Does anyone else feel that companies no longer care about their customers?

What are people’s experiences, especially companies’ and shops in Sheffield?

Companies struck off my Christmas card list are:

Ebuyer
Monserrate (Meadowhall)
Barclays Bank
Demon Internet

On a side note, does anyone know how long you should have to return a faulty item of clothing? I purchased a T-shirt from Monserrate in September. It has shrunk after 2 washes and they have refused to replace it!

In my view its faulty and should last longer than 2 months!

Don't get me started on taxi companies.

I'm getting REALLY fed up of having to threaten to get medieval on their asses.....I'm beginning to enjoy it WAY too much!

Joe

If your shirt is faulty then its not 'fit for purpose' and by law the shop has to replace it or give you a refund. :D

BT gave my Dad a lot of stress when trying to sort out our network.

try to see it from the shops point of view.

you don't read the washing instructions and shrink your t-shirt, you try it on by bringing it back and demanding a replacement.

you're the only one who knows whether you made a mistake and washed it on the wrong setting, but a shop isn't likely to give you the benefit of the doubt.

on the subject of shoddy goods, I got a new Gi (training suit for jiu jitsu/judo kinda thing) yesterday, and within 20 minutes of me teaching (not even training) it had ripped. Now that I expect we can get a refund for, the material tears just like paper.

Originally posted by Lee1979
If your shirt is faulty then its not 'fit for purpose' and by law the shop has to replace it or give you a refund. :D

It's not as simple as that Lee - the shirt has been washed twice and the shrinkage is as a result of that. Not entirely sure on this one because they could claim that you haven't followed the washing/cleaning instructions since it shrunk as a result of washing.

The store will try and pass it off as customer misuse(i.e wrong temp for wash) It is down to the consumer to prove it wasn't.

To be honest i'd write it off as a bad job. Hope you didn't pay too much for it pal!

Originally posted by serapis
Does anyone else feel that companies no longer care about their customers?

What are people’s experiences, especially companies’ and shops in Sheffield?

Companies struck off my Christmas card list are:

Ebuyer
Monserrate (Meadowhall)
Barclays Bank
Demon Internet

On a side note, does anyone know how long you should have to return a faulty item of clothing? I purchased a T-shirt from Monserrate in September. It has shrunk after 2 washes and they have refused to replace it!

In my view its faulty and should last longer than 2 months! threaten em with " sale of goods act" not fit for the use intended,also tell em your writing to the star newspaper,try google search = sale of goods act

The main problem with customer service is probably caused by entire shops being run by kids, especially at weekends. Some are fully staffed with 16 - 20 year olds who work part time around their studies and therefore couldn't really care less whether or not the customer is satisfied. They're just doing it for a bit of spending money, which is OK when there are more experienced staff members working with them but it is often the case that the oldest person working is about 20.

I'd nominate First South Yorkshire for special mention in regards to poor service. Their buses are often late, over crowded, dirty or don't turn up at all.

I won't get started on the often rudeness of their staff as this has been discussed many times before on this forum.

Originally posted by depoix
threaten em with " sale of goods act" not fit for the use intended,also tell em your writing to the star newspaper,try google search = sale of goods act

It's the kind of story The Star would probably put on the front page, provided no cats were missing that day.

Originally posted by tomcat
I'd nominate First South Yorkshire for special mention in regards to poor service. Their buses are often late, over crowded, dirty or don't turn up at all.

I won't get started on the often rudeness of their staff as this has been discussed many times before on this forum.

Can't argue with that!

In my defence it was washed on a 40 degree wash and I did follow the instructions.

The t-shirt looks brand new, just that it’s shrinking in height. Before long it will look like one of those 80's break-dance t-shirts!

Surely the premise is on the retailer to prove I had not followed the instructions, not me having to prove I had. Otherwise no shop would ever have to replace any garments that had either shrunk or misshapen when washing.

Originally posted by nick2
It's the kind of story The Star would probably put on the front page, provided no cats were missing that day.

Yes, and if you pretend to be from an ethnic minority The Star would definitely devote the entire front page and the next 3 pages over it and turn it into a racial outcry.

Originally posted by t020
Yes, and if you pretend to be from an ethnic minority The Star would definitely devote the entire front page and the next 3 pages over it and turn it into a racial outcry.

With a piture of you (and your family if possible) outside your front door, holding-up the offending garment and looking grumpy.

Originally posted by nick2
With a piture of you (and your family if possible) outside your front door, holding-up the offending garment and looking grumpy.

Some crocodile tears would also go a long way. And maybe a "what it should look like" Vs "shrunk garment" demonstrating picture sequence to help out the really intellectually challenged.

Originally posted by serapis

Surely the premise is on the retailer to prove I had not followed the instructions, not me having to prove I had. Otherwise no shop would ever have to replace any garments that had either shrunk or misshapen when washing.

I agree it should be however it isn't. Stores replace garments based on their policy or as a gesture of goodwill. This is back to the original point of service.

Good Cust serv = Exchange
Bad Cust serv = Sod off

Originally posted by t020
Some crocodile tears would also go a long way. And maybe a "what it should look like" Vs "shrunk garment" demonstrating picture sequence to help out the really intellectually challenged.

We should work for The Star.

Serapis are you sure the shirt has shrunk, it might be that you have got bigger ?

By law you get a 'reasonable' length of time to evaluate if a product is fit for use. They don't define reasonable though as it varies from product to product....

Working in retail myself I find that nearly all large companys want to give good customer service however this does not always happen and there are several reasons for this

One of the key reasons which t1020 touched on is about the staff you employ.

One of the best things anyone told me about recruiting is if you want to treat your customers well employ nice people.

By nice people I mean people who can remain calm under pressure and can empathise with customers even when they shout abuse at you or are asking for someting unreasonable.

Easier said than done have a look around Sheffield there are vacancy notices everywhere.

You can often go for weeks with nobody applying for a position and when they do they are often young or not suitable.

Ok I hear you say pay more money to get quality staff thats all well and good but will you pay more for the same product if you are servred by better quality staff?

I really enjoy working with the public and find sorting a customers problem to there satisfaction very rewarding but it can also be very stressful at times and defnatley does not suit everyone.

Yes I would and do pay more to get served by better and nicer staff

Under the sale of goods act, the "burden of proof" within the first six months is on the retailer. Essentially, they would have to prove that that the shrinkage is down to you not following washing instructions. I don't really see how they can to be honest, so by rights you should have a new T-shirt.

Originally posted by t020
Yes, and if you pretend to be from an ethnic minority The Star would definitely devote the entire front page and the next 3 pages over it and turn it into a racial outcry.

Are we talking about the Daily Star, the Morning Star or the Sheffield Star?

Oh dear, it seems your childish fantasies are beginning to get the better of you again :shakes:

Have you consulted your GP? If your nightmares are continuing, you may be prescribed something stronger this time.

If you want local media coverage, then you could move to the Hallam constituency. You'd get the entire paper devoted to your cause, and they'd probably start a campaign and charity fund in your honour.

You may even get a television appearance on Look North.

You'd even get an editorial mention in the Telegraph (that's The Telegraph, not the Sheffield Telegraph) regarding the 'imminent class war'.

You could also try contacting the Hallam MP. No wonder he's had enough, eh t020 :suspect:

What's this thread about again.... The Star... oh wait, no... poor service...

I think that all budget airlines should be put on the bad service list, they really don't care about people and treat them with complete discust from what i've seen. I refuse to travel with them, as i'd like a ticket to reserve me a seat and not just act as a suggestion. I think with airlines you get what you pay for... well, with most things really.

Originally posted by JoePritchard
Don't get me started on taxi companies.

I'm getting REALLY fed up of having to threaten to get medieval on their asses.....I'm beginning to enjoy it WAY too much!

Joe
try mercury

Originally posted by Abdul
Are we talking about the Daily Star, the Morning Star or the Sheffield Star?

Oh dear, it seems your childish fantasies are beginning to get the better of you again :shakes:

Have you consulted your GP? If your nightmares are continuing, you may be prescribed something stronger this time.

If you want local media coverage, then you could move to the Hallam constituency. You'd get the entire paper devoted to your cause, and they'd probably start a campaign and charity fund in your honour.

You may even get a television appearance on Look North.

You'd even get an editorial mention in the Telegraph (that's The Telegraph, not the Sheffield Telegraph) regarding the 'imminent class war'.

You could also try contacting the Hallam MP. No wonder he's had enough, eh t020 :suspect:


WTF is all that about and was it really necessary?! :loopy:

PS. It's obvious I was referring to The Sheffield Star who are well known for blowing anything slightly related to race out of all proportion. Also, I can't move to somewhere I live already, and I have never noticed any kind of bias to Hallam in local media coverage. Above all though, it was supposed to be a joke.

Originally posted by t020
WTF is all that about and was it really necessary?! :loopy:

PS. It's obvious I was referring to The Sheffield Star who are well known for blowing anything slightly related to race out of all proportion. Also, I can't move to somewhere I live already, and I have never noticed any kind of bias to Hallam in local media coverage. Above all though, it was supposed to be a joke.

Fair point, I was just pulling your leg for the most part.

And the recommendation of moving to Hallam constituency was advice for serapis, not you.

As for the Sheffield Star, the only time I've seen them lead with stories on ethnic minorities is with stories like this (http://www.sheffieldforum.co.uk/showthread.php?postid=146611#post146611) one!

BT gave my Dad a lot of stress when trying to sort out our network.
BT do your networking? or just phones.

Back to topic, I have to say I was really impressed with m&s the other day. I went in to buy a shirt and got talking to the guy on the counter, told him about some shoes I'd bought from them several months back and how they were begining to fall apart a bit. He swapped them for a new pair on the spot no charge, didn't even ask for a reciept. Got a whole in my suit, I might bring that back too now, hehe.

This years hit list

Good companies
M&S
Very PC (of course, I had to include myself!)
Easynet
light computers (in leeds) do mail/web orders
waitrose (john lewis)
Burnell Briercliffe Architechs
Carphone warehouse
Halfords


Bad comapanies
Three (hutchinson 3G)
ebuyer (er how many times do you have to send me the wrong thing)
planet micro (for their returns department)
BT (for being BT)
Motorola (for selling 'unfinished' buggy beta grade products)
Mcdonalds
99% of tradesmen including 'Dave'
B&Q
Phones 4 U
Mastercare & Dixons group inc PC world


Any more for the list anyone?

Originally posted by Phanerothyme
try mercury

What's their number?

Quite a few companies now seem to be under the same ownership...RCA?

Joe

2662662

THey're based around abbeydale road (I think could be elsewhere) and I have always found them to be reasonably prompt (although prone to the "he'll be with you in 10 minutes love" platitude.)

Also they ring your mobile when they arrive, just one ring. Better thank honking the horn.

"The main problem with customer service is probably caused by entire shops being run by kids, especially at weekends. Some are fully staffed with 16 - 20 year olds who work part time around their studies and therefore couldn't really care less whether or not the customer is satisfied. They're just doing it for a bit of spending money, which is OK when there are more experienced staff members working with them but it is often the case that the oldest person working is about 20."

i just want to say that not ALL young workers give poor service. I have worked in shops on and off since I was 14 and have always given good customer service.
perhaps in some cases its that the training given isn't good enough?
also, there are plenty of older shop workers that give terrible service. I hate it when you get an older person fumbling on the till and complaining about new technology, or turning their nose up at you because your a young person.
but of course not all older people give bad service either.

Originally posted by HarrietStar
I hate it when you get an older person fumbling on the till and complaining about new technology, or turning their nose up at you because your a young person.


Spot on about the young person point. I look far younger than my age and I'm sure I often get bad customer service as the sales person thinks I'm a teenager or something..
:rant:

re poor service

anyone been in the southey co op lately,if not be prepared to wait at least 1/2 hour to be served and they've got the most annoying catchphrase "can u move darn"

Sales assistants with a face like a slapped arse really pee me off. Some of them act like they're doing you a favour if you ask for help or totally ignore you!

I'm trying to buy a house and went into Blundells at Banner Cross today. The shop/office whatever was empty of customers, bar me and my boyfriend, and the two sales assistants totally ignored us. All they were doing was shuffling paper around their desks.

Originally posted by JoePritchard
Don't get me started on taxi companies.

I'm getting REALLY fed up of having to threaten to get medieval on their asses.....I'm beginning to enjoy it WAY too much!

Joe

Completely agree. Taxis in this city are some of the worst I have had the misforune of ordering.

Originally posted by fatmandave
Completely agree. Taxis in this city are some of the worst I have had the misforune of ordering.

I've lost count of the times I've ordered a taxi in Sheffield, only for it never to appear or to arrive half an hour late with no apology.

I hate saying this, as I'm not a huge fan of Leeds, but at least the taxis there, in my experience, have been reliable and the drivers always very friendly.

StarSparkle (ducking!)

Can i just add im 20 and im often the oldest person on my department ALTHOUGH dont discriminate cos i go out of my damn way to walk a person round the shop trying to help them out with something they need cos i like to interact and (when anyone older is in) ill walk past them gabbing away about their children/pets.

I often get customers being rude when i ask if they need help yet when i see older people asking them theyll have a laugh and a joke because theyre the same age and have 'something in common'

As for the exchange policy - youre best off bringing it to someone like me cos i really dont give a damn if its not within the 21/28 days and it looks like youve dragged it through the hedge backwards because at the end of the day if i get sacked ill just blag some other crappy part time job somewhere to fund me til ive got a proper job. Ill give you your money back no trouble.

Having said all that and possibly contradicting all of the above: I couldnt really give a damn whether a customer buys something or not as i know full well the company i work for has got plenty of money - which actually often works to my advantage because i dont take the hard sale perspective. If i dont like it myself ill not try and push it on someone else.

Glad to see my place of work hasnt been mentioned yet though! Im sure as hell not telling you where it is though cos youre all too scary :(


:help:

I spend too much money on taxis that rarely arrive on time on the weekend evenings...Wanted a taxi on Friday - gave up in the end..Wanted one for 8ish on Saturday - it arrived at 8.40 and apparentely I was lucky! Then I had to ask the guy driving to stop messing with his (not hands-free) mobile and this was after I'd asked him to chuck his cig out the window. (Yeah I sound like a whinger but he clearly wasnt paying attention to the road). I know its busy on those nights and cabs wont always be on time but what really ****** me off is the 'its on its way' or when they take the order for the job knowing that it'll be late.

According to the drivers they can pick and chose which jobs to take as they're not directly employed by the cab firms (or something) and no-one wants to trek to mosborough (tis only 7miles for gods sake!) when there are loads of jobs nearer to town.

And then when they arrive at my house (late) they seem to think if I'm not out the door in seconds they can beep continually (ring back doesn't always work where I live)...Grrr..

Should say though that I think that some of this is down to the cab firms taking on too many jobs at once and not the drivers fault - who generally (apart from beeping) are friendly/polite enough.
Excuse the rant...Glad this is anonymous or I don't think I'd be able to get a cab again!

Speaking of poor service;


Last week my husband and I went to Primark in town, after finding the stuff we needed we went off to the counter to purchase them. Just before reaching the checkout the woman before us ( who may I add was pregnant ) fainted and fell to the floor hitting her head as she fell, it took the staff about five minutes to put a call out for a first aider and a further five minutes for the first aider to get there. During the time she was waiting for the first aider not once was she offered a chair or even a glass of water, I just hope she made a formal complaint as the health of herself or her child could have been seriousley affected by the stupidity of the staff. When we eventually reached the counter with two baskets of stuff we were given two large carrier bags and told we had to pack our own bags. Needless to say I wont be making primark a regular stop on my visits to town.

Were I work, naturally, being a disability charity, we get a lot of disabled clients.

We tend to use one particular firm, Mercury, but after a catalogue of disastrous bookings, and no-shows, I am seriously looking for an alternative.

I will relate one particularly annoying incident, (not the first, nor the last, I might add)

About a month ago, one of our customers arrived back, and wanted a taxi to get her home.

We phoned for the taxi at 15.15 (3.15pm) and were told that it would be right with us, and that there'd be a "Ringback" to confirm when it was due to arrive.

Well, at half past three the taxi firm gave us the ringback, to say the cab was about to pull up outside. It never arrived. (NB, we were sat watching from the window, watching possible route that the car could have taken to get to our office, I might add)

So we phoned back and were told that another was on its way:-
the same thing happened, the ringback was given, and, again, no taxi.

We were starting to get a little cheesed off, by this time.

Four forty-five came and went, there was still no sign of a taxi.

so another call was made.

and again, nothing.

at five o'clock, we called again, and at ten past five....

again, no taxi had arrived yet...

Finally, at five to six, a two-and three-quarter hour wait later, a cab pulls up outside the office, and the customer finally gets away home.

During this wait, I had tried all sorts, including trying to speak directly to the manager. (who was playing understudy to the "Scarlet Pimpernel", I think!) he was playing a very effective game of "dodge".

I have called numerous times, and he isn't available, andhave asked for him to call me back. Again, he appears to be only slightly more concerned about customer service than his employees (whether the ones on the telephone or the ones out driving the cabs), because it's at least a month since this happened, and he STILL hasn't been ars*d to return any of my calls.

I M O, the company don't deserve to have Anyone's custom; they ought to go out of business, if that is the standard of customer service they offer.

PT

I think in shops the service you get has a lot to do with your attitude, not theirs.

If you treat people like servants/idiots/scrubbers then they are going to resent it and you will get bad service.

I very rarely have any trouble with shop staff because I know it is a hard job (as is any job that deals with the "general public") and I treat them with the same respect that I would expect.

Originally posted by Fi Fi
Speaking of poor service;


Last week my husband and I went to Primark in town, after finding the stuff we needed we went off to the counter to purchase them. Just before reaching the checkout the woman before us ( who may I add was pregnant ) fainted and fell to the floor hitting her head as she fell, it took the staff about five minutes to put a call out for a first aider and a further five minutes for the first aider to get there. During the time she was waiting for the first aider not once was she offered a chair or even a glass of water, I just hope she made a formal complaint as the health of herself or her child could have been seriousley affected by the stupidity of the staff. When we eventually reached the counter with two baskets of stuff we were given two large carrier bags and told we had to pack our own bags. Needless to say I wont be making primark a regular stop on my visits to town.

And what did you do to help this woman ?

Originally posted by Fi Fi
Speaking of poor service;


Last week my husband and I went to Primark in town, after finding the stuff we needed we went off to the counter to purchase them. Just before reaching the checkout the woman before us ( who may I add was pregnant ) fainted and fell to the floor hitting her head as she fell, it took the staff about five minutes to put a call out for a first aider and a further five minutes for the first aider to get there. During the time she was waiting for the first aider not once was she offered a chair or even a glass of water, I just hope she made a formal complaint as the health of herself or her child could have been seriousley affected by the stupidity of the staff. When we eventually reached the counter with two baskets of stuff we were given two large carrier bags and told we had to pack our own bags. Needless to say I wont be making primark a regular stop on my visits to town.

your aim was to improve blood flow to the brain and reasure the casualty as she recovered and make her comfortable

Originally posted by nick2
We should work for The Star.

Serapis are you sure the shirt has shrunk, it might be that you have got bigger ?

Cheeky get!

I would have to be getting taller in that case. The t-shirt hasn't shrunk all over, just in length, otherwise it fits fine. If it keeps p people will be able to see my belly button before long!

Originally posted by fridgeman
re poor service

anyone been in the southey co op lately,if not be prepared to wait at least 1/2 hour to be served and they've got the most annoying catchphrase "can u move darn"

And don't forget the woman in there who looks like Cilla from Corrie! She has to be the worlds rudest shop assistant!!

Originally posted by MobileB
And don't forget the woman in there who looks like Cilla from Corrie! She has to be the worlds rudest shop assistant!!

:gag: :gag: ARG cilla in the co-op to much to take, must buy her some happy pills and a beauty tip mag,what a sight on a sunday morning it drives me back to drink.

Sorry to drag up an ancient thread!

I've called into town this afternoon, and while shopping, called into Stationery Box on Chapel Walk.

When I was in there, the assistant (who was the deputy manager according to her badge), managed to serve me without saying hello, goodbye, please or thank you. When she wanted me to pay, she just said the amount and held her hand out. This after she had kept me waiting at the till for a good two minutes or so.

Maybe I have a lot of pent-up anger at the moment, because it was all I could do to stop myself from jumping over the counter and ripping her throat out...

Now, where did I put those tranquilisers...

K x

Originally posted by Kristian
Sorry to drag up an ancient thread!

I've called into town this afternoon, and while shopping, called into Stationery Box on Chapel Walk.

There's a lad who works in there who is ultra-lovely and ultra-helpful. Cheers me up :)

Originally posted by nick2
With a piture of you (and your family if possible) outside your front door, holding-up the offending garment and looking grumpy.

hehe. usually with arms folded across the chest...

looking like... :mad:

Originally posted by purplepippa
There's a lad who works in there who is ultra-lovely and ultra-helpful. Cheers me up :)

I realise I'm quick to complain, but I'm quick to praise too! Lot's of times I've complimented a staff member to a manager in a store if I had good service.

I really can't believe I didn't say anything to her today. I'm still quite incredulous that she would think this an acceptable way to treat customers!

K x

Originally posted by Kristian
I really can't believe I didn't say anything to her today. I'm still quite incredulous that she would think this an acceptable way to treat customers!
Maybe she was stressed out because she had to do all the work while her only staff member "cheered-up" purplepippa in the staionary cupboard.

:wow:

Originally posted by foo_fighter
Maybe she was stressed out because she had to do all the work while her only staff member "cheered-up" purplepippa in the staionary cupboard.

:wow:

hmmm... :suspect:

I had an amusing/frustrating experience at the nut shop at M'hell. I pointed to the yoghurt cashews and asked the assistant whether the nuts were cooked in salt or sugar before coating with yoghurt. Her reply? 'I don't know, we only sell them' :loopy:

Originally posted by serapis
Cheeky get!

I would have to be getting taller in that case. The t-shirt hasn't shrunk all over, just in length, otherwise it fits fine. If it keeps p people will be able to see my belly button before long!

This really pees me off. Every t-shirt I have bought in the last year or so now displays my midriff when I wear it. From a statistic analysis of my t-shirts, I deduce that there are no longer any t-shirts for sale that do no shrink 'upwards' when you wash them - unless you do it on 30 degrees instead of 40.

Originally posted by Twiglet
This really pees me off. Every t-shirt I have bought in the last year or so now displays my midriff when I wear it. From a statistic analysis of my t-shirts, I deduce that there are no longer any t-shirts for sale that do no shrink 'upwards' when you wash them - unless you do it on 30 degrees instead of 40.

I've stopped tumble drying my t shirts for this very reason. Try it!

K x

Most of the checkout girls at Tesco Norwood are cheerful and friendly. No matter how busy they are.

Pity the little security guard is such a grumpy, miserable git!

Originally posted by Kristian
I've stopped tumble drying my t shirts for this very reason. Try it!

K x

They've never ever been tumble dried!!

I have spent hundreds looking for decent tops, never believing that anything under 15 quid was any good. Now I buy most of mine from there - £2.99 and they never shrink or loose their shape - maybe not got the street cred but who care when they are comfy and fit.

Originally posted by Miss
Sales assistants with a face like a slapped arse really pee me off. Some of them act like they're doing you a favour if you ask for help or totally ignore you!

I would assume that the staff are as p*ssed off as the customers. They're probably working for minimum wage because they have no choice and have as few benefits as possible that the company can get away with supplying.

I think that all shops in sheffield do not treat there younger customers with the respect that they deserve. They treat all the teenagers the same as if we're all theifs and tear aways, when we're not. We deserve just as much respect as adults. I was in meadowhall last christmas in th warner bros shop and me and my mate got chased after cos the ppl in the shop thought we had nicked somat and we HAD NOT!!!! and because they chased the teenagers out of the shop the real culprit got away!!! It's so annoying!! When ive been in most other shops they also dont serve u properly or take u seriously!!!

First a word a praise for Marks & Spencers in Meadowhall, last week we had to take back a christmas present we had bought for my grandson, because it was faulty. The girl in there even rang their distribution warehouse to see if they had a replacement in stock. When they hadn't got one I was given my money back in cash even though I had paid with my credit card. It took about 10 minutes at the most.

We went into Argos, who sell the same item but for £10 MORE. The stock checking system indicated that there were three in stock, so we ordered one and paid for it. Waited until our number was called and then went to the pick up point. In all we waited at the pick up poin 25 minutes whilst a man in a red shirt went round asking staff if they had seen in his words" a silver tilly looking thing" what he was looking for was a childs money box shaped like a miniture ATM machine. To cut the story short he eventually told us that they hadn't got any and supposedly did a check with the main warehouse and then told us they didn't sell it anymore. I'm afraid I lost my cool a bit and told him what I thought of the service, his attitude and that I full agreed with theads I had read on this forum.

When I got home I went on the Argos web site found what I was looking for and it was delivered 48 hours later. Argos Meadowhall won't get my custom again.

Originally posted by Kristian
I realise I'm quick to complain, but I'm quick to praise too! Lot's of times I've complimented a staff member to a manager in a store if I had good service.

I really can't believe I didn't say anything to her today. I'm still quite incredulous that she would think this an acceptable way to treat customers!

K x

Ohh gosh no I wasn't suggesting you were complaining too much! Just that that lad is fab.

I agree - not even saying hello or thank you or anything is so miserable! I try to make an effort to be friendly to people unless I'm in a totally foul mood. It doesn't take much to just be pleasant.