Has anyone managed to get a cracking deal off virgin,now sky and virgin are fighting for custom,if so please post details and we can all have ago at getting one. :thumbsup: :thumbsup: :thumbsup:

I've been a cable customer since it first came to Sheffield. From Yorkshire Cable to Telewest to Virgin (there may have been more names in between)

I phoned this morning to arrange their 4 for £40 package (phone, internet, free view TV and mobile)

They said they needed to change me to the 3 for £30 package first (phone, internet and TV) and then add the mobile service. So I discovered that I've been paying £34.50 for the 3 services and I got less channels than with the package!

So if you get the 3 services from Virgin you can get more TV channels for less money but you have to phone them and request it because they won't tell you or do it automatically.

Phone them from your cable phone free on 150

I RANG FOR SOME MINOR PROBLEM AND GAINED THE TOP SPEED BROADBAND, LOTS MORE CHANNELS ON THE TV AND 25% OFF CALLS TO MBILES AND CALLS ABROAD.

ALL FOR 50P LESS PER MONTH THAN I PAY AT THE MOMENT. THE NICE LADY TOLD ME THAT THEY WILL GET AROUND TO TELLING FOLKS AS THEY RENEW THEIR SERVICES ETC.

WELL WORTH A PHONE CALL TO SEE IF YOU CAN GET MORE FOR LESS:thumbsup:

I phoned complaining about sky and they added me to the highest TV package and gave us sky sports free for 1 month, after 6 months they are dropping back to TV channels but at a lower price of 3 for £30, can't complain!

can anyone tell me what virgin are offering instead of sky 1

I phoned and got a monthly reduction of £16.50 on my bill :)

i rang about my faulty V+ box. I told them i've had no services for 7 days or so and thinking of moving to a supplyer that provides working equipment. :rant:

They offerd me ?100 off my bill to stay with them & also replaced the box with a working one ( after 12 days of NO TV what so ever i might add :rant: ):thumbsup: :thumbsup:
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can anyone tell me what virgin are offering instead of sky 1

ch120

It's Sky1 without adverts and you choose what to watch. Nip Tuck ect... is all on there on 'on demand' style layout :thumbsup:

Recon it's better and for them people who can watch 11 stright episodes on StarTrek Geek space 9, No Adverts for you :D :gag:
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I managed to get £9 off my monthly bill and got moved up to the xl tv package.

I got £30 of my monthly bill with Sky movie package added

after all your posts,i have now rang them up and got-top tv package
-10 meg broardband
-+ box down stairs
-box up stairs
-free land line calls
-25% off mobiles
all for £85

I called them this lunch time and asked for money off 'because others had got it'. They agreed and at first offered to drop my number of channels and broadband speed. I said I wanted to keep all my channels and my speed, so they put me on hold, came back and then offered me a lifetime reduction of £9.50 per month from my bill.

I accepted this offer, it's very generous and they were very helpful and friendly on the phone to me. I spoke to someone called Charlotte, so if she's reading, thanks. It was nice to speak to a call centre where they knew what they were talking about, were polite and gave me what I wanted :D

One thing worth pointing out, the discount you get depends on the packages you have. The higher the package or the more packages, the better discount you'll get.

WOW

just rang up and got Sky Sports 1 & 5 Movies Channels free for 12 months

£240.00 per annum

WOW

just rang up and got Sky Sports 1 & 5 Movies Channels free for 12 months

£240.00 per annum

What other channels do you have for that price?

What other channels do you have for that price?

sorry £240.00 saving per year...

i'm just a TV subscriber and on top package, i did have to pay for sports 1£17.50 per month

but i'm on TV Drive and top package and additional Box

what am i doing wrong i phoned them earlier and was told because i am already on a offer 2 for 20 then they cant do any thing else any one got any advice

Hang on, do u get new box etc as standard or u gotta ring up for this stuff?

what am i doing wrong i phoned them earlier and was told because i am already on a offer 2 for 20 then they cant do any thing else any one got any advice

They said something along a similar line to me about my deal already being good so they'd struggle, but I asked them nicely and still got my discount. I've got 4Mb broadband and the top TV package on TV Drive / V+

I suspect as more of this spreads around the internet and more people call they'll start instructing their staff to get more strict with the discounts.

Any ideas on how to get your credit limit raised with virgin media any one? as im not far off mine lol

They said something along a similar line to me about my deal already being good so they'd struggle, but I asked them nicely and still got my discount. I've got 4Mb broadband and the top TV package on TV Drive / V+

I suspect as more of this spreads around the internet and more people call they'll start instructing their staff to get more strict with the discounts.

And there's they key you see - ASK NICELY! The queue times at the moment are about 15minutes to speak to someone, that's because there is about 300 people at any time trying to get through (according to the poor guy I was speaking to)

They are working rediculously hard to try and serve everyone as quickly, and as well as they can, so SHOUTING at who ever you speak to when someone answers the phone really isn't going to help your case.

I just rang them i now pay £45 for 4 mb broadband and talk unlimited .
if you want movies its £16 per month on top but from the 1st of may if you are on the 10 mb service you will go onto a 20 mb for free so with a bit of luck everyone will get free upgrade ???

Just called and got an upgrade to large tv, free calls at all times except mobiles and non geographic, and 4mb broadband all for £42.00.
Well happy with that.
regards Mick

We have managed to get a bit of money knocked off every month. We have 4mb broadband, telephone and large tv package and were paying £58 a month for it!!! They havent knocked it down to 3 for £30 but they have discounted it so its better than nothing. They were very friendly and helpful when I called and it didnt take long to get through.

Stagewalker Mansions are being upgraded next week from XL package to VIP package. It's £85-00 per month and includes an impressive range of goodies.

Like another poster has already said, the 10mb broadband customers will also automatically be upgraded to 20mb in the very near future.

Sky Sports and Movies
TV Size: XL
V+ HD set-top box
Additional V set-top box
Broadband Size: XL
Phone Size: XL
Talk International
Talk Mobile

Although there isn't a great deal of room for manouvre on this package in terms of discount, the nice man threw in free caller display and anonymous caller rejection. Bless!

Personally I think the package is excellent, by far the best on the market in my opinion.

Freefone number if you're not ringing from your Virgin landline is
0800 0730591.
regards Mick

do u think if i phoned i would get a better deal than 2 for 20 as i couldnt get anything the last time cos they said it was already a offer

do u think if i phoned i would get a better deal than 2 for 20 as i couldnt get anything the last time cos they said it was already a offer

It costs nothing to phone, be nice and friendly and who knows?

i was very nice the last time i phoned but the person at virgin media was very snotty, i think that they had enough of people phoning up complaining

i was very nice the last time i phoned but the person at virgin media was very snotty, i think that they had enough of people phoning up complaining

If you are dealt with in a way that you aren't happy with then take a note of the time of the call plus the persons name. Just because you are calling asking them for a discount doesn't make you any less of a customer and they are there to do a job for you, the customer.

Just got off the phone.
I am currently on the base telewest TV, web, phone package paying £35 ish a month.

They gave me 3 for £30 and included the XL tv package...I get National Geographic back, the missus gets her cartoons :)

can some one explain what u say to virgin to get these good offers please

can some one explain what u say to virgin to get these good offers please

say you are going to move to sky unless thay can do a competitive offer for you!

that worked for us!

I got a deal from them some weeks ago before they lost Sky One .. wondering if i could get another deal from them or to leave well alone as iam well satisfied with the offer i now have ..

Col ..

my Mum called up today, they were on the basic package and were paying 42.00 plus. this included broadband, basic tv package and phone line rental.

she rang up and told them that my dad wanted to cancel and go to sky, but she wasn't sure as they had been with Telewest a few years. the guy asked why dad wanted to change to sky and mum told him it was because he didn't think that they were getting a good deal with tw/vm.

the guy said that mum and dad were paying way too much, they now have full TV package, broadband and unlimited calls for 35.00

I got a deal from them some weeks ago before they lost Sky One .. wondering if i could get another deal from them or to leave well alone as iam well satisfied with the offer i now have ..

Col ..


they can only say no! but in fairness the package has changed since you negotiated your last deal, so unless you renewed your contract they should be able to sort you out.

can some one explain what u say to virgin to get these good offers please

I asked what they could do for me to match the Sky flyer I had through the door (£26 for phone/tv/web).

I use to work for ntlTelewest until late last year, dunno what their packages are now(apart from having the stupidest names like a McD's), but my advice is to ring up and threaten to leave them.

Then their retensions dept- when you finally get through- will have to offer either credit(ask for 6 or 12mths) , or give you a better deal. Of course, they won't tell you this, but barter with the Cust Relations dept anyway and find out what you will get out of them...

They way i did it was i used the uswitch (http://www.uswitch.com/Home-Phone/Index.aspx?ref=gotoast%7egoog%7euswitch&sessionid=GwhYooW%2bcpBQ2fhgz0ywCKJS3lIEEpK6) website to compare packages then rang the retensions dept and said i was thinking of moving to Sky as i had seen a better deal.
I spoke nicley to lady and she made me 2 different offers and the second one i accepted.
I did keep the web page up while i was speaking to her so i could double check things.