You bite into a piece of bread and find a sharp piece of metal, similar to a blade used in bakeries for cutting sliced bread. Your mouth had a lucky escape as it's sharp.

You send an email through to the bakery to tell them, but get no reply.

You have a feeling that if you return the bread to the supermarket along with the bread, all they'll do is refund you the price of the bread, but you feel that this situation should never have been allowed to happen. What if it had been a child? You're not sure what you want out of this.....

Ideas?

Call Trading Standards - they do this for a living

x

Originally posted by LouiseB
Call Trading Standards - they do this for a living

x

What, put bits of metal in bread? The ba*tards!!!!

That's shocking - I thought they were there to help.

Louise, what other secrets do you know?

:P

ROLFLMAO
You daft pair

I am not a fan of the current compensation culture as I feel it is spiralling out of control and the greedy lawyers are the ones gaining. This however is a legitmate case. Was there no damage done to your mouth? If your getting no joy from the bakery then the supermarket must be at least informed IMO because there could be more than 1 loaf of bread with this problem. Depending on when you bought the bread some of it could be still on shelves etc. and could need to be recalled. You'd be right to report to trading standards who with the notion of a complaint should make a visit as this could be a mechanical fault on a machine that has caused this problem.

I'd first contact my solicitor to see if a cliam is possible and ask him/her what my first steps should be.

I.e. Should I first contact trading standards, then the supermarket, then the bakery etc.

I'm all for claiming when it's legitimate like this. I'm also all for claiming when it comes to food poisoning, because (having once trained as a chef) I know how strict it needs to be to keep a kitchen and those preparing food sterile and clean.

Get the claim put in... and now!

I've contacted Trading Standards (filled in the web form). It was a loaf bought about 10 days ago and was in the freezer, so it's unlikely that similar loaves are on the shelf. Unless they are stashed behind the reconditioned DVDs.....:roll:

Originally posted by Classic Rock
I've contacted Trading Standards (filled in the web form). It was a loaf bought about 10 days ago and was in the freezer, so it's unlikely that similar loaves are on the shelf. Unless they are stashed behind the reconditioned DVDs.....:roll:

you forgot the hint hint!!:lol:

i take it this is your *LOCAL* supermarket then.

remind me not to go there again! (but *******'s bread is usually really nice :o )

Ahhh, it wasn't their own bread. It was the bread of a national baker beginning with the letter after G and ending with ovis. So for once, I cannot blame my lovely local unsmiling and unhelpful store, where even the staff moan to me these days.

Update after several emails. Trading standards passed my complaint on to British Bakeries and Environmental Health. Both have emailed me. I have to save the packaging, the product and the neck tie so they can trace it back to a specific bakery. They both wrote in the emails that they take this complaint very seriously. Wonder what'll happen next?

If they ask me to send the product and the blade off to them, I've lost my evidence then, haven't I? What if it gets lost?

take detailed photos of the evidence with a ruler next to the items

against a curved white background if you can

My mum took some mouldy tonic water to Trading Standards once. She got 2 crates of the stuff back!

xxxxxxxxxxx

Huw, is it even worth wagging a finger at you?
:roll:
:D

:o Crikey:o

Do not even think about sueing anyone, you never get any compensation, that luxury is reserved for the upper classes, it costs you money. These companies have got it all worked out beforehand, the best lawyers, the letter of the law, you have got no chance, forget it.

I found broken glass in a sandwich a few weeks ago. Bought from a posh cafe an all!

Did you do anything about it?

I'm still waiting for Trading Standards to get back to me. The metal blade has been a talking point in the pub over the weekend. Everyone and their dog has tut tutted it.

Well I didn't know what to do but after reading this thread I contacted trading standards but haven't heard anything back. Think I might try environmental health. You'd be surprised if you knew where it was. AND they tried to charge me for the sandwich!

I found glass in my salad at a pub once. They offered me a refund and a new salad. I asked if the new salad would be coming from the same bag as the old one. They said yes and then seemed suprised when I declined...