A few weeks ago i bought some Whitworths dried apricots. They were in date but when i opened them they had some mould on them. I was very hungry at the time but not that hungry so i rang Whitworths and they said to send them back. Well today i got a package. This contained Ten packets of dried apricots, £5 in vouchers and 10 recipe cards. Also there was a rather long letter of apology which was obviously not one of those template ones that goes out as stadard.
I must say hats off to Whitworths:clap:



And ive already polished of one pack:hihi:

It may be wise to use your £5 voucher to invest in a plentiful supply of bog roll.....

It may be wise to use your £5 voucher to invest in a plentiful supply of bog roll.....

:hihi: :hihi: :hihi:

Where's my bag Daddy

Where's my bag Daddy

First 5 pms get a free bag:thumbsup:
Apart from you Jane, yours is already reserved:love:

Well- the apology has definitely done its job of getting you to think well of the company hasn't it?

Well- the apology has definitely done its job of getting you to think well of the company hasn't it?

To be honest the bad bag didnt stop me buying them at all but i know what you mean.:)
It just seems so over the top for such a minor issue. Not complaining though:D

I once bought some washed, ready to eat raspberries from M&S. After eating a couple at work for lunch I found an insect in the pack. When I left work that night I took them back and was given a refund which I was happy with and they got me to fill out a customer refund form. A few days later I got a really long letter of apology explaining the process ready to eat foods go through and £25 in vouchers which was a nice suprise.

Thanks Daddy, mmmmmm

Your welcome:lol: