just interested to know if anyone has been to the norfolk arms hotel in ringinglow since it has been refurbished.

just interested to know if anyone has been to the norfolk arms hotel in ringinglow since it has been refurbished.

yep went at the weekend, it's lovely.

you won't recognise it

Don't mean to sound negative but we've been to the Norfolk Arms Hotel twice for lunch and both times the service was below average. The first time we went was just after the re-opening last summer. It took 50 min and 2 complaints to bring our food out. Several waiters were mingling around the bar obviously not knowing what to do. To be fair, once the food arrived it was actually very tasty.
Decided to give them another try yesterday. The pub was half-empty around 1pm on a Saturday. My salad arrived fairly quickly. However the burger ordered would not appear and after 15 min my fiancee had to walk to the bar and complain. We did get an apology and offer for a complimentary dessert. The burger came with a side of chips and we were also given a spare bowl of chips -obviously the waiting staff didn't know their own menu.
Needless to say we are not intending to go back to the Norfolk Arms Hotel for quite some time. Excellent food experience ruined by inept waiting service.

Don't mean to sound negative but we've been to the Norfolk Arms Hotel twice for lunch and both times the service was below average. The first time we went was just after the re-opening last summer. It took 50 min and 2 complaints to bring our food out. Several waiters were mingling around the bar obviously not knowing what to do. To be fair, once the food arrived it was actually very tasty.
Decided to give them another try yesterday. The pub was half-empty around 1pm on a Saturday. My salad arrived fairly quickly. However the burger ordered would not appear and after 15 min my fiancee had to walk to the bar and complain. We did get an apology and offer for a complimentary dessert. The burger came with a side of chips and we were also given a spare bowl of chips -obviously the waiting staff didn't know their own menu.
Needless to say we are not intending to go back to the Norfolk Arms Hotel for quite some time. Excellent food experience ruined by inept waiting service.


Seems to be more and more common these days in sheffield.

Good food ruined by inept staff who don't know what they are doing.

Its a bit of pot luck if you get served quickly or not !

I've been twice and both times the food was really nice and the service was fine, if a little slow.

As the new manager of The Norfolk Arms Hotel I am very disappointed to hear about the experience had by the couple dining with us on Saturday the 6.06.08 and would like to apologise on behalf of all of us here at The Norfolk Hotel. This is not at all acceptable and I thank you for your comments, I will be looking into this.

As new management we have set very high standards for all our team, food, accommodation
and business as a whole. Understandably, some of these processes do take longer than others and with that we are pushing forward to achieve the standards set.

We are busy re-designing the Hotel bar and restaurant menu and are in the process of developing our grounds up to the standards we require.

i think maybe some people on here should recognise the fact that bar staff are paid an absolute pittance......sometimes not even the minimum wage. it is very difficult in these circumstances to be absolutely brilliant 24/7........how would some of you react to being paid so poorly for such long, unsocial hours??

i think maybe some people on here should recognise the fact that bar staff are paid an absolute pittance......sometimes not even the minimum wage. it is very difficult in these circumstances to be absolutely brilliant 24/7........how would some of you react to being paid so poorly for such long, unsocial hours??

I would steal from the till and spit in the food..

;)

We have been about four times for Sunday lunch. The first time was fantastic the following two times were above average however, the last time we went the food was disappointing. The service is usually very good in my opinion and I think it will be loverly when it is sunny evening on the decking. I think that the last time we went it was just a bad day.

We went recently and were very disapointed,I asked for my steak rare and it came cremated,I had to go to the bar to complain ,after trying unsuccessfully to catch the waitresses eye.Then I had to wait 15 minutes for a new one to arrive by which time my partner had finished his meal.The least they could have done was offer to keep his meal warm until mine was ready although I think the 15 minute wait for a rare steak was unnaceptable.When it arrived it was fatty and stringy ,I complained but the waiter said that it was the last steak.Wouldnt go again!No bill reduction either!

this is interesting

http://www.sheffieldforum.co.uk/showthread.php?t=363364

but the post has been closed.

i will not name the hotel for legal reasons together with the fact that SF does not allow such things.

BUT

I was the one taking a hotel in Ringinglow Village to court and won today

through their own ignorance and failure to understand what a contract is, not only did i win this case today but i have now won this case efectivly 3 times

maybe they will finally realise that the small business will not just walk away after being walked on but they will stand up and fight....................... and win!!!


cant wait to receive the cheque now, and if they hadnt been so arrogant and tried to hide behind the LIMITED part of the company, this case would have been settled a long time ago and not cost them as much as it has.

cheers to this hotel :thumbsup:

just notice this while doing a company search

http://wck2.companieshouse.gov.uk/53d9f23f922ecfcdcf0bf522aa136e7b/compdetails

does this mean that this hotel is in trouble, not presenting their tax returns on time and some 4 months overdue

Me and my wife went the other night for a meal as the weather was extreamly nice in the evening, my wife being a fussy eater asked one of the waitresses if something could be accommodated, she went to ask the chef. to our amazement and something that has never happened to us and we dine out alot, the chef (david i think the name was on his jacket) came to our table and asked what he could do for us, he was extreamly helpful and very polite, and accommodate us he did, even though busy we recieved our meal which was fantastic so good we told our friend and after a tasting have now booked a wedding their. i would well recommend it the staff was brilliant and the building lovely. if it wasn't for being so busy i would have asked to see that chef again just to shake his hand he made our night....

It's a nice pub in a lovely spot the Norfolk Arms at Ringinglow.

The food looks o.k. - typical average sort of pub food really. I don't mean that negatively, but there are a few places where I go and you see food coming out and think "wow! look at that, I must have some" and there are other places that earn a reputation for excellent pub food so that people come for miles around to eat - but this isn't either of those places in my view. Nothing wrong with the food, but, some way to go if it is to be known especially for it's food.

The thing about poor service though is a shame. I've only popped in for drinks, usually at weekends whilst out walking with friends. It's seemed like pandemonium on some occasions in terms of the service, just getting served at the bar.

Don't you just hate it when it takes 3 members of staff to do one task? This is what I've seen up there. Something goes wrong, like a beer goes off and needs changing, or a customer wants another ice cube, or something trivial like that, and the young bar staff get flumoxed and need to confer with each other to sort it out. So, the queues start building up and people get frustrated.

It's not the bar staff's fault of course. They shouldn't be allowed to work until they have been fully trained and know how to operate the till, change the beer, fill the ice cube bucket up, whatever.

But this isn't just about the Norfolk Arms, it's a common occurrence in many shops and restaurants. For whatever reasons, either the people themselves have no initiative and thinking power, or their employers fail to prepare them for dealing with the general public.

(The previous point about them being poorly paid has nothing to do with anything has it?).

I've eaten at The Norfolk Arms several times since its refurbishment and have always been satisfied with the food and service.... except the last visit in June 2008.

We ordered fish and chips (can't recall its description on the menu, something along the lines of Wild Cod in a light Batter with potato batons and hand-blended petits-pois). After a long wait the fish arrived, but where were the chips? Oh hold on, here they are, hidden under the fish, all ten of them. The fish wasn't exactly massive either.

At £10 it's just a - . The staff never appeared to enquire how the food was, presumably because they were embarrassed about the paucity of it.

For comparison, we ate in the Walnut Club in Hathersage the following week, the food was much more interesting, there was more of it, it was better presented, the staff more helpful, the surroundings smarter and the price about the same.

The manager of the Norfolk Arms needs to get a grip: It's not nouvelle cuisine, it's not a fancy restaurant, it's just a very nice pub with a beautiful view.

I've eaten at The Norfolk Arms several times since its refurbishment and have always been satisfied with the food and service.... except the last visit in June 2008.

We ordered fish and chips (can't recall its description on the menu, something along the lines of Wild Cod in a light Batter with potato batons and hand-blended petits-pois). After a long wait the fish arrived, but where were the chips? Oh hold on, here they are, hidden under the fish, all ten of them. The fish wasn't exactly massive either.

At £10 it's just a - . The staff never appeared to enquire how the food was, presumably because they were embarrassed about the paucity of it.

For comparison, we ate in the Walnut Club in Hathersage the following week, the food was much more interesting, there was more of it, it was better presented, the staff more helpful, the surroundings smarter and the price about the same.

The manager of the Norfolk Arms needs to get a grip: It's not nouvelle cuisine, it's not a fancy restaurant, it's just a very nice pub with a beautiful view.

I know what you mean. I have enjoyed the food at the Norfolk Arms, but this stupibd idea of a sculptured pile of 10 chips does not add to the dining experience. I would rather have 15 next to my steak rather than half the preparation time spent on a construction that I will destroy with the first stroke of my knife.

i think the chef up there has changed cause the food actually looks like pub food now, nothing over simplfied, we are regulars and eat there every week and have done for years.

jay

hello

just wondering if anyone has been here lately and what the drink prices are like?

any information would be appreciated!

thanks

there is already two threads regarding this place on here,

just do a search for all you need to know

As the new manager of The Norfolk Arms Hotel I am very disappointed to hear about the experience had by the couple dining with us on Saturday the 6.06.08 and would like to apologise on behalf of all of us here at The Norfolk Hotel. This is not at all acceptable and I thank you for your comments, I will be looking into this.

As new management we have set very high standards for all our team, food, accommodation
and business as a whole. Understandably, some of these processes do take longer than others and with that we are pushing forward to achieve the standards set.

We are busy re-designing the Hotel bar and restaurant menu and are in the process of developing our grounds up to the standards we require.

If you're the same manager who was in charge yesterday (Sunday 21st September), you obviously haven't made much progresss in the last 3 months!

We paid for our food upfront and waited patiently, but seeing that other people who arrived after we did were being served before us, we enquired what was happening. This was to several waitresses and the man who took our order.

After waiting for MORE THAN AN HOUR we were approached by a man who we presumed to be the manager.

He confirmed what we’d ordered and said that two tables had been given our order number and they had brought the food out three times, but it had gone to the other table, who already had their food.

On no occasion did he apologise for this and actually very smarmily insinuated that it was our fault – despite no-one coming near our table with what looked like our food.

Then when we finally received our food, it was plonked in front of us with out a word and when we’d finished, taken away without so much as a 'how was your meal?’.

And as well as this terrible service, the food itself was very average. At £10 for a Sunday dinner, you’d certainly expect more.

In short, we were treated really badly and will never go again. We’d advise you to do the same!

ps Hello to everyone on the forum. Sorry my first post is so negative!

Interesting fullcrumb.

When The Norfolk reopened after their major refurb, my wife and I booked a room in order to celebrate our wedding anniversary. Friends of ours had also planned to book a room as they were travelling over and the plan was to have a meal with around 6 or 8 friends of our friends.

We told this to the manager at the time of booking and he showed us the room. Work was still on-going but we were happy and so booked it and also booked the restaurant for that evening (which was about a week away).

However, toward the date in question, we heard a rumour that the restaurant was actually closed so we phoned to enquire. Much to our surprise, the restaurant was closed but we were told the team at the Norfolk could 'russle up some food for us, maybe a snack in the bar.' As you would, we cancelled forthwith and mentioned that it would have been nice to at least be told that the restaurant would be closed on the evening we had booked for.

But the overall impression from the manager was one of not caring less. His loss, because when we celebrate with our friends we spend as much as we wish. Accommodation and drinks could easily have surpassed the £1,000 mark.

Needless to say, I haven't stepped foot in the place since.

went to a wedding there on frday, had a great time, the food was great and the drinks were very reasonable!

I popped in here on Tuesday lunchtime,it smelt really strongly of stale fish,yuk !

Tried to book a meal at the Norfolk Arms a few weeks ago, nobody could take my booking, so I left my name ,telephone number and asked if someone could get back to me when someone was available. Nobody did, so went elsewhere, not good.

Roziedog - maybe you had a lucky escape.

Obviously the management (if that be the correct term) is utterly clueless and treats their customers (including potential customers) with contempt and disregard.

In the present climate, turning down custom might hasten the demise and closure of the business.

Shambolic treatment, n'est pas?

I read in the Telegraph last week that the owners have put new management in at the begining of November. Sounds like it was needed! Anyone been up there since? The article mentioned "traditional values" and "reasonably priced local food".

I read in the Telegraph last week that the owners have put new management in at the begining of November. Sounds like it was needed! Anyone been up there since? The article mentioned "traditional values" and "reasonably priced local food".

4 posts. 3 about The Norfolk Arms at Ringinglow and 1 about Mayfield Alpacas, who coinsidenlty also own the Norflok Arms.:suspect:

The management that is, not the alpacas.:)

I have been told that the old Chef has gone and the whole place is supposed to be going back to a traditional pub atmosphere with locally sourced food (so the article said). Perhaps forums do work after all!

Been taken over by the out of town leisure group

http://www.sheffieldtelegraph.co.uk/foodguide/Set-for-a-revival.4718356.jp

http://www.ootr.co.uk/our%20business%20frame.htm

specialists in fast food catering outlets so doesn't bode well...

Is it not owned by elaine and nigel anymore?

Like the idea of it going back to a traditional pub.

Bar was a typical hotel bar before not popular with most people I know who have been their.