Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!

Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!


I agree, 5 screening for this aweful american garbage is an insult. It should only be on at 3am for any sados who will watch this tripe.

I agree, 5 screening for this aweful american garbage is an insult. It should only be on at 3am for any sados who will watch this tripe.

Ugh, I hate trolls! :rant:

Perhaps the OP works till late and couldn't get to an earlier showing?! :loopy:

Just because you're a racist and hate American made movies doesn't mean the film is automatically tripe! Good god even I don't hate the Yanks that much.

Ugh, I hate trolls! :rant:

Perhaps the OP works till late and couldn't get to an earlier showing?! :loopy:

Just because you're a racist and hate American made movies doesn't mean the film is automatically tripe! Good god even I don't hate the Yanks that much.

Agree there's no need for comments like that.. though this guy not liking Americans (or American made films, of which IMO there are many many quality ones) doesn't make him a racist. A xenophobe at worst, but then that would mean he didn't like all foreigners, not just Americans.

He's a troller and he isn't worth neither of you wasting hand movement on your keyboard to respond to.

Back on topic, I just felt it was bad management on their part. its been much anticipated, mass marketed and even so much so they was giving out free rear view window dangly boxing gloves. So they obviously had some motivation in bringing in the masses.

I wonder how much business they lost last night due to the sociable viewing times being booked up. Because I overheard many other disgruntled customers in the same boat as I was.

PS. Rich I had work early this morning which didn't help :(

I agree, 5 screening for this aweful american garbage is an insult. It should only be on at 3am for any sados who will watch this tripe.

If this is trolling or racist or xenophobic then tar and feather us both. Queueing for a Rocky film, whatever next? :loopy:

i tryto keep away on opening nights -although i often go to the premier showings the day before when available, for this exact reason.
if i remember correctly it was the same when Bond opened and Pirates, although i was queueing for something else you could see people being turned away for 10 or 11 o'clock showings @ 7pm.

To be honest a bit of forward planning on your part may have helped, too. If I saw that it was opening night for a particular film, and it only had a few showings, I'd have made sure to either book or go down earlier to be sure of tickets. The place is always packed at the weekends so it's common sense.

To be honest a bit of forward planning on your part may have helped, too. If I saw that it was opening night for a particular film, and it only had a few showings, I'd have made sure to either book or go down earlier to be sure of tickets. The place is always packed at the weekends so it's common sense.

how much earlier could he go for a 9pm film?

he could have prebooked i s'pose - whereas as a ugc card holder we can't prebook without having to pay an additional amount & booking seperately for both cards on a premium number.

Ugh, I hate trolls! :rant:

Perhaps the OP works till late and couldn't get to an earlier showing?! :loopy:

Just because you're a racist and hate American made movies doesn't mean the film is automatically tripe! Good god even I don't hate the Yanks that much.


How very dare you Rich. KenH is neither racist nor troll - in fact he's rather completely brilliant and better than almost anything.

In fairness to the OP, I know what he means about cineworld, their scheduling sometimes leave you going "what are they on?".
and in fairness to KenH and Max, ROCKY? come on, it was hard enough to suspend disbelief for rocky 4, this is just ridiculous.....

and it wouldnt matter if it was made in hollywood, bollywood, or pinewood, its still tripe.

how much earlier could he go for a 9pm film?

he could have prebooked i s'pose - whereas as a ugc card holder we can't prebook without having to pay an additional amount & booking seperately for both cards on a premium number.


Yes for us card holders it's a bit involved, because you either have to go down in the morning or pay over the odds like you say.

But, realistically, I think 7:30 for an opening night film at 9 is probably pushing it on any day, especially if you look and see not many showings.

God know's where you'd park anyway, the 4x4s would already be covering the pavements, and the mercedes owners will have taken all the "spaces" on the actual roads.

well I did originally plan to prebook however my mates who are unlimited card users could not?

The point is a that new hollywood blockbuster film came out, regardless of its credentials, came out and was met with a miserly 5 showings on a very typical busy friday evening.

Im not here to discuss if the film is good or not, its down to individual preference and don't feel that my original opinion about the poor service from cineworld should be undermined by the films credentials. Anyone who has taken time out to reply with such statements must be very bored and in desperate need of a hobby.

Im not here to discuss if the film is good or not, its down to individual preference and don't feel that my original opinion about the poor service from cineworld should be undermined by the films credentials. Anyone who has taken time out to reply with such statements must be very bored and in desperate need of a hobby.

Just imagine this from the viewpoint of those who consider the Rocky films to be among the most dire ever to come out of any country. Had they turned up to see a film other than Rocky Bilious and found more than 5 screens devoted to it then I feel that they would have had more reason to complain than you.

Obviously, Cineworld felt they had more than the Rocky Bilbo fans to satisfy.

Just imagine this from the viewpoint of those who consider the Rocky films to be among the most dire ever to come out of any country. Had they turned up to see a film other than Rocky Bilious and found more than 5 screens devoted to it then I feel that they would have had more reason to complain than you.

Obviously, Cineworld felt they had more than the Rocky Bilbo fans to satisfy.

And just imagine, the masses of those I WITNESSED and had dialogue with who was in the same prediciment. I think 5 screens as you say is an exaggeration but two would have been sufficient given there has been no other premier showings that week.

You obviously didn't read my previous thread properly so allow me to repeat. I am not here to discuss the credentials of the film. I think judging by your destructive comments towards the opinions of others places you nicely into the category created in the latter part of my previous post.

Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!

Its called... book the tickets mate.
Its not hard to do, and it means you get to watch the film you want, when you want..

Easy peasy really :D

Ugh, I hate trolls! :rant:

Perhaps the OP works till late and couldn't get to an earlier showing?! :loopy:

Just because you're a racist and hate American made movies doesn't mean the film is automatically tripe! Good god even I don't hate the Yanks that much.

And your as bad, because you've just labelled Ken a racist on a public forum..

Its called... book the tickets mate.
Its not hard to do, and it means you get to watch the film you want, when you want..

Easy peasy really :D

Maybe you should read the full extent of my posts before you storm in all guns blazing.

I bring to your attention...

well I did originally plan to prebook however my mates who are unlimited card users could not?

Posted earlier.

Maybe you should read the full extent of my posts before you storm in all guns blazing.

I bring to your attention...

Posted earlier.

Read it, still baffled me why though that you'd come on here and bitch about the cinema and not being able to get in when you had a perfectly good chance to pre-book?

Surely you know how busy that particular cinema gets?
:D

its called BOOK THE TICKETS IN ADVANCE or GO WATCH THE FILM ANOTHER NTE!!!!! - Its going to run for a few weeks!!!!

I do think the unlimited card pre-booking is a bit rubbish though. It devalues the use of the cards a bit when you can only book on the silly premium rate number or go in earlier in the day to arrange your tickets. If you've got a mixed group it's even worse.

Read it, still baffled.


OK allow me to explain again.

I was going to prebook - but my friends who I planned to meet straight from work across the city agreed to meet to usually give us more then enough time to cue, have a drink and watch the film.

Both of my friends are respectively unlimited card users, I suggested I could book my ticket online but they didn't have any capacity to do so. Therefore we ran a good chance of not being sat together watching the film which would defeat the object of meeting my friends.

Now if trips to the cinema in future involve militant itinerary planning i think it would defeat lose alot of custom. Maybe the cinema can look at this situation and use the information for better future planning when it comes to Premiere events.

BOOK THE TICKETS IN ADVANCE or GO WATCH THE FILM ANOTHER NTE!!!!!

NTE?

Is that cinema-going terminology I am not aware of?

To be honest, I quite like it when the blockbuster film you've gone to see is sold out (it's on for weeks anyway) and you then go to see some random art house one you'd probably have overlooked otherwise.

I sometimes use that trick to see films i want to see but my friends don't ... arrive a bit late... oops it's sold out... shall we go see.....? (Now my secret is out!!:o ) :hihi:

Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!

It is not always up to the cinema as to how many screening they can do it will be on many factors.

Firstly it will depend on how many copies the distributer has supplied the cinema. With Cineworld this is not always a problem as they can route the film all the way round the building if needed but the screening would have to be at the same time for both screens.

The distributer may also restrict how times in the day the film may be shown, to allow for adequte competition and returns in nearby cinemas.

The control of the film is from the distributer has ultimate control of the film, the cinema are only borrowing it and being allowed to show it. In return they get a % of the ticket price about 15-30% the rest goes to the distributer and taxes. This is why there is a large markup on drinks and food, as this is where the cinema makes it money.

The cinema chain will be in discussion with the disributer of the film months before it is released as they have to wheigh up wheather it will fill out the cinema and make both sides money, but the cinema has to weigh up what other films are out. This is made easier at a 20 screen cinema than a 5 screen as they can show 4 times as many titles or screening if needed and are available.

To find out the main reason that Cineworld Sheffield only had 5 screenings tha day write to the head office, due to privacy they may not be to specific but they should be able to briefly explain the factors around the decision.

It is not always up to the cinema as to how many screening they can do it will be on many factors.

Firstly it will depend on how many copies the distributer has supplied the cinema. With Cineworld this is not always a problem as they can route the film all the way round the building if needed but the screening would have to be at the same time for both screens.

The distributer may also restrict how times in the day the film may be shown, to allow for adequte competition and returns in nearby cinemas.

The control of the film is from the distributer has ultimate control of the film, the cinema are only borrowing it and being allowed to show it. In return they get a % of the ticket price about 15-30% the rest goes to the distributer and taxes. This is why there is a large markup on drinks and food, as this is where the cinema makes it money.

The cinema chain will be in discussion with the disributer of the film months before it is released as they have to wheigh up wheather it will fill out the cinema and make both sides money, but the cinema has to weigh up what other films are out. This is made easier at a 20 screen cinema than a 5 screen as they can show 4 times as many titles or screening if needed and are available.

To find out the main reason that Cineworld Sheffield only had 5 screenings tha day write to the head office, due to privacy they may not be to specific but they should be able to briefly explain the factors around the decision.


Now thats what I call a proper response. Thank you very much for this information as it sheds light on a subject I have no idea on.

Now thats what I call a proper response. Thank you very much for this information as it sheds light on a subject I have no idea on.


No problem

I only know this becuase I worked there when it opened as virgin (before RB sold it to UGC who was then bought by CineWorld), it was part of my training.

I know in the days of the prem screens (19 & 20) they used to run the one film in both a normal screen and a prem screen. This was ussual for blockbusters and the showing time woul be the same, the problem they had was the prjector for screen 7 is on the staff only 3rd floor and the projector for the prem screen between floors 1 & 2 so it would pick up loads of crap over the weekend and would sometimes be unuseable by monday. They only ever did this when they were in short supply of prints when they were late, but already had clearence to show in two screens.

Just remember that the cinemas don't always jhave full control of what they can screen or when, it is always a case of you scratch my back and I will scratch yours with the distributor and again explains why sometimes they will show a film in 7 with only 50 paying customers and a 100 seater screen will be full and turning people away. The distributer will be giving the cinema a bigger cut of the ticket price or charging less for unlimited holders.

One thing to remember for every unlimited ticket holder Cineworld will be paying the distributer some money.

I go away from the computer for a while and find I have been accused of being a racist for having a very low opinion of american films, particularly those featuring the half-wit Stalone. Perhaps I should have referred to him as Sylvester Hamburger and then I could make national news.

Most, if not all, over-hyped US films are pretty aweful but the 5th version of the same story featuring a pensioner pretending to be a boxer if going to be really, really bad. But somehow the sheep fall for the hype and not only go and watch this tripe when short of something to do on a rainy day, but actually queue up and try to be the first to see it. There is usually an easier way of doing this, either wait a month until it is the cheap DVD basket at Big W, or wait a week and see it when you are the only one in the cinema.

Perhaps I should have referred to him as Sylvester Hamburger and then I could make national news.

I am sorry Ken, I could only read upto that point for bursting into spontanious laughter :hihi: :hihi: :hihi:

I go away from the computer for a while and find I have been accused of being a racist for having a very low opinion of american films, particularly those featuring the half-wit Stalone. Perhaps I should have referred to him as Sylvester Hamburger and then I could make national news.

Most, if not all, over-hyped US films are pretty aweful but the 5th version of the same story featuring a pensioner pretending to be a boxer if going to be really, really bad. But somehow the sheep fall for the hype and not only go and watch this tripe when short of something to do on a rainy day, but actually queue up and try to be the first to see it. There is usually an easier way of doing this, either wait a month until it is the cheap DVD basket at Big W, or wait a week and see it when you are the only one in the cinema.


It is the 6th one in the series as it comes after Rocky V (V being 5 in roman numirals)

What you may find the best film ever other people will not like.

My favourite Films are Casablanca, Full Metal Jacket and Romeo and Juliet, my wife can't stand any of these so I watch them alone when she is in bed or out.

I can't stand her favorite films either as they are in my opinion rubbish and badly acted.

The point the OP was trying to make was the could not understand that a film that has been widely publicised and expected to sell had so few a screening. obviously he and his mates weren't the only people wanting to see this film or it wouldn't have sold out. It was irrelevant to what the film was or what people thought of it.

The point the OP was trying to make was the could not understand that a film that has been widely publicised and expected to sell had so few a screening. obviously he and his mates weren't the only people wanting to see this film or it wouldn't have sold out. It was irrelevant to what the film was or what people thought of it.

Just when I was losing faith in the humanity on this forum!

:banana: THANK YOU FOR ACTUALLY READING MY POSTS :banana:

Just when I was losing faith in the humanity on this forum!

:banana: THANK YOU FOR ACTUALLY READING MY POSTS :banana:

BTW Is the film good - (I am a Rocky fan)

BTW Is the film good - (I am a Rocky fan)

Na, load of crap :hihi:


Hahahaha. No very good, the thread that relates to the review of the film is here...

http://www.sheffieldforum.co.uk/showthread.php?t=172683

Hi, I was at Cineworld last night, been waiting for ages to sign up to get a Unlimited card as both me and BF had one a few years ago (before we were together) and thought it was great value. So we gets all the bank statements needed etc, goes there, only to be told 'no signings for Unlimited card today, the camera has broke'... Great! So instead of pay £12 between us for one film, decided to go home and go back another time when they have fixed their camera, rather pay £22 between us a month and see as many films as we like thanks!

Argh! Oh well.

CineWorld is really good (apart from the numerous pieces of popcorn scattered all over the floor!) - when I went to see Meet the Fockers a few days after it was released, they even put on extra times to cope with the demand. How nice!

We went for the 9pm one too but didnt get there til 8ish!! No chance of getting in!! Going to try the 11am screening tomorrow, hoping everyone will be hung over or not up in time for that one!!

Anyone who has taken time out to reply with such statements must be very bored and in desperate need of a hobby.

Sorry, I had to come back to this point. Someone who has SUFC in his user name and queues to see a ROCKY film accuses me of being in desperate need of a hobby. :rolleyes:

Back to the OP, I think 5 screens was over the top and jubby has hit the nail on the head, it was a commercial decision and it seems to have worked.

But surely that is a perfect business scenario - full houses all day and people are still willing to hang around or go back for a twilight screening.

Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!

We had no choice in the matter. 20th Century Fox, who distribute the film, have chosen to only let every site get 1 print. If we had our way we would have had 3 copies of it in 6, 7 and 8. However Fox choose the scale of distribution, not us. We tried to argue for more prints, but to no avail.

My own words to our booking department on Monday (I am the in-house schedule manager) were to the effect that it would be sold out by Thursday night....and it more-or-less was. Trying to find suitable films to put on at the same time was a struggle, to allow an alternate choice to those who had journeyed to the cinema for the 9pm show.

I know in the days of the prem screens (19 & 20) they used to run the one film in both a normal screen and a prem screen.


Yeah, that's interlocking for you. We still do that from time to time, but we couldn't on Rocky. Distributor politics and all that, as Jubby so excellently expained.

It is the 6th one in the series as it comes after Rocky V (V being 5 in roman numirals)
.

Thanks for that. Clearly it will be much better now that I know it is the sixth and not the 5th. I imagine that these films get better with every new attempt, much like the much praised Police Academy series. However, I am a bit surprised that they don't struggle to think of a new plot every time? Perhaps having an incoherent geriatric play the lead will give the brand new life this will become a timeless classic, or might we struggle to suspend our disbelief quite enough?

Can Unlimited customers really not pre-book tickets for new releases? That's a terrible arrangement. Surely somebody must have complained to UGC/Cineworld about this before and, if so, why haven't they done anything about it?

It's just bad luck that the OP arrived to find a fully booked screening. I went to Cineworld about a month ago to see Pan's Labyrinth, but found it full so I watched Black Christmas instead. I then watched Pan's Labyrinth last week instead. If there's a new blockbuster out, there's always going to be a chance that you won't get a ticket for it.

Can Unlimited customers really not pre-book tickets for new releases?


You can, but you either have to actually physically go to the cinema earlier in the day of the showing and get them, or ring a premium rate line. And I think on the premium rate line it may only be for unlimited card, so say you wanted to go in a bigger group you wouldn't be sure of sitting together.

I went down the other saturday (saw last king of scotland-but thats irrelicant as we hadn't planned on seeing that). The queue for tickets was really long. I joined what I thought was the back, only to get to the front and be told it was for cinecard (or whatever its called) holders only-there was no sign or indication of this though.

I am therefore assuming I had jumped the queue here, and it had still taken me a good 10 minutes to get the front of this one.

Since we were treating oursleves we also decided to get some popcorn-it has got to be THE most disorganised service imaginable (another 15 mins)-and the result of which was that we missed the beginning of the film.

Maybe we should have got there earlier-maybe if they want you to spend money there, they should make it a bit easier to do it.

We won't be going to cineworld again.

Vicki

Just imagine this from the viewpoint of those who consider the Rocky films to be among the most dire ever to come out of any country. Had they turned up to see a film other than Rocky Bilious and found more than 5 screens devoted to it then I feel that they would have had more reason to complain than you.

Obviously, Cineworld felt they had more than the Rocky Bilbo fans to satisfy.


it wasn't 5 screens it was 5 showings. same as every other film.
11pm,9pm,7.30.5.30 ish and probably a lunchtime showing.

I was at Cineworld yesterday to watch Smokin' Aces. No problems at all.

Sorry, I had to come back to this point. Someone who has SUFC in his user name and queues to see a ROCKY film accuses me of being in desperate need of a hobby. :rolleyes:


I don't think sufc_tom, at any point of this thread, made a personal keyboard warrior attack on you max. So I don't see why you felt you had to make one on him.

Uncalled for abuse, nice example you're setting there old boy :thumbsup:

Hi, I was at Cineworld last night, been waiting for ages to sign up to get a Unlimited card as both me and BF had one a few years ago (before we were together) and thought it was great value. So we gets all the bank statements needed etc, goes there, only to be told 'no signings for Unlimited card today, the camera has broke'... Great! So instead of pay £12 between us for one film, decided to go home and go back another time when they have fixed their camera, rather pay £22 between us a month and see as many films as we like thanks!

Argh! Oh well.


To add to my above post, I tried to find the number for Cineworld (direct Sheffield number) but could only find the booking n info line number so went down again yesterday early afternoon to be told camera still broke, you can bring your own passport photos in if you want. So he gave me the direct number so I can ring back before going down again. I wanted to go join at Cineworld in Chesterfield but apparatly they can't sign people up for Unlimited cards yet!?? So he said to try again tomorrow.. in fact he said it wasn;t the camera but the printer part of it that is broke. Hopefully I will get an Unlimited card by this weekend!

I watched it on saturday night with few mates and we had awful seats.

We were 5th row from front and right against the wall.... nevertheless, I really enjoyed it.

I love the rocky series even though i cant remember much of 2, and i havent seen five.

If you wanna get good seats just book it earlear and enjoy

Last night went to see the much anticipated Rocky Balboa. The most suitable viewing was 9pm...So got down there around 7:30pm to allow time to get tickets and sneak a drink in. Got there, SOLD OUT.

A premiere film, with as much anticipation as Rocky Balboa had a total of 5 screenings over a FULL day. I was that adamant on viewing it that I went to the 11:30pm screening and went home for a couple of hours.

Sort it out Cineworld because your the best cinema in the city!
You should know its gonna be busy, thats why i always get there early/ pre book then go for pint/spliff/sommething to eat/to arcade for a bit.

You should know its gonna be busy, thats why i always get there early/ pre book then go for pint/spliff/sommething to eat/to arcade for a bit.

:hihi: The amount of people who never actually read the threads before coming in with responses never ceases to amaze me :hihi:

:hihi: The amount of people who never actually read the threads before coming in with responses never ceases to amaze me :hihi:
i did, that was my response, even though people have already put similar, so?

I can't believe how the place is being run into the floor. I have a unlimited card so go on a regular basis but now the seperate queue has dissappeared on some nights, the staff don't seem to care, most of the carpets are held together/down with duct tape and none of the screens next to the entrance doors work. Last time I went the escalator was broken and a screen behind the counter wasn't working either. Maybe I should be going elsewhere or buying a film package from Telewest. Are they shutting it down or something?

I can't believe how the place is being run into the floor. I have a unlimited card so go on a regular basis but now the seperate queue has dissappeared on some nights, the staff don't seem to care, most of the carpets are held together/down with duct tape and none of the screens next to the entrance doors work. Last time I went the escalator was broken and a screen behind the counter wasn't working either. Maybe I should be going elsewhere or buying a film package from Telewest. Are they shutting it down or something?

i second all of the above.
we've started joining the normal queue 'cos it's quicker.

i second all of the above.
we've started joining the normal queue 'cos it's quicker.

I think that the unlimited queue has become a bit of a victim of the card's success. Originally it was of value when only a few people had cards and it was open at busy times. Now, with only one person on it and loads of people with cards, it can easily be quicker to join the main queue.

Of course, it doesn't help when people go in the unlimited queue with their mates who don't have cards and get served anyway, or when people join the queue, get to the front, and *then* start deciding what film they want to see. Gnarg.

I think that the unlimited queue has become a bit of a victim of the card's success. Originally it was of value when only a few people had cards and it was open at busy times. Now, with only one person on it and loads of people with cards, it can easily be quicker to join the main queue.

Of course, it doesn't help when people go in the unlimited queue with their mates who don't have cards and get served anyway, or when people join the queue, get to the front, and *then* start deciding what film they want to see. Gnarg.

Agree but Cineworld is the best of a poor choice. I have a friend who works there and he quite likes it. Seem to has decent allowance of free tickets and discount on the refreshment stands.

Going back to the facilities, I would agree there are a few things that needs to be looked at from their management.

For example, I am not saying that toilets should smell like the fragrance of a fresh fine aftershave but on the other hand the poignant smell of urine in the toilets stings my eyes.

Agree but Cineworld is the best of a poor choice. .

Very true.

He's a troller and he isn't worth neither of you wasting hand movement on your keyboard to respond to.

Back on topic, I just felt it was bad management on their part. its been much anticipated, mass marketed and even so much so they was giving out free rear view window dangly boxing gloves. So they obviously had some motivation in bringing in the masses.

I wonder how much business they lost last night due to the sociable viewing times being booked up. Because I overheard many other disgruntled customers in the same boat as I was.

PS. Rich I had work early this morning which didn't help :(

----

Damn - nobody told me you got 'free rear view window dangly boxing gloves'. No wonder people queued for hours.

When me and the missus had unlimited cards (gave em up a couple of years ago cos of the scumbag yoofs who frequent each showing) we never went on Fri/Sat evening. We'd come out of a Sat afternoon showing and be amazed at the foyer full of people queuing up.

To the OP, I know you were desparate to see it, but no matter how much I wanted to see a film, I'd never go on opening night.... pre-booked seats, early arrival.. whatever... the place is a cattle market on those nights.

In amongst all the usual SF slanging, nice posts from jubby and Beakerzoid :thumbsup:

Didn't think it was a great film anyway, definately not worth all the hype! :|

Cineworld isnt the best cinema, the Showroom is...


Films sell out
it opened this week
get over it...


stamp blame culture out of the cinema!


-

I just hate how busy Cineworld gets. My hubby and I went to see a film recently and arrived 30 minutes before it was due to start, it was a Sunday but by the time we reached the front of the massive queue we'd missed the start of the film. Ended up going to see a later performance and had to wander round Centretainment for an hour. Car parking can be terrible too on a Friday and a Saturday - also any night where there's a gig on at the Arena.

Wish Crystal Peaks would open a new cinema. UCI was never very popular but it was convenient to those of us who live that side of the city.

I just hate how busy Cineworld gets. My hubby and I went to see a film recently and arrived 30 minutes before it was due to start, it was a Sunday but by the time we reached the front of the massive queue we'd missed the start of the film. Ended up going to see a later performance and had to wander round Centretainment for an hour. Car parking can be terrible too on a Friday and a Saturday - also any night where there's a gig on at the Arena.

Wish Crystal Peaks would open a new cinema. UCI was never very popular but it was convenient to those of us who live that side of the city.

Wow, Peaks cinema, I thought my brain had purged that from my memory!

I remember my mum lugging us all on a bus to take us to see Batman (Keaton, Nicholson) at the cinema because it had the first showing.

I can't believe how the place is being run into the floor. I have a unlimited card so go on a regular basis but now the seperate queue has dissappeared on some nights, the staff don't seem to care, most of the carpets are held together/down with duct tape and none of the screens next to the entrance doors work. Last time I went the escalator was broken and a screen behind the counter wasn't working either. Maybe I should be going elsewhere or buying a film package from Telewest. Are they shutting it down or something?

The Unlimited queue has been discussed on a few other threads over the past year, so I am not going into detail here aside from to say that the till is open each evening (so long as there are 3 members of staff on, then the one at the end is the unlimited queue), and it is the card-holders choice whether to join the queue with 1 person and a queue of 20, or the line with 4 cashiers and a queue of 40 (simple maths will help deduce that the normal queue is quicker).
As pointed out above, the queue is a victim of its own success.

It frustrates us too that we have many things broken / damaged in the site, and we are trying to get the thumbs up to repair them. There is a planned maintenance review next month, and with any luck something will come of it.
The broken screens is down to server problems we constantly suffer on the network - and some of the units were just knackered (16 hours usage for 6 years since it opened - thats a lot -Most have been taken away to be repaired / replaced). The escalator is up and running again (one of the parts for the motor had shredded and we were awaiting a replacement). The middle plasma screen behind the counter (I am guessing that is the one you are on about) is about to die on us (being run 16 hours per day for the past 4 years....takes it out of the best of monitors). we are hoping to nab a replacement soon.

Don't worry, we are not in any danger of closing. As the 5th busiest cinema in the UK last year, the company would be crazy to shut us down. Over the past year we have seen the introduction of 2 digital projectors and various other improvements to back of house. The company has now found its feet since the merger, and we hope that this year we will start to make ourselves look like the best option in Sheffield again (the carpets and displays are not essential to the film watching experience - but they are that extra that make us more inviting, so we want them fixed too).

In amongst all the usual SF slanging, nice posts from jubby and Beakerzoid :thumbsup:

I aim to help with the responses, in the same way that I would respond to an in-house query.

I work as a manager there because I am passionate about films myself (my film reviews site has been running for 6 years now, and has almost 500 reviews on it - I produce a monthly film fanzine - I was involved in a film based radio show for Sheffield Live for over a year). I am as much of a customer as I am an employee, and the things that bug you all about going also bug me.

I aim to help with the responses, in the same way that I would respond to an in-house query.

I work as a manager there because I am passionate about films myself (my film reviews site has been running for 6 years now, and has almost 500 reviews on it - I produce a monthly film fanzine - I was involved in a film based radio show for Sheffield Live for over a year). I am as much of a customer as I am an employee, and the things that bug you all about going also bug me.

Always nice to see a passionate individual who takes pride in their work.

Cineworld too be honest is a sleeping giant, the facilities are the best but they need maintaining which I don't think seems to be happening. Some of the staff are great and extremely helpful, especially a lad called Joe.

Always nice to see a passionate individual who takes pride in their work.

Cineworld too be honest is a sleeping giant, the facilities are the best but they need maintaining which I don't think seems to be happening. Some of the staff are great and extremely helpful, especially a lad called Joe.

I assume you mean Joe from the floor team (those who take tickets and clean screens). Yeah, he's always full of energy and really good with the customers. I'll pass on your appreciation when I see him next.

I assume you mean Joe from the floor team (those who take tickets and clean screens). Yeah, he's always full of energy and really good with the customers. I'll pass on your appreciation when I see him next.

Well as we are on the note of helpful staff i think Stuart should get a nice bonus this year :thumbsup:

Well as we are on the note of helpful staff i think Stuart should get a nice bonus this year :thumbsup:

He's getting to go to a film presentation day next week with me in Manchester. He also recently got promoted to Supervisor, so he's definitely doing something right :)

Anyone else got any favourite team-members who work for us? Feel free to let me know, I'll pass on the regards.

However, if there is someone who you are not impressed with, please do not post it on a public forum. They may read it, and think how they would feel.

He's getting to go to a film presentation day next week with me in Manchester. He also recently got promoted to Supervisor, so he's definitely doing something right :)

Anyone else got any favourite team-members who work for us? Feel free to let me know, I'll pass on the regards.

However, if there is someone who you are not impressed with, please do not post it on a public forum. They may read it, and think how they would feel.

Theres a ruddy incompetent manager there though, Andy I think his name is. Smacked the popcorn out my hand and made me eat them off the floor all for just asking where the toilet was :( Then started rambling about film reviews ;)

:hihi:

Theres a ruddy incompetent manager there though, Andy I think his name is. Smacked the popcorn out my hand and made me eat them off the floor all for just asking where the toilet was :( Then started rambling about film reviews ;)

:hihi:

Hey....it could have been worse. I could have made you eat the popcorn from the toilet ;)

>>The Unlimited queue has been discussed on a few other threads over the >>past year, so I am not going into detail here aside from to say that the till >>is open each evening (so long as there are 3 members of staff on, then the >>one at the end is the unlimited queue), and it is the card-holders choice >>whether to join the queue with 1 person and a queue of 20, or the line with >>4 cashiers and a queue of 40 (simple maths will help deduce that the normal >>queue is quicker).
>>As pointed out above, the queue is a victim of its own success.

Well on the Tuesday night we went there was 3 members of staff on and no sign of a desk for the unlimited card. We joined the long main queue same as the other 2 couples that had been stood waiting. My wife asked the woman on the desk if the unlimited queue had been withdrawn, the staff member said in a can't be bothered way 'the unlimited queue is only available at weekends'. I think it's time we cancelled the cards and spent it somewhere that values subscribers. Just for info the queue went all the way around the 'belted' area. Shame it's got to this point. Still the older guy with the grey hair is a diamond. Seems to me it'll soon be a victim of complacency.

>>The Unlimited queue has been discussed on a few other threads over the >>past year, so I am not going into detail here aside from to say that the till >>is open each evening (so long as there are 3 members of staff on, then the >>one at the end is the unlimited queue), and it is the card-holders choice >>whether to join the queue with 1 person and a queue of 20, or the line with >>4 cashiers and a queue of 40 (simple maths will help deduce that the normal >>queue is quicker).
>>As pointed out above, the queue is a victim of its own success.

Well on the Tuesday night we went there was 3 members of staff on and no sign of a desk for the unlimited card. We joined the long main queue same as the other 2 couples that had been stood waiting. My wife asked the woman on the desk if the unlimited queue had been withdrawn, the staff member said in a can't be bothered way 'the unlimited queue is only available at weekends'. I think it's time we cancelled the cards and spent it somewhere that values subscribers. Just for info the queue went all the way around the 'belted' area. Shame it's got to this point. Still the older guy with the grey hair is a diamond. Seems to me it'll soon be a victim of complacency.

Whichever staff member told you that was lying. The queue is not "just at the weekends", and if there are 3 members of staff on till on box then the till should be on. The end till (closest to the booth) is always considered the Unlimited till. Only on rare occasions do we not have it in use (the site boss has said such in meetings)

TBH the unlimited till is not a part of the subscription anyway, with the £10.99 being a payemnt so you can watch as many films as you like per month. We added the till as an extra benefit for our site only (no other site does it) and get nothing extra ourselves for it. However, as much as there have been times when we have wished that we never introduced it in the first place, we did decide to set it up, and are actively looking at ways to improve it.

If you feel so angry about the situation that you are thinking of cancelling and spending the money elsewhere, then I am sorry to hear that.

We trialed a new queue system last night, and the Unlimited till was seperate from the main line. Admittedly this meant that there was a member of staff twiddling his thumbs most of the night - but it's a start. We are ordering some signage to make it clear which tills are for Unlimiteds, so with any luck it should be clearer in future. Next time you pop in, see if you think this is working better.

The older guy with the grey hair is a star - had another customer last night comment how wonderful he was. Again, I will pass on the praise.

We generally only go once a week (usually Tuesday because it's quiet) and not even that if there's nothing on we want to see. I'll pass the comments onto the wife and see what she thinks. The signage would be a great help. In the past the staff member on the unlimited till asked for customers from the main line if he's served all the unlimiteds.

He's a real asset to the cinema.

Does it really matter about the unlimited queue - if its moving faster get in it if not join the main one. If its going to be busy go and get tickets earlier or reserve them online and use the machine.

The £10.99 is for unlimited films, the queue is just a nice extra but i really wouldnt care if it goes. I go to about 2 films a week that would be £12 and hardly ever buy food or drink(which is where most of the money is made - i think!) so its a good deal.

The cinema's OK... although far too expensive. 6 quid to see a film?!

I'm an unlimited card holder and I don't have any issue with screens being sold out - its great that the facility is busy and a success, therefore less likely to close and move elsewhere.

What really makes my blood boil though is when you sit through the 'don't buy a fake dvd' advert and a song and dance is made about seeing the film in the cinema because of the all round quality and then the film starts and it's out of focus.

I'll ask the attendance to get a projectionist to check the focussing, but quite often there is no response or improvement - I've heard that they only employ 2 projectionists, who of course can't be there full time - but surely this is a crucial role in any cinema ?

I think there should be some sort of feedback form for making a genuine complaint / highlighting a regular issue.

I think there should be some sort of feedback form for making a genuine complaint / highlighting a regular issue.

Feedback forms are a waste of time. Knowing from my experience as a manager at McDonalds for a good 5 years the majority of the 'feedback forms' were filled with mature comments like:-

Q: How can we serve you better?
A: Topless!! Wahay!!!

About 1 in every 30 forms was (possibly) serious, but even then you couldn't be sure if someone was just taking the mick!

The best form of 'official feedback form' you can use is a letter. In this you can express what the problem is in as much detail as needed. Although there is also the simple, "Can I speak to a manager please?" method too, which gives a chance to air your grievance if your visit has been disrupted / disappointing. I promise, I don't bite (except on Saturdays when it's best to get an different manager ;) )

BTW: We currently have 6 projectionists working full time for us, not 2.

Although there is also the simple, "Can I speak to a manager please?" method too, which gives a chance to air your grievance if your visit has been disrupted / disappointing. I promise, I don't bite (except on Saturdays when it's best to get an different manager ;) )

BTW: We currently have 6 projectionists working full time for us, not 2.

Hi there, I have on a couple of occasions spoken to a manager, but find her attitude a bit abrupt and rude (sorry, hope its not you ..)

Thanks for the clarification on projectionists - what is the best way to make a focusing request ? Do they cover all showings ?

Hi there, I have on a couple of occasions spoken to a manager, but find her attitude a bit abrupt and rude (sorry, hope its not you ..)

Thanks for the clarification on projectionists - what is the best way to make a focusing request ? Do they cover all showings ?

Last time I checked I was male...so (thankfully) it isn't me you refer to.

We normally have 3 projectionists at any one time. This allows for 1 to cover the downstairs screens, and 1 for the upstairs, with the third there to assist where needed, and also make up / break down the films / adverts / trailers as required.

Our projection is split into two levels, with the projectors for each screen being set up along a long coridoor.

We try on floor level to check the screens for focus / sound / aspect / racking issues as much as we can, and are trying to train all the floor team on what to look for / listen for in each screen. The projectionists should also be checking the films as they run - but I know this doesn't always happen (as stated earlier, I am as much of a customer as the rest of you, and spot the problems when I am trying to enjoy a film from time to time).

It is a shame that you feel you have not been taken seriously when commenting on focusing issues, as the only way we can correct these problems is by taking notice when someone mentions them and getting it rectified.

I can only hope we can improve on the matter in future.

I've lost count of the times I've asked for the projection to be sorted and nothing at all has happened. I've was told only a few weeks back, to not bother coming again by one manager, when I mentioned the film had projections issues even though there were several complaints about it, not just me. Lots of good staff there [like those who take time to explain things on SF] but some are err..less than stellar.

As for those complaining about queues, I can remember as a kid going to the Odeon [one screen] and literally queuing around the block to get in and then up the stairs and then into the foyer. And for a lot longer than queueing at a this cinema with 20 Screens and a far greater capacity.

Beakerzoid - maybe the cretinous responses you got on feedback forms were a reflection of the mentality of the consumers of where you worked and not a reflection on feedback forms in general. :hihi: But then, there seems to be a greater percentage of yobby types at the cinema too these days. We gave up on one film recently, due to the number of idiots. Mind you the film was the execreble Black Christmas, so no loss there, only went as Pan's Labyrinth was sold out, yet again!
Though, when doing some location work in a cinema in London recently I was told people who treated the cinema like their lounge, by loudly chatting to mates and making phonecalls were very common there. And they weren't allowed to have mobile phone cancelling kit installed as someone may need to make a call.:loopy:

However, if there is someone who you are not impressed with, please do not post it on a public forum. They may read it, and think how they would feel.Like they ought to do a better job, I would hope?!:hihi:

I just hate how busy Cineworld gets. Me too, I wished they'd go back to the good old days of 3 or 4 people in a cinema, mind you, that was usually just before they closed.

Mind you the film was the execreble Black Christmas, so no loss there, only went as Pan's Labyrinth was sold out, yet again!



I don't think the level of responses on forms would be that much different. Years back, when the cinema did the Classic Tuesday and Blockbuster Wednesday, you may recall the 'suggestion box' for what films you would like to see. If they seriously went by the highest voted option then we would have had Debbie Does Dallas showing every week....or perhaps the little known film "Load of *****"


But anyway...sounds like you got away lightly...Black Christmas was awful (but then again, the original 70s version was excrement too).

Did you get to see Pan's Labyrinth in the end? If not, keep an eye out from Friday 2nd until Thursday 8th as we are doing a Bafta week, and will be showing films nominated for Baftas at various times during the week. This includes...

Pan's Labyrinth
Volver
Little Miss Sunshine (anyone who missed this...go see it!!)
The Queen
United 93
London to Brighton
Cars

A good chance to catch the films that you may have missed. The times will be confirmed on Monday.

Rocky is awesome!!

I got to see Pan's Labyrinth at 4th atempt!
Though there are a few of the films listed I was too busy to see, so time permitting I'll do some catching up.

Black Christmas was even more poorly scripted than the abysmal Cabin Fever, they completely ran out of ideas after they came up with the punning title for that one.

Was Perfume not a hit? Told a few people to go see it and it's gone. Thank god that was in Screen 20 as the cinematography was paticularly gorgeous. Less focusing issues in that Screen.

Was Perfume not a hit? Told a few people to go see it and it's gone. Thank god that was in Screen 20 as the cinematography was paticularly gorgeous. Less focusing issues in that Screen.

Perfume wasn't a hit as such, but had sufficient business to keep it running for a few weeks (it finally ended yesterday).

I've got to say ever since Virgin sold up its been going downhill. No memorabilia shop anymore... no premier screens... massive ticket price inflation... ridiculously small car park filled by plonkers too tight to pay to use the arena car park... massive reduction in the number of cash desks leading to massive queues... silly unlimited card with a 12 month minimum term instead of the old one off cards you could buy... no THX certification anymore... volume levels often too low or too high (Casino Royale nearly defeaned me)

Its a real shame because it WAS the best cinema I'd ever been to, now its just about okay as the Odeon is a shed, Meadowhall is a fleapit and the showroom only shows Flemish films about basket weaving.

One thing they NEED to do is sort the parking out, I suggest a validation scheme as found in many american strip malls. A barrier that raises as you go in, giving you a ticket, which can only be validated to allow free exit upon the purchase of a meal, bowling, cinema ticket etc, else a £5 is lobbied. It'd stop all the people parking there for the Arena.

Mind you, having said that when I questioned the cinema manager about the parking situation a few years back she told me the car park only holds about half the cars necessary for the cinema alone. Apparently the council planners wouldn't let them put any more in when they built it. I'm supposed to use the tram to get to a cinema thats a 50 minute drive away from my house am I? Fat chance.

As for the film selling out, well Rocky is a reasonably big movie, but it IS oscar season and there are many other good movies out. I went at weekend with a fairly open mind and plumped for Last King of Scotland, which I thought was great. Though I've gotta say the Rocky trailer well... rocks!

Sorry, rant over.

I've got to say ever since Virgin sold up its been going downhill.

With all due respect to Beak, I completely agree with this statement.

Virgin cinema was fantastic. Good films, good price and the venue was well looked after.

To add a positive note, went to see Black Book last night which was the first film I'd seen with a digital projector.

The movie itself was OK, but the projection quality was spot-on! Pin-sharp focus and none of the inevitable juddering you get with a film projector.

That was screen 17, which is the other screen with digital projection then?

It's also great to have someone who is prepared to come on line and respond to criticism, its hard to do but is excellent customer service.

I don't think the level of responses on forms would be that much different. Years back, when the cinema did the Classic Tuesday and Blockbuster Wednesday, you may recall the 'suggestion box' for what films you would like to see. If they seriously went by the highest voted option then we would have had Debbie Does Dallas showing every week....or perhaps the little known film "Load of *****"


But anyway...sounds like you got away lightly...Black Christmas was awful (but then again, the original 70s version was excrement too).

Did you get to see Pan's Labyrinth in the end? If not, keep an eye out from Friday 2nd until Thursday 8th as we are doing a Bafta week, and will be showing films nominated for Baftas at various times during the week. This includes...

Pan's Labyrinth
Volver
Little Miss Sunshine (anyone who missed this...go see it!!)
The Queen
United 93
London to Brighton
Cars

A good chance to catch the films that you may have missed. The times will be confirmed on Monday.

Brilliant - i just missed Little Miss Sunshine I have it on my lovefilm rental list but i shall take it off now. Is it the chesterfield branch that still do "classic tuesdays" or did last year?
Do Cineworld have plans to expand? Apparantly theres not one in Leeds?
Theres loads i want to see this weekend so i think i might be living at the cinema!

To be fair - it isn't a *BAD* cinema now, and the staff try hard - and its still better than most. It was just that the Virgin Megaplex (great name!) was SOOO good!.

To be fair - it isn't a *BAD* cinema now, and the staff try hard - and its still better than most. It was just that the Virgin Megaplex (great name!) was SOOO good!.

Not all of the staff. Encountered one lazy lady who wouldn't walk over to get us some promotional rocky gloves!

Virgin was a great cinema though.

Rocky is awesome!!


If you like watching pensioners fighting, it's cheaper to pop into the Bankers Draft of an afternoon.

If you like watching pensioners fighting, it's cheaper to pop into the Bankers Draft of an afternoon.

"Its not over till its over"..





The happy hour :hihi:

Why doesnt everyone get on down to the Showroom?
Right in the centre of town, two digital projectors AND Pan's Labyrinth is still showing.:D

Phew....a few posts since I left for work today.....snappy responses ahoy (I'm a tad tired at moment)

No memorabilia shop anymore
No-one ever bought anything from it. I t was a museum of out of date Todd McFarlane toys, and CDs / DVDs no-one wanted! Even when we were looking to shut it down and dropped the prices to stupidly low levels (£1 and album...£3 a DVD) no-one bought the stuff.
It was a great idea at the start, but even in the days of Virgin, the good were seriously overpriced (collectable action figures of movie characters for £5 more than you can get them in Meadowhall, for example.)

Saying that...when it was closing down, I did get a 12" Ash (evil dead) figure for £4....bonus!


... no premier screens...

Again, not successful enough to keep running. As they were licensed screens, then only over 18s could go in there. With the popularity of the free monthly passes (which evolved into the Unlimited card), people didn't see the point in paying more for a film than was necessary.

They were lovely though. Only used them once as a customer myself, but was a great experience.

massive ticket price inflation...

Greedier distributors wanting more cash all the time. The more they demand, the more we have to charge. Now, the popcorn and drinks however.....that's how we make our profits (rubs hands and dreams of money).

ridiculously small car park filled by plonkers too tight to pay to use the arena car park...

I hate the car park.....see below....

massive reduction in the number of cash desks leading to massive queues...

There are actually more box office points now than there used to be, and they are manned to a larger degree than in the past. However, admissions have grown considerably, and this is why there are the massive queues. Only 5 years ago Sheffield managed to get just over 1million admissions in a year. Now 1.5 million is the norm (and with the big releases coming this year we anticipate another rise!) Back when it was Virgin they were lucky to get 500,000 per year.

silly unlimited card with a 12 month minimum term instead of the old one off cards you could buy...

Ah, the old monthly passes. As an ex-customer of the site who was lucky to land a job with them, I too have fond memories of the 4 (or 8) week passes, and the Summertime passes that you could get for the kids. So, not going to say anything else at this point as I think a shorter term pass would be a cracking idea (such as a summetime one).

no THX certification anymore...

On the plus side it means less money for George Lucas' grubby little empire.....

volume levels often too low or too high (Casino Royale nearly defeaned me)

We are advised on levels for playing by distributors, and if they specify certain levels, we are committed. Dreamgirls (which opens next week) has a letter with it stating (from the director Bill Condon) the levels to play at...and they are high. He wants to capture the 'live music' experience.

You should try the Bollywood films...man they are loud!

One thing they NEED to do is sort the parking out, I suggest a validation scheme as found in many american strip malls. A barrier that raises as you go in, giving you a ticket, which can only be validated to allow free exit upon the purchase of a meal, bowling, cinema ticket etc, else a £5 is lobbied. It'd stop all the people parking there for the Arena.

As mentioned above, I hate the car-parks. They are totally out of our control, being handled by the landlord for the Centertainment and the site office, yet we are the ones who suffer for them. The validation system would work so well, and having seen one in use at Bradford Cineworld I agree entirely with what you say. In fact, I can safely say that all of us at the cinema get frustrated by the car parking, and it constitutes a substantial number of complaints we get on a busy day / night. The limit on space as, when the site was built, it was never expected to get as busy as it does has led to no end of problems.
The park & ride aspect of the parking doesn't help either. As for Arena parking.......grrrrrrrrrrrrrrrrrr!


Virgin cinema was fantastic. Good films, good price and the venue was well looked after.

It was also new, and only lasted just under 2 years before being sold. The admissions at the time were very low, and so it was easy to maintain.
I remember how great the foyer looked only 4 years ago, after the big refit which moved the snacks back, and the box office across. It looked amazing.

Now, I'm not saying we are good enough. Far from it....we want to see another refit. Some screens need serious investment (screen 8's seats are a mass of gaffer-tape fixes), and generally a spruce up all round would be marvellous. If any plans for refit / maintenance go ahead, I'll let you all know.


To add a positive note, went to see Black Book last night which was the first film I'd seen with a digital projector.

The movie itself was OK, but the projection quality was spot-on! Pin-sharp focus and none of the inevitable juddering you get with a film projector.

That was screen 17, which is the other screen with digital projection then?

Screen 20 also has a digital projector. Not all the films we get in those 2 screens are digital (the standard projector sits next to it), but we get a large share of them.

I have requested today to see if we can get as many of the upcoming BAFTA week list in digital for that week. Fingers crossed.

It's also great to have someone who is prepared to come on line and respond to criticism, its hard to do but is excellent customer service.

My pleasure. :)

Why doesnt everyone get on down to the Showroom?
Right in the centre of town, two digital projectors AND Pan's Labyrinth is still showing.:D

Aye....don;t forget about Showroom, guys. We are not their enemy, and I can occasionally be seen drifting by there if they have something we don't get. Good bar and quiz too.



Phew! Gonna pass out now.

Peace and love guys and gals!

hmmm, i went last Saturday, got there at 2.30 and got into the 3pm showing, everything ran smoothly when i went.

...same film btw

Beak. Great reply. Thanks for the info - its wonderful to have someone answer one's rants for once. Interesting about the car park. Maybe we should start a petition!

Beak. Great reply. Thanks for the info - its wonderful to have someone answer one's rants for once. Interesting about the car park. Maybe we should start a petition!

Definately - Beaks gone out of his own way to answer our responses in a highly professional and courteous manner. Kudos to you Andy your a credit to your company.

Is there anyway we could harness the positives out of this thread? A forum which allows customers to put geniune feedback which could be rallied onto and discussed by Site, Area and Regional management?

I love the cinema and I wouldn't go to any other venue then Cineworld.

Definately - Beaks gone out of his own way to answer our responses in a highly professional and courteous manner. Kudos to you Andy your a credit to your company.

Is there anyway we could harness the positives out of this thread? A forum which allows customers to put geniune feedback which could be rallied onto and discussed by Site, Area and Regional management?

I love the cinema and I wouldn't go to any other venue then Cineworld.

A company forum would be a great idea, but is out of my hands on a site level. There is a method to provide feedback / complaints / suggestions on the cineworld website (we get the mails forwarded to ourselves at site to respond to), but no forum.

No reason why one 'suggestion' via the feedback on the site can't be along the lines of setting something up. The new website is still in it's infancy, and still is being added to and tweaked each week now.

As for my responses on here, I'm really glad you are finding them helpful. I respond to these in my own time, and purely because I feel that my input can help with some of your queries and gripes. I, as stated previously, am as much of a cinemaphile as you all are, and what grinds your gears... (heh...just remembered an episode of Family Guy).... I understand as, no dobt, I've found myself annoyed by it at one point too.

I love my job, I love working (and helping run) a cinema, and I hope all that shows through in my responses to you all. After all, without all of you coming day in day out to see films...well...I'd be out of a job, and forced to work in an industry I don't enjoy.

Cheers as ever guys!

Rocky is awesome!!

Given that high praise, you will delighted by the film guide in 'The Times' states that the next 'Rocky' will be named 'Rocky Junior' ... Baby Balboa starts punching his cot. Party on.

We are advised on levels for playing by distributors, and if they specify certain levels, we are committed. Dreamgirls (which opens next week) has a letter with it stating (from the director Bill Condon) the levels to play at...and they are high. He wants to capture the 'live music' experience.Maybe they should also insist films are projected in focus or even on the screen - as The Last King Of Scotland was projected on the side wall and what was on the screen, was mostly obscured. Actually got remedied PDQ for once. Probably as other people and not just me complained. The staff didn't really seem interested when I said there was a problem. Great film though.

Now, I'm not saying we are good enough. Far from it....we want to see another refit. Some screens need serious investment (screen 8's seats are a mass of gaffer-tape fixes), and generally a spruce up all round would be marvellous. If any plans for refit / maintenance go ahead, I'll let you all know. What's happened to the seats in 19. None of them seem to recline anymore. 20 seems in a much, much better state.


Screen 20 also has a digital projector. Not all the films we get in those 2 screens are digital (the standard projector sits next to it), but we get a large share of them.You can always tell the digital projections as the film is in focus! :thumbsup: Although sometimes the image is a little oversharpened and has a horrid digital look to it. :gag: That's probably the 'print'/iffy compression though or simply the capture medium as in the case of 'Ils/Them'.

BZ - Cheers for spending some time addressing people's concerns in a contructive manner.

Now, the popcorn and drinks however.....that's how we make our profits (rubs hands and dreams of money). There a British teen comedy coming out where in one scene, the manager[ Andrew Lee Potts] explains exactly how cinemas make money/function.
http://www.popcorn-themovie.com/

I went to cineworld in the week with my children it took ages to park the roads were like pot holes joined together with tarmac what is happening there ?.

I went to cineworld in the week with my children it took ages to park the roads were like pot holes joined together with tarmac what is happening there ?.


Two things I expect -

The first, taking ages to park, would be because of the place being busy. Though the taking a while part doesn't annoy me half as much as people parking on paths/sides of roads/bits on corners where they just obscure the view.

The second, the pot holes, I think that would be the really bad state of repair of the roads, and it is verging on dangerous in places I think. I wonder if it is privately owned road or covered by the council.

Some of the parking is downright dangerous, and causes serious anger and frustration when trying to navigate past them.

Drivers who just shove their cars on the pavement, on corners, or where they shouldn't should be clamped - simple as.

If nobody is policing it - it will only get worse..

i think the parking facilities at centretainement leave a lot to be desired, but then there isnt any more space round there to provide further parking. the problem comes when there is an event on at the areana and all the concert goers park in centretainement.

i went to the cinema there for the first time in a while last night, and it was the first film ive sat thru in age when people just watched and remained silent.

Just speculating now but last year when I was on a tram to Meadowhell (the annual visit) around tea time the tram was packed until the centertainment stop where many people got off and went straight to their cars .