when I was a kid there used to be a toy shop on our local shops - Taylors. They were really good for getting bizarre action airfix figures - 2p each they were - I know he just opened up a box and sold them seperately - but as a kid it was great with your 10p getting 5 new soldiers to paint, play with, bury in the garden....

Great days - it became a bookmakers - never the same.

:(

Originally posted by 1Man&hisBMW
Interesting but you can see the other side to this argument right?

If the returned microwave was £100 and you only returned £90 to the customer (who was daft to walk away without checking!) that leaves a £10 excess, so i it was done intentionally the £10 would not stay in the till (as then it would be a genuine mistake) but would go in the employees pocket. Thus, when the till is checked the figures balance up - so what can you really do to prove a 'short changing'?

i find that alot of till operatives tend to count the money out into your hand, which is much less open to disputes later.

interesting hey :) hehe

Oh yeah, I can see the other point of view, but it turned out that the woman of the children was a known trouble maker anyway, which made me even more irate as she did her best to kick up as big a fuss as she could.

On another note, a colleague at work refused a customer a refund, as they had breached the terms of the 16 day money back guarantee (they'd used it and tried to bring it back). The customer pre-empted this, as after they were refused, took out a dictaction machine and told my work colleague that they'd been recording the conversation and that a formal complaint was being made against them.

Which it was, and my colleague was accused of racism, which I find disgusting. Neither I, or my colleague who was involved in this, treats one person different to the next, irrespective of who they are.

customers and refunds!

I used to work in a shop when i was a student, the things people used to bring back!

Very often it was items that had been nicked though we could not prove it totally so we used to have to give them a refund in vouchers.

Another time we got a 'fake' jumper that we had never sold I felt so sorry for that women though she did have a good arguement for 30mins!!!

and when we used to get jeans back you used to be able to tell they had been worn.....as you asked the customer this I would go through the pockets and pick out the snotty tissues and sweet wrappers!

What used to annoy me is though the floor staff used to stick by the rules that you were told, only then to have the customer kick up a stink and the manager just come along and over-rule everything you had just said.....after I few months I just used to refund anything that came back as i'd only look stupid if the manager/s were not going to back up the staff.

As for customer accussing staff of taking more money it happened to me over 3 times each time I felt dreadful, as you begin to doubt yourself....though each time the till was checked i was always in the right, i ended up making sure i said the note nomination to the customer as they gave it me to from then on.. .... thanks god I'm out of customer services!

Once again Sheffield Forum becomes both Judge and Jury.

Originally posted by Evei
What used to annoy me is though the floor staff used to stick by the rules that you were told, only then to have the customer kick up a stink and the manager just come along and over-rule everything you had just said.....after I few months I just used to refund anything that came back as i'd only look stupid if the manager/s were not going to back up the staff.

I know what you mean there. I'm very lenient now and have never been b*llocked for it yet.

Originally posted by Evei
As for customer accussing staff of taking more money it happened to me over 3 times each time I felt dreadful, as you begin to doubt yourself....though each time the till was checked i was always in the right, i ended up making sure i said the note nomination to the customer as they gave it me to from then on.. .... thanks god I'm out of customer services! [/B]

I usually count refunds into the customer's hand, and the case i'm referring to was a refund, so I would have done this.

For a large amount of coinage in change, I also count it out. If its just a note and a coin, or just a couple of coins, I don't bother.

Oh yeah, I can see the other point of view, but it turned out that the woman of the children was a known trouble maker anyway, which made me even more irate as she did her best to kick up as big a fuss as she could.

On another note, a colleague at work refused a customer a refund, as they had breached the terms of the 16 day money back guarantee (they'd used it and tried to bring it back). The customer pre-empted this, as after they were refused, took out a dictaction machine and told my work colleague that they'd been recording the conversation and that a formal complaint was being made against them.

Which it was, and my colleague was accused of racism, which I find disgusting. Neither I, or my colleague who was involved in this, treats one person different to the next, irrespective of who they are.

your friend should have challenged this as it is illegal to record someone and use it against an individual, the TV programs you see are aimed at companies, so they can't legally sack you since the content of the tape could be provokative against the store clerk. if i had a dictaphone i could get alot of people sacked because i could easily start an argument and force them into bad customer service and making them be 'Patronizing' and if i was of a different race, "Because im not white they're being 'Patronizing' towards me being black"

As per this whole discussion i dont know what happened but i've worked retail, and worked in game, customers arn't always right, the trick is to just make them think they are, although i dont know if the guy stole or not, he knows, no one else ever will, the kid might have lost some of the money and kept quite about it, the parent MAY have miscounted it herself, its all speculation.

people rarley admit when they ****ed up, parents and store clerks alike, kids deffinatly dont own up if someone else will get the blaim lol

How as a new member did you manage to drag up a thread over 5 years old as your first post!

I don't think we need this thread any longer, closing.