I know this is likely to be something of a chicken and egg post here as most people who most likely got affected by this problem will be unable to see this post until they get a new modem and get back online...

BUT... so's you know for future reference here goes..

Modems and electrical storms do not mix... If you find that your computer suddenly won't connect to the net anymore after an electrical storm (ie: shed loads of lightening) and your phone is still working then chances are your modem is probably fried.

First off for those this hasn't happened to yet, here's a couple of things you can do to try and minimise this happening...


1. Get yourself a phone socket surge protector.. Usually you can find these at the end of specialist multi plug enxtension cord blocks. You can buy these online as well as in places like Dixons.. and they're easy to spot as they have 2 sockets for phone plugs (1 in and 1 out).

These surge protectors basically have bits that take the blow in place of your modem should you ever get a surge and many of the better makes also carry an insurance policy that basically states they'll replace your equipment if it doesn't protect it properly. Worth noting that these plug blocks usually also protect your other equipment ie: anything plugged into same plug block... So, it's doubly worth it.


2. The other option is to unplug your modem from the wall socket completely while there' lightening about and go find a book to read till it passes. Of course this means you need to be at home when the storm strikes... but it's always good practice to shut off and unplug things like computer equipment while you're away.. just be sure and include your modem cable too.

Simply turning off your computer and leaving it all plugged in, is not an option... it can still surge and blow important bits..



And of course if you've already got a blown modem on your hands then the good news is that they aren't the most expensive bit of equipment going so replacing them is pretty simple stuff, although I wouldn't recommend trying to fit one inside your machine if you don't know what you're doing or you might end up with a pretty grey paper weight (ie: your whole computer)...


Hope that helps anyone wondering what's happened... :)

Wel explained Martin.

I'd just like to add one point.

If the storm does damage your modem, you may find that your computer may not start up at all.

It's nothing to worry about. Just remove the modem card and check if the computer will then start up.

It's a very common problem (i've seen more than a dozen in two years) but unfortunately can be used by unscrupulous computer shops who may tell you that the main board is dead.