3 years ago when we first moved into our house, we ordered all our bedroom furniture from MFI. I got all my stuff delivered OK (after a month), but my folks' wardrobe was missing parts and when they got delivered, they were faulty. Some 3 weeks later, they finally arrived intact after endless phone calls and complaints.

Now, 3 years on.. I bought myself some new bedroom furniture from MFI (on 13/11/06). A wardobe, 2 bedside tables and a chest of drawers. They said delivery would be 29/11/06, fair enough I thought.

Just got a call saying "2 of the items are out of stock and won't be in stock for a few weeks". I was annoyed but thought it would only be the bedside tables or something, ha! The guy said it was the main frame of the wardrobe and one of the doors.. So basically tomorrow I'm getting half a wardobe, and the rest of the items. I can't put the wardrobe up so I'm going to have to wait another few weeks before I get my clothes off a rail!

The ironic thing is I only needed one because the old one (from MFI) split in half when we tried moving it!

Customer services basically said tough *****, there's nothing they can do and they couldn't have told me the items would be out of stock!

I know it's part my fault for using them again, but surely such a big company should have better customer service?

Anyone else had bad dealings with them?

We had the opposite to you when we ordered our kitchen from MFI, The delivered extra doors and handles and the plinth that we got, could have done for another 3 kitchens...lol..:D

I'm amazed they are still in business

I ordered stuff for my daughters bedroom. I ordered wardrobe, cabin bed, bookshelf and chest of drawers.

The wardrobe arrived with no back panel, the chest of drawers with no right hand panel and the bed without the base of the bed to support the mattress(as well as miscellaneous small parts).

When I phoned to complain to MFI and try and get the missing parts delivered I was told it was a two week wait (which they ultimately forgot to deliver. When I asked if they could make it sooner as my daughter would have to sleep on a mattress on the floor they said that was my fault as i shouldnt have removed the original bed until the other one was put up satisfactorily! Now i dont know about you but I dont know many kids bedrooms in an average semi that would accommodate all the usual furniture plus two single beds

for my sins, i bought a bathroom from them. i was told by the delivery guy (as he was delivering everything else) that the shower cubicle is out of stock for 3 months. i cant believe their ineptitude.

I've had both good and bad service from MFI.

Needless to say, the first encounter was good - they were brilliant when deliviered bedroom furniture. It was all present and correct, in good condition and excellent value for money.

A couple of years later, when ordering a kitchen table, it was a nightmare!

I went, with my son and his girlfriend, to buy a kitchen table and chairs. They bought a bed, and put a temorary delivery address to our house, because had not got the flat finalised, they were to let them know the address and delivery date later.

At the same time, I ordered a kitchen table and chairs. We used, obviously, a different credit card.

On the day the table was supposed to be coming I sat in and waited....and waited.........and waited. No sign of it.

I rang back the following morning to MFI and they said they had tried to deliver it, but no-one was in. Turned out they had got the orders mixed up and tried to deliver it to my sons new flat.

They did the same again, the next day - took it up 3 flights of stairs and then dumped it - as he wasn't in - had actually gone away for a few days.

Anyway, we eventually got the table and chairs to our address, and I kicked up a fuss, they agreed to compensate me for waiting in and also for the fact that we fetched the table and chairs ourselves from sons flat.

Yes, you've guessed it! They credited HIS credit card, and the bed, when they got it, was damaged and had to be returned.

And, although its not MFI fault - the bloody table was too big for the kitchen and there isnt enough room to swing the cat!

Someone I know ordered a kitchen from them about a year ago and only recently got round to fitting it. They'd originally checked as best as possible that the items ordered were delivered and during this process, noticed they'd got several items of bedroom furniture in with their order. They took this back to the store. When they came to putting their kitchen in there were things missing, that they'd ordered. They went back to MFI and explained what had happened but they were totally unhelpful and ripped them off totally for the cost of what they had to buy to match up.

I would never buy a kitchen or bedroom from them. Whilst I was looking at worktops in there recently, there was a young couple, close to tears, describing how disappointed they were in their professionally fitted kitchen by them! They'd paid a small fortune for it too.

I'm amazed they are still in business

They've been/are being bought out.

so you didn't learn your lesson the first time then?? :hihi: :hihi:

excellent! they saw you coming - - - TWICE!!! :hihi:

We went into MFI when we were looking for our bedroom furniture...
.. saw this nice double-double wardrobe.... looked nice.... price tag £300.00... thought, that's not too bad.... grabs one of the customer service women... says "this wardrobe, £300, does this include the lot".... "erm no, that's just for one half, so it's £600, plus if you want the plinth and skirting, they're extra, and the sliding doors on this display model are extra, and all the rails and shelves inside are extra"..... right I'll be off then!

... as I'm walking off I see a rather nice chest of drawers... £100... so I says to the same women in a sarcastic manor "is that £100 just for the drawer handles then?"... she says "of course not..... it's for the unit... but the drawers are extra"

.......... fair to say I walked rather swiftly out of the shop chuntering to myself about what a joke MFI are, jumped straight in my car, down the M1 to IKEA and never looked back!