goldenfleece
15-10-2004, 18:38
Customer service? AWFUL!!!! OI refer to the DVLA local office on napier street, just behind the Vine Inn off Cemetery Road. The place looks like a dole office with those foul 'take a ticket' machines and rows of old school chairs and buzzers for next number please. I kept looking around for people holding UB40's and not V5's.......
Anyway my rant is as follows:
I went in to apply for a vehicle to vehicle number plate transfer of some cherished plates. Simple form, requiring submission of tax disks, MOT's and V5's of both donor and recipient vehicles. FOrm checked and rubber stamped and I was told I would get my revised documents back in around 5 working days. Asked if the vehicles would require to be inspected and as they were identical cars and I was just scrapping an old one and moving the plate to a slightly newer model, the customer services rep said UNLIKELY and that it was all "just a formality" and new docs sent out ASAP. She asked me if the car had been "scrapped", which it hasnt and told me not to scrap it until the new documentation arrived. The car, if it needed (VIN plate number) to be inspected by the DVLA, would be done at my home address or other nominated address. Fine I thought...
SO off I go and wait for the new documents and 4 days later receive a letter from the local office asking me to bring in the DONOR vehicle for inspection. Now this was going to be difficult as the car was laid up, partially stripped and the engine removed. They had told me they inspected cars at customers homes and not that I had to bring it in. Further to this, as the MOT had expired, even I put the donor car back together I would have to trailor the thing to them as they would not inspect cars driven to the local office without MOT certificates.
I complained that I had asked if the vehicle would need to be examined and was told probably not, and that they went out to look at vehicle VIN plates at customers own homes, and the Manager was less than helpful and told me I had lost my cherished plates as the donor car was NOT COMPLETE. Apparently the donor car has to be fully complete for an inspection, which was not mentioned at my first application or indeed on their website or leaflet about vehicle to vehicle plate transfers. I told them they could go and look at the car, semi-complete and the chassis and VIN plates were all intact, but they refused, telling me I had to trailor it in as a COMPLETE car.
The total lack of customer service appalled me, and then they tell me that since I had partially dismantled the donor car the number plate is now invalid and "lost". Nothing like this was made clear to me or is on any of their documentation.
Thinking of writing to their head office......if they had told me all this on Monday when I went down to complete the application form and hand over the documents, I would not have stripped the donor car. So annoyed.....
Anyway my rant is as follows:
I went in to apply for a vehicle to vehicle number plate transfer of some cherished plates. Simple form, requiring submission of tax disks, MOT's and V5's of both donor and recipient vehicles. FOrm checked and rubber stamped and I was told I would get my revised documents back in around 5 working days. Asked if the vehicles would require to be inspected and as they were identical cars and I was just scrapping an old one and moving the plate to a slightly newer model, the customer services rep said UNLIKELY and that it was all "just a formality" and new docs sent out ASAP. She asked me if the car had been "scrapped", which it hasnt and told me not to scrap it until the new documentation arrived. The car, if it needed (VIN plate number) to be inspected by the DVLA, would be done at my home address or other nominated address. Fine I thought...
SO off I go and wait for the new documents and 4 days later receive a letter from the local office asking me to bring in the DONOR vehicle for inspection. Now this was going to be difficult as the car was laid up, partially stripped and the engine removed. They had told me they inspected cars at customers homes and not that I had to bring it in. Further to this, as the MOT had expired, even I put the donor car back together I would have to trailor the thing to them as they would not inspect cars driven to the local office without MOT certificates.
I complained that I had asked if the vehicle would need to be examined and was told probably not, and that they went out to look at vehicle VIN plates at customers own homes, and the Manager was less than helpful and told me I had lost my cherished plates as the donor car was NOT COMPLETE. Apparently the donor car has to be fully complete for an inspection, which was not mentioned at my first application or indeed on their website or leaflet about vehicle to vehicle plate transfers. I told them they could go and look at the car, semi-complete and the chassis and VIN plates were all intact, but they refused, telling me I had to trailor it in as a COMPLETE car.
The total lack of customer service appalled me, and then they tell me that since I had partially dismantled the donor car the number plate is now invalid and "lost". Nothing like this was made clear to me or is on any of their documentation.
Thinking of writing to their head office......if they had told me all this on Monday when I went down to complete the application form and hand over the documents, I would not have stripped the donor car. So annoyed.....