what do you think of the bar staff in sheffield?
i was in a pub waiting for ages to be served and because i said am next the bar man made me wait longer he was horrible, and he short changed me.:mad:

Depends how good the barstaff are. Some people will be just kids doing the job to make money, where as others, bartenders, will take pride in serving you well and serving you fast! :thumbsup:

some are good...some are bad......like everything.....worst places for short changing and terrible service are top end of West Street and most of Division Street EXCEPT. for the Frog and Parrot!
Most of the staff in the above area cant:

1) Tell the difference between a 5, 10 or £10 note
2) Give you change in as much small coinage as posible so you dont realize you have been short changed as you have a pocket that weighs a ton...
3) Usually, but not always exclusively, end up getting the drinks order wrong


OH well.......self service pubs, roll on!!

some are good...some are bad......like everything.....worst places for short changing and terrible service are top end of West Street and most of Division Street EXCEPT. for the Frog and Parrot!
Most of the staff in the above area cant:

1) Tell the difference between a 5, 10 or £10 note
2) Give you change in as much small coinage as posible so you dont realize you have been short changed as you have a pocket that weighs a ton...
3) Usually, but not always exclusively, end up getting the drinks order wrong


OH well.......self service pubs, roll on!!
:) :) :) :) :) :) i wish, you spend most of the night queueing 4 drinks, and getting short changed , bar staff being rude to you

I usually find I get served quite quickly, plus I am a bit butch at the bar, and tend to push in.

I usually find I get served quite quickly, plus I am a bit butch at the bar, and tend to push in.
your one of the lucky ones,

I am a bit butch at the bar, and tend to push in.

Is this a dream you once had dear, or was it a particulalry menacing mince that day?

I think the bar staff in Sheffield are very hit and miss, but you tend to find a direct correlation between the place and the attitude of the bar staff, and their training. Most of the establishments in Sheffield wouldn't be able to tell you the difference between Smirnoff and Wyborowa for example. I'd also suggest that most places in Sheffield don't offer you great customer service.

However if you are looking for decent customer service then there certainly are plenty of places around, The Runaway Girl, Wig & Pen to name but two (ps. see my signature ;)).

We personally spend an awful lot of time and money training our bar staff both with product knowledge, cocktail training and also on customer service and I'd like to think we offer some of the best.

But slightly more directly related to your question and not your topic title. It's often important to remember that what you might remember from the night before isn't actually what happened. The number of times you see threads on here from people who've had a little bit to drink reporting something that didn't actually happen because they were slightly intoxicated. If somebody is rude to me at the bar they can wait to be served. I don't expected to be treated rudely just because you've had a bit of drink so you can rule the world.

I think the bar staff in Sheffield are very hit and miss, but you tend to find a direct correlation between the place and the attitude of the bar staff, and their training. Most of the establishments in Sheffield wouldn't be able to tell you the difference between Smirnoff and Wyborowa for example. I'd also suggest that most places in Sheffield don't offer you great customer service.

However if you are looking for decent customer service then there certainly are plenty of places around, The Runaway Girl, Wig & Pen to name but two (ps. see my signature ;)).

We personally spend an awful lot of time and money training our bar staff both with product knowledge, cocktail training and also on customer service and I'd like to think we offer some of the best.

But slightly more directly related to your question and not your topic title. It's often important to remember that what you might remember from the night before isn't actually what happened. The number of times you see threads on here from people who've had a little bit to drink reporting something that didn't actually happen because they were slightly intoxicated. If somebody is rude to me at the bar they can wait to be served. I don't expected to be treated rudely just because you've had a bit of drink so you can rule the world.
well its always a miss for me, not been served good and in order yet in pub or club:rant:

some are good...some are bad......like everything.....worst places for short changing and terrible service are top end of West Street and most of Division Street EXCEPT. for the Frog and Parrot!
Most of the staff in the above area cant:

1) Tell the difference between a 5, 10 or £10 note
2) Give you change in as much small coinage as posible so you dont realize you have been short changed as you have a pocket that weighs a ton...
3) Usually, but not always exclusively, end up getting the drinks order wrong


OH well.......self service pubs, roll on!!

And what IS the difference between a £10 and £10 note?!:huh:

Don't generalise it's not fair.... I think 'most' are fine with some exceptions that stick out and tarnish people's views. Besides, West street is rubbish anyway... always rammed and no atmosphere. Staff in most locals are cool.. especially mine:thumbsup:

Best IMO: staff at frog and parrot, roebuck, west end and fat cat. Worse? Ha ha bar, most of West Street pubs, Lloyds, Rsvp.. remember waiting for more than 30 mins in Rsvp once and being told off for mentioning that they should serve people in order they arrived, not their mates first!

you are drinking in the wrong places.
Runaway girl - Justin in there is so friendly and can't do enough for you.
Green Room - all the bar staff in there are nice and friendly.
Lounge. The girls in there are always smiley.

Best IMO: staff at frog and parrot, roebuck, west end and fat cat. Worse? Ha ha bar, most of West Street pubs, Lloyds, Rsvp.. remember waiting for more than 30 mins in Rsvp once and being told off for mentioning that they should serve people in order they arrived, not their mates first!
thats why i said some thing, the guy was serving his mates first, i dont mind waiting its when you no your next but they serve 10 of there friends :huh:

thats why i said some thing, the guy was serving his mates first, i dont mind waiting its when you no your next but they serve 10 of there friends

LOL!

That's just the way it works in the "real world". I'd serve my mates/gf before some random guy, especially if the random guy just said "I'm next!". (For a start, who'd want to lose face or look like a little bitch infront of a group of their friends!) I can keep track of people quite easily, and alot of the time people go "I'm next" or "Serve me" or just shout out their order when they aren't even next at all. The one thing I can stand is impolite people. Often a "I'm next" or "I've been waiting here ages" will result in me not serving them, or serving them slower. If someone is very nice about it and seems like a nice person, then usually I apoligise and say I'll get to them ASAP (if ofc they have been waiting!)

But yeah you're probably drinking in the wrong places, some tenders take pride in customer service

The customer is always right... but in the realm of the bar, the tender is king.

As for short changing you... I wouldn't do it myself, because a) it's illegal and b) i like my job enough to not want to lose it but I belive the term for it amongst bartenders is... "idiot tax" :P

If you were rude to a customer assistant in a shop or a police officer or an estate agent would you expect a better deal... no ? :P so why do people expect they can talk to barstaff like **** and not expect them to be idiots back ?

Because people are drunk and full of dutch courage :P

But yeah you're probably going to the wrong places ;) Some tenders take pride in customer service...

And what IS the difference between a £10 and £10 note?!:huh:

Don't generalise it's not fair.... I think 'most' are fine with some exceptions that stick out and tarnish people's views. Besides, West street is rubbish anyway... always rammed and no atmosphere. Staff in most locals are cool.. especially mine:thumbsup:

Yes good point,:hihi: :hihi:

West Street CAN be good sometimes, but you have to be in the right mood, ie drunk beyond the point when you actually care about anything like good bar service.......

try working in a busy bar.it is very difficult...especially when you have people shouting oi im next, or ive been waiting here for half an hour, when it has actually been 3 mins, most of the time bar staff do know roughly who is next but tend to make those who are rude wait a little longer! respect is earned not given, in every situation..you respect the bar staff and they will respect you!

short but sweet:headbang:

I agree that alot of drunk people generally think they've been waiting alot longer than they have.. The worst thing in the world, is queuing for drinks.

I think some of the best bar staff can be found at The Ivory on regents terrace. If you are lucky enough to be served by Matt ask for a caipirinha or cosmopolitan they are legendary any probably the best Ive ever tasted

you are drinking in the wrong places.
Runaway girl - Justin in there is so friendly and can't do enough for you.


couldnt agree with either of those statements more. the runaway girl is a top bar.

but, if you like proper beer as opposed to cocktails, you should try the red lion on charles street just round the corner from there.

well kept beer, well kept lines, nice surroundings, nice punters and lovely barstaff- mind you, i would say that, i work there! lol

seriously though, the landlord and landlady take great pride in their establishment and the pub has been in the family for 2 generations- its more that business pride, its family pride there.

as for the staff, we've all been in the trade for years too- some more than others (but they wont thank me for telling you whos been in it the longest! lol)

sophie
x

I worked in a bar for about a year and a half and quit in the end because i couldn't stand the rudeness anymore. When your asked "you fu**ing serving or what?" fourteen times in one night it does tend to get your morale down.

I worked in a bar for about a year and a half and quit in the end because i couldn't stand the rudeness anymore. When your asked "you fu**ing serving or what?" fourteen times in one night it does tend to get your morale down.

Sounds like your bar was crap!! Either that or you were:hihi: (only kiddin)..

People in the pub I work are mostly sound.. and those that aren't don't last long because we all bite back!! One called me a f***ing dozy cow... but was a little taken aback when I snapped at him:rant: :D

ive worked on bars in a few holiday parks and used to get abuse from people demanding to be served next often when there was someone else who'd been waiting longer. I would always serve the person who id seen waiting the longest despite who was shouting at me. some of the other girls would jus take 'tips' out of their money if they were being rude which i dont think is right no matter how much of an ar$$ they are being. The worst thing though is either people smoking cigars at the bar, drunkenly letching at you (thinking they are the first idiot to hit on you that night and that you're in some way flattered by the drooling on the bar) or grabbing your ar$$ while your collecting glasses knowing there's not much you can do about it with your hands full. When the staff have to put up with idiots like this all night its no wonder that some get a bit pi$$ed off with the customers making demands, especially when its really busy.

ive worked on bars in a few holiday parks and used to get abuse from people demanding to be served next often when there was someone else who'd been waiting longer. I would always serve the person who id seen waiting the longest despite who was shouting at me. some of the other girls would jus take 'tips' out of their money if they were being rude which i dont think is right no matter how much of an ar$$ they are being. The worst thing though is either people smoking cigars at the bar, drunkenly letching at you (thinking they are the first idiot to hit on you that night and that you're in some way flattered by the drooling on the bar) or grabbing your ar$$ while your collecting glasses knowing there's not much you can do about it with your hands full. When the staff have to put up with idiots like this all night its no wonder that some get a bit pi$$ed off with the customers making demands, especially when its really busy.

Where the hell were these bars?! :o :wow:

let me stick up for bar staff here what do they think of customers ? well to be honest u can have some very arrogant people u think youre the dog and can talk to u how u want i work with students and to be honest there a lot nicer than the typical old mans pub i used to work in the reason bar staff like me make u wait is that u cant always see who comes to the bar first patience is a virtue . the england match last week was hectic but we do try our best

ive been to a few bars in sheffield now, i think the best places are 23, ivory & menzels. the bar staff are quick, friendly and know what there doing:thumbsup:

some people should actually put there self in a bar persons postion specially nightclubs i onec had to stop someone jumping over the bar to have a go at a bar staff because he had waited 5 mins

I find that making eye contact and smiling normally gets you served in your turn. Although occasionally the staff are rubbish and somehow manage to leave you waiting for ages. That's a cue to go and spend your money elsewhere I've always thought.

Getting served when I go out is probably the most annoying parts of my night out. One big tip I've learnt is not to rush for the bar / the most obvious places and to pick your position at the bar very carefully rather than resort to guerilla/brute force tactics! (Ie. Pushing, shoving, staring, peacocking, shouting, moaning etc etc). Try to spot the barflow from the front door and do the opposite (often this may seem like a stupid idea; picking the area furthurest away), look out for bottlenecks and try to pick area's where people add to the Q from only one direction... ;) Failing that... jump up and down and try to spot the fastest bartender :hihi:

ive found that a bit of common courtesy goes a long way.

when im at the bar and the person next to me was first- i say. then that person will 99% of the time say 'shes next' and i get served next.

when that doesnt happen i find it very rude on the part of the punter and the barstaff- but it happens very rarely.

NEVER wave money at barstaff, its rude and the equivalent of whistling and saying heel to a dog.
just hold your wallet/purse in your hand- its obvious why youre at the bar, waving a £20 isnt going to get you served any quicker.

smile at the staff, it doesnt go unnoticed. the only thing worse that miserable bar staff is miserable punters- why would you smile if you were faced with a sea of scowling faces.

for gods sake, say please and thank you- theres no excuse for barking drinks orders at people who are enabling you to have a good night. show that you appreciate their being there, you wouldnt get a drink if they werent.

there we have it, sophie top 4 tips to getting served.

x

or why not stay at home and drink a 4 pack from Tesco's........no problem getting served then!

I worked in a nightclub for a few years. One night I was working an all-nighter and a very drunken girl who I'd been told not to serve by my manager tried to bottle me for refusing to serve her (she didn't get kicked out because she had been chatting up the bouncer who was looking after my area)

Later on the same night, another girl threw a large glass ashtray at me over the bar because I didn't serve her the second she got to the bar, she started shouting abuse at me and I explained that if she carried on i wasn't going to serve her at all as other people had been waiting longer, at which point she threw the ashtray, narrowly missing my head.

I decided that night that I'd had enough and handed in my notice the next day...

I decided that night that I'd had enough and handed in my notice the next day...

i dont blame you! thats really bad- and even worse that the door staff didnt back you up.

do you still work in a pub/bar now, or was that enough enough to put you off for life?

i have to say, its stories like that that have always made me avoid workign in clubs or mega busy city centre bars.

x

Nah I work in retail now.

I'd go back to bar work in a small local pub like the one I used to work in when I lived out in the Peaks, but I wouldn't work city centre again unless money was really tight and I was desperate!

I'd go back to bar work in a small local pub like the one I used to work in when I lived out in the Peaks, but I wouldn't work city centre again unless money was really tight and I was desperate!

thats the reason i like the red lion, it reminds me so much of the noahs ark at crookes where i used to work when i was a student.

i always used to work in town centre pubs in stafford, but theyre nothing compared to sheffield- smaller for a start! lol

the red lion has that cosy homely feel to it, it just happens to be slap bang in the city centre, definately the best of both worlds.

if you do get desperate, the boss is always looking for experienced bar staff to keep on the books should anybody leave.

sophie
x

waving money or tapping on the bar is anon no u will be made to wait believe me

also its not the highest paid job and to take crap i would want to me on a lot more money my wife works at meadowhall and she gets all sorts of crap mostly from teenagers who cant behave

Or shouting OI, Oi and banging on the bar, pulling the pumps, tapping on the till or anything like that is also a BIG NO!!!:nono:

Where the hell were these bars?! :o :wow:

worked for a couple local holiday parks where i lived on coast in lincs a few years back, one of em we got loads trouble one night off this group who came in, got drunk, then refused to leave at closing time. It resulted in huge fight between them, the bar manager and the security whereby pool cues, chairs and owt else not nailed down got used as weapons! Best part is their kids were with them and watchin whole thing! Of course police turned up 5 mins after they finally left and by then the place was littered with broken stuff :rolleyes: That only happened the once tho it was more the other park where had abuse off customers etc.

Also did an 18-30s weekend at butlins in skegness for a bit extra cash once and have never had my bum grabbed or hit woth inflatable clubs so many times in one weekend! :o but it was worth it anyway to see Sash! do a 4hr set live and be gettin paid at same time :D

spoke to my colleagues at work today and said anyone being rude or shouting hoy would go to back of list so if any of you do this be warned

Also did an 18-30s weekend at butlins in skegness for a bit extra cash once and have never had my bum grabbed or hit woth inflatable clubs so many times in one weekend! :o but it was worth it anyway to see Sash! do a 4hr set live and be gettin paid at same time :D

Aww I'm actually jealous.. (about the Sash! thing.. not workin at Butlins in SKEGNESS??!!:loopy:) :hihi:

Aww I'm actually jealous.. (about the Sash! thing.. not workin at Butlins in SKEGNESS??!!:loopy:) :hihi:

yeah was really good - id have actually paid to go on that weekend had i not been working! As for workin there was too bad except for not gettin home til 8am! also got a lot of cheesy chat-up lines at the bar but was more worried about the strange lad workin with me who kept suggestin i stay in his caravan despite tellin him several times not interested - he was a proper weirdo tho! :loopy:

They had a few other well known groups etc on too and ali g also. Used to be really into Sash! tho (still have all the cd's :D ) i wonder what happened to him?

yeah was really good - id have actually paid to go on that weekend had i not been working! They had a few other well known groups etc on too and ali g also. Used to be really into Sash! tho (still have all the cd's :D ) i wonder what happened to him?

He'll turn up at Sheffield student's union in 5 yrs time for his en core un foir (sp?!) n everyone will cringe... just like 2 unlimited did last year.. only the woman turned up and tried singin songs other than no limit!! who did she think she was?! We just chanted 'no no, no no no no, no no no no, no no there's no limit' through all of it:hihi: !!

He'll turn up at Sheffield student's union in 5 yrs time for his en core un foir (sp?!) n everyone will cringe... just like 2 unlimited did last year.. only the woman turned up and tried singin songs other than no limit!! who did she think she was?! We just chanted 'no no, no no no no, no no no no, no no there's no limit' through all of it:hihi: !!

:hihi: :hihi:

unfortunately in 5 years ill have left uni tho :( ah well

In defence, bar staff are well within their rights to react appropriately to rude customers, the same way they would in any other job. If you stand at a busy bar, waving your hand to attract attention, waving your money or shouting 'i'm next' when you're actually not, you are likely to be put to the back of the queue for being an idiot. People who forget to say 'please' and 'thanks you' are also likely to be on the receiving end of bad service.

Even if you think a bar tender is unecessarily ignoring you or being rude, then just grin and bear it for the immediate time being as remember, they're serving you a drink which they could quite easily do something gross too. Then make a complaint to management - don't harrass bar staff directly as management is likely to side with them than an (albeit slightly) intoxicated punter!!! :-)

the worst event i worked was a wedding fuction at the old nmb building it was shocking harrasment nasty banging on bar i wowed nevr to do a wedding again

I think it's too easy to generalise about bar staff because it really does depend on the person.

A few years ago I had the misfortune to work for a big nightclub in Shef, being paid a pitiful £3.50 an hour to work stupidly long hours with virtually no breaks. (11 hour shift with 2 ten min breaks?! Surely illegal!) However, I was always polite to even the rudest of customers, and served my area in a linear order returning to the beginning once i'd reached the end so no one had to wait longer than anyone else. I did my best, cos I'm a nice person. The fact that i was a bar person was not the determining factor. If anything, the other staff there were more interested in ripping off the company that ran it, not the punters!

Needless to say, it was the ****tiest job I've ever had... spare a thought for the poor ******** who have to put up with the loud lairy crowds... we're just people too!

thats illiagal what we do at work is if u work under 6 hours u get 15 mins paid over 6 u get 30 mins un paid

Yeah I know, since then I've trained to become a lawyer, but at 19 I was a little naieve to put it mildly! Oh those were the days.....:(

yes it seem to happen a lot was told a certain place was minium wage and no break not saying where though

A few years ago I had the misfortune to work for a big nightclub in Shef, being paid a pitiful £3.50 an hour to work stupidly long hours with virtually no breaks. (11 hour shift with 2 ten min breaks?! Surely illegal!) However, I was always polite to even the rudest of customers, and served my area in a linear order returning to the beginning once i'd reached the end so no one had to wait longer than anyone else. I did my best, cos I'm a nice person. The fact that i was a bar person was not the determining factor. If anything, the other staff there were more interested in ripping off the company that ran it, not the punters!


Lol, was that the Leadmill?!? I use to work there as well, didn't mind the long shifts mind. I use to work at Cutlers Hall beforehand and once worked 47 hours in just over three and a half days. I started hallucinating due to sleep deprevation at the end of it, and all for a measley £2.80 per hour!

Lol, was that the Leadmill?!?

Nope, but somewhere equally dark and dank and not too far away!
I think "bar staff" was interpreted as meaning "slave" to do whatever dirty work was needed there!
Dont mind working longer shifts, but 8pm to 7am is an absolute killer!

I think the worst part of working in a nightclub is that over the Summer you don't get any night - it's bright when you get into work and it's bright when you leave. Absolutely screws your body clock over after a while and you end up like a Zomboid, I think if I was to do it again I would probably die from exhaustion.

i actually had a situation sunday it was fairly busy me team leader and 3 agency workers one guy was very abrupt and said i have been waiting ten mins of course he hadnt so i kept him waiting which he did not like

Reflex has worst bar staff in the world

nursery tavern bar staff are useless. whoever waves their money hard enough gets served first. I have waited 20 mins to be served- twice in one night. wont go back.

but was it busy u cant slag someone off if there busy and just because it takes a while patience 2o mins i dont think so 5 mins more like

What I hate is, whilst you're on the till getting someone's change, there's someone barking:

"8 bottles of Becks maaaate".

I find it's always a particular type of customer who is like that. 30-60 year old males who drink down their local boozer during the week and come into town at the weekend. Really annoying.

In reference to what Bartender said, I always have a look at the bar before I pick my spot. Perfect example is Varsity (urgh) on West Street. Massive mound of people at the bar, direct from the door. Walk down a little bit, there's 3 bartenders with nothing to do. Sorted.

nursery tavern bar staff are useless. whoever waves their money hard enough gets served first. I have waited 20 mins to be served- twice in one night. wont go back.

Agreed. Rubbish lager as well. Do they ever clean the lines in there? Do they have nucleated glasses for the lager? I'd say noooooo!!

When someone's pouring me a pint, I HATE seeing the bartender shaking the glass from side to side, up and down, round and round just to get the slightest head on the pint. AARRRGGHH!! It's clearly crap!! Change the gas!! Buy lager that doesn't 'go off' the day you get it!!

ALSO, why serve lager in a Nonic pint glass?? It's going to go dead!!!!

NOW, I'm not from Sheffield, so I don't know how it goes over here, but back home we have bitter glasses and lager glasses. A barmaid was very rude to me when I asked for my lager in a lager glass. (Is someone going to say I was rude myself, and shouldn't interfere with her job?)

I could rattle off a whole string of places who serve disgusting pints of lager.

However, places that serve good pints are;

Forum (Division Street)
Ivory (Regent Terrace)
Porterbrook (Eccleshall Road)

All Staropramen.. (Or Star-rip-a-rip-a-men, or Strap-a-pop-a-men. That's something else that annoys me but that's another thread I'm sure.)

actually shaking the pint can be nesscerry as sometimes the gas may be slow and it helps to get a head on the pint the new glasses help a lot though

hoof why dont u actually try working in a bar before slating staff?

Im a bar manager (just got in from work) and easy to remember rules when ur stood at the bar)
1: DONT shout or swear at staff (we will always win as we have what u want and if we dont want to give it to you YOU DONT GET IT!)
2: 99% of the time we know who is next in line and we know who is trying to push in (usually the big guy wavin a 20 in your face)
3: Please and Thankyou work wonders for the next time u get to the bar (so does a drink)
4: Dont ever EVER knock or tap on the bar for service,or shout "shop" its amazing how long it can take us to make a cocktail,pull a pint,take the top off a bottle ect ect
5: Dont tell bar staff jokes or show em stuff on your mobile,chances are we have heard em and seen it

Other than that Bar staff in sheffield are generally some of the best around,have been to a lot of pubs around the country and sheffield bar staff are in the top 5

Why does everybody seem to have a problem with West Street? Its the busiest street in town so we must be doing something right.:mad:

Why does everybody seem to have a problem with West Street? Its the busiest street in town so we must be doing something right.:mad:


I work on west st so its not all that bad :hihi:

hoof why dont u actually try working in a bar before slating staff?

I do, and that's why it annoys me.

but hoof i discussed with a work mate and he said same the nonic glasses are good but some times it does still need a friendley swaft from side to side to get a head and i have been on beer training courses and they say the same

and dont shout oi thats another one that makes us bar staff mad believe me and moving money around your hand tapping the baris a big no no many of the time i have made people wait i feel the problems we particulery have is the weddings birthdays . That sort of thing on the whole students are completely different to a guy or lady that drinks in a old mans boozer .

and dont shout oi thats another one that makes us bar staff mad believe me and moving money around your hand tapping the baris a big no no many of the time i have made people wait i feel the problems we particulery have is the weddings birthdays . That sort of thing on the whole students are completely different to a guy or lady that drinks in a old mans boozer .


:confused:

It needs a 'swaft' because the glass is wrong!! It's a bitter glass, and bitter doesn't have the gas content of a pint of lager (obviously). Lager glasses need to be nucleated so you see all those pretty little bubbles until you finish your pint!!

:rant:

actually shaking the pint can be nesscerry as sometimes the gas may be slow and it helps to get a head on the pint the new glasses help a lot though

hoof why dont u actually try working in a bar before slating staff?


very good point :) Working in a bar was one of my hardest ever jobs. I couldnt hack it!

ilike the gosford bar and you"

but hoof i discussed with a work mate and he said same the nonic glasses are good but some times it does still need a friendley swaft from side to side to get a head and i have been on beer training courses and they say the same

RUBBISH!! What 'beer training course' were you supposed to be on then?

What was it?

#1 - Cellar Safety
#2 - Gas Control
#3 - Glass Swafting?

Give over.

I usually order mine over the mic and have it brought to me then settle up any bar tab at the end of the night :thumbsup:

On a side issue, is there anyone here who works at a Wetherspoons? And if so, can you explain why;
a. if a real ale isn't available, why do you still display the pumpclip? Can't you just turn it round?
b. why, as soon as a queue starts forming, do half the bar staff go and hide in the kitchen?

LOL!

That's just the way it works in the "real world". I'd serve my mates/gf before some random guy, especially if the random guy just said "I'm next!". (For a start, who'd want to lose face or look like a little bitch infront of a group of their friends!) I can keep track of people quite easily, and alot of the time people go "I'm next" or "Serve me" or just shout out their order when they aren't even next at all. The one thing I can stand is impolite people. Often a "I'm next" or "I've been waiting here ages" will result in me not serving them, or serving them slower. If someone is very nice about it and seems like a nice person, then usually I apoligise and say I'll get to them ASAP (if ofc they have been waiting!)

But yeah you're probably drinking in the wrong places, some tenders take pride in customer service

The customer is always right... but in the realm of the bar, the tender is king.

As for short changing you... I wouldn't do it myself, because a) it's illegal and b) i like my job enough to not want to lose it but I belive the term for it amongst bartenders is... "idiot tax" :P

If you were rude to a customer assistant in a shop or a police officer or an estate agent would you expect a better deal... no ? :P so why do people expect they can talk to barstaff like **** and not expect them to be idiots back ?

Because people are drunk and full of dutch courage :P

But yeah you're probably going to the wrong places ;) Some tenders take pride in customer service...

Why not get a job you can do properly and impartially? People shouldnt have to say 'im next'. You should know. If you dont youre crap bartender. It aint exactly hard job - comprende'?

i love the staff in bia hoi, it helps that one of them is really really fit!

Don't even talk to me about the barstaff in a certain club in town! Every time I am in there I have so much trouble with them - even when the bar is quiet they are so thick they can't see who has been waiting there for half an hour (ME) and who has literally just walked up to the bar. :rant:

Last time I had a massive argument with two of them as they kept serving people who were approaching the bar when I was stood there for ages.

I'm actually going to this club on Saturday so that should be fun! :rolleyes:

Don't even talk to me about the barstaff in a certain club in town! Every time I am in there I have so much trouble with them - even when the bar is quiet they are so thick they can't see who has been waiting there for half an hour (ME) and who has literally just walked up to the bar. :rant:

Last time I had a massive argument with two of them as they kept serving people who were approaching the bar when I was stood there for ages.

I'm actually going to this club on Saturday so that should be fun! :rolleyes:

is the name of this club a secret?

is the name of this club a secret?


Just don't want to offend the 'bar staff' (if you can call them that) if they come on here :) Even tho they offend me every time i go there :rant:

So anyways, is anyone else going to Plug on Sat? ;) :hihi:

bar staff in general are the people who were so thick they failed the interview at mcdonalds

bar staff in general are the people who were so thick they failed the interview at mcdonalds

LOVL!!!! Nice one! :hihi:

Altho i was 'bar staff' for three years whilst at Uni so it's not always the case.

I think the problem is most bar staff would much rather be in the customers position - getting drunk over the other side if the bar - that's why they have a 'can't be arsed' attitude problem.

Don't even talk to me about the barstaff in a certain club in town! Every time I am in there I have so much trouble with them - even when the bar is quiet they are so thick they can't see who has been waiting there for half an hour (ME) and who has literally just walked up to the bar. :rant:

Last time I had a massive argument with two of them as they kept serving people who were approaching the bar when I was stood there for ages.
I'm actually going to this club on Saturday so that should be fun! :rolleyes:

I think it must be VERY hard work in a busy nightclub to keep track of what customers were at the bar before anyone else, as the crowd at the front of the bar are going to be moving all the time, shifting positions, some leaving, some arriving, etc. Plus having to serve drinks, take money, remember exact orders for large rounds, etc, when under pressure to serve customers as fast as humanely possible, its not always going to be possible to remember who was in the "queue" at the bar as there is no queue at bars like bus stops, its random chaos!!!!

bar staff in general are the people who were so thick they failed the interview at mcdonalds

I have to say that i find this TOTALLY offensive, i started off as a member of staff in a local pub and decided i liked it, i enjoyed the cusomer service eliment, the conversation with the customer and delivering a high stanard every single day i turn up to work. since then i have worked my way up, through nightclubs to support myself through my university studies, and on to open two of the best venues in sheffield (crystal and Ivory) and to be honest, there is no place to hide when you run or work in a venue where people expect a high standard of service and standards, you have to be ontop of your game every single day or you lose customers, its as simple as that!!

I digress, back to my point, i have achieved this and am very proud of my achievements but would still consider myself a bartender, and i am very proud of it!

I think it must be VERY hard work in a busy nightclub to keep track of what customers were at the bar before anyone else, as the crowd at the front of the bar are going to be moving all the time, shifting positions, some leaving, some arriving, etc. Plus having to serve drinks, take money, remember exact orders for large rounds, etc, when under pressure to serve customers as fast as humanely possible, its not always going to be possible to remember who was in the "queue" at the bar as there is no queue at bars like bus stops, its random chaos!!!!


Well when I worked in a busy pub on ecclesall road I was always able to know who was first and on the few occassions I did get it wrong someone would say 'they were before me' and I would apologise and serve them.

The night in question at Plug was not even busy, it was late in the night and most people were just drinking water (if you know what I mean) so the bar in the second room was dead apart from me and four other people. All these people got served then when I thought it was my turn the 'bar staff' started serving people who just kept walking up to the bar. After 15 minutes of this sh*t I politely said to the bar man 'excuse me but i've been waiting for 20 minutes and people keeep getting served in front of me'.
He decided to rudely tell me I hadn't been waiting and that he had just seen me walk to the bar that minute! SO I told him to stick his drinks up his arse.

I have to say that i find this TOTALLY offensive
I have been following this thread with interest for a while and finally registered to say thank you for sticking up for us! Now granted I've seen some awful bar staff in my time, but never anyone who's not tried their very best.

I was working a club on Saturday night and we were understaffed. The bar I was on was set apart from the main bar so no glasswasher, no access to change, etc. and it is sometimes hard not to get a bit stressed out when you can see your supply of glasses running low. I served roughly 100 different customers and the bar was rammed full so I'm glad it's been pointed out that sometimes it's not a case of just serving who's next because people are always moving and saying "I'm next".

But I must add, for all the customers that will surely respond saying it's because we are slow, stupid, etc. One thing that REALLY grates is when you're serving someone and they turn around to have a conversation with someone else or snog someone's face off so you're stood there waiting for money, waiting with a drink, waiting to give change and you get completely ignored.

bar staff in general are the people who were so thick they failed the interview at mcdonalds

i know a lot of bar staff and the majority of them are students at university who just need some extra cash. on what do you base these presumptions?

oh and also bar staff have to put up with so much stick in one night its unbelievable. i have a lot of friends who are barstaff however the worst stories come from a fellow scouse friend of mine who used to work in banus nightclub in town, the stories she used to tell me about how rude and aggressive the customers could be sounded horrendous and put me off even applying for a bar job. she now works in the washington pub however and says she would never go back to working in a club. pubs never get as busy and u dont get the drunken idiots shouting at the bar if theyr not served quick enough.
i think it must be a hard job and would never slate them.

I work in a pub and there are a few things i wish people would not do;
Ask "Are you serving?" - it always sounds sarcastic
Shout orders out to me from the other end of the bar
Block the entrance of the bar off and then look put out when you have to squeeze past them.
Whistling is the worst - I am not a dog!

I have to point out that I am not stupid, I am in fact quite intelligent

2wentypence - have you ever actually worked in a bar? - if you turn around for 1 second its easy to lose track of who is next.

EmilyM, I agree with you totally. With alcohol consumption there appears to come a distinct lack of manners in most people. If anyone treats me or my staff with anything less than the respect we deserve then they are automatically put back in the serving order unless the behaviour is so unacceptable that we refuse service totally.

Its amazing how quickly people find manners once they realise you have a say in how and if they are served and that you are not their personal slave.

Remember: Any memeber of barstaff in any licensed premises has the right to refuse service to anyone for any reason and that reason does not even have to be supplied to the customer concerned.

there is no place to hide when you run or work in a venue where people expect a high standard of service and standards, you have to be ontop of your game every single day or you lose customers, its as simple as that

I like the way you've put that! I like to think I do decent work, and I do get abit miffed when people talk to you like you work in Wetherspoons. As for customers being rude, haha, why do a tiny minority think by going "Oi!!" and shouting and waving, swearing and screaming at you, that you'll serve them faster...

I'd like to point out to everyone who complains about waiting 20 mins or even more, the fact is most customers are really drunk and if they have to wait more than a minute to get served they cause a fuss. Unless you've worked as bar staff you wouldn't appreciate a club rammed full of drunken people all with the same claim. it's usually these people when served, order each drink individually. When you start thinking they can't even more of a tool they stand counting their change at the bar only to discover they don't have enough change so they pay you in a note. GRRR! Don't do it.

Yeah you get a lot of **** working as bar staff, you have to deal with some really bad situations sometimes! And it's not easy when you are a girl.

I have to say though, it was a fun job :) I generally think bar staff in sheffield are good. Nothing nicer than being served with a smile. I think a lot of the problems are due to them being obviously understaffed

i agree with golden fleece. u hav 2 b drunk on west street or its no fun

bar staff in general are the people who were so thick they failed the interview at mcdonalds

Or maybe you have trouble getting served because your an ignorant *****

I cant be arsed to read most of the crap that has been posted on this subject, cause its as its stated its crap.

Ive been working in the license industry ever since i was a kid, though i dont work init any more due to it not paying to well.
A few points first and this goes out to all the cocky little **** heads that have posted.

1:If you turned round to me and said im next, your instant reply is you get served when i get to you and not a minute sooner.

2:You get arsey with me about not getting served quick enough, you goto the back of the que simple as.

3:You say summat about me to your mates(and yes most of us can lip read), you will ether not get served or get put donw so badly your mates will laugh at you for long time.

4:If your a cocky bleeder and demand then your never gonna get served and you will find yourself being thrown out head first by the door staff.

No offence most of the people that work behind a bar are doing to make ends meet, we ar not there for your pleasure so please dont treat us like ****. We work damn hard when we are behind that bar so please remember when your talking to us like ****, you are hurting our feelings and dont think cause ur spending money in that bar it gives u automatic right to get served cause it doesnt.

The most of you that i have seen on a night out while ive been working behind a bar in sheffield have made me laugh, for the simple reason none of you can handle your drink and think your superman/woman.

We are trying to do a job, just like the rest of you right. But how would you like it if we came into your work place and gave you grief, you wouldnt be happy at all would you. You can come out with as many smart alick remarks you want, but i can garuntee this now. For everyone you come out with we can come out with 5 better.

So bare in mind next time you are stood at a bar and its full, the fact that we do try and serve people as quick as we can. But when uve been on your feet all night and not had chance to sit down cause uve been busy, we will be arsey.

Originally Posted by AnnElk
bar staff in general are the people who were so thick they failed the interview at mcdonalds

You taking the **** or what.

I have 10 GCSE's
I have 5 A levels
I also have a 1 1 in computer science

but not only them, im a qaulified hydraulic engineer as well as a trained chef. So are you calling me thick.
Oh and im only 25.

I cant be arsed to read most of the crap that has been posted on this subject, cause its as its stated its crap.

Ive been working in the license industry ever since i was a kid, though i dont work init any more due to it not paying to well.
A few points first and this goes out to all the cocky little **** heads that have posted.

1:If you turned round to me and said im next, your instant reply is you get served when i get to you and not a minute sooner.

2:You get arsey with me about not getting served quick enough, you goto the back of the que simple as.

3:You say summat about me to your mates(and yes most of us can lip read), you will ether not get served or get put donw so badly your mates will laugh at you for long time.

4:If your a cocky bleeder and demand then your never gonna get served and you will find yourself being thrown out head first by the door staff.

No offence most of the people that work behind a bar are doing to make ends meet, we ar not there for your pleasure so please dont treat us like ****. We work damn hard when we are behind that bar so please remember when your talking to us like ****, you are hurting our feelings and dont think cause ur spending money in that bar it gives u automatic right to get served cause it doesnt.

The most of you that i have seen on a night out while ive been working behind a bar in sheffield have made me laugh, for the simple reason none of you can handle your drink and think your superman/woman.

We are trying to do a job, just like the rest of you right. But how would you like it if we came into your work place and gave you grief, you wouldnt be happy at all would you. You can come out with as many smart alick remarks you want, but i can garuntee this now. For everyone you come out with we can come out with 5 better.

So bare in mind next time you are stood at a bar and its full, the fact that we do try and serve people as quick as we can. But when uve been on your feet all night and not had chance to sit down cause uve been busy, we will be arsey.



You taking the **** or what.

I have 10 GCSE's
I have 5 A levels
I also have a 1 1 in computer science

but not only them, im a qaulified hydraulic engineer as well as a trained chef. So are you calling me thick.
Oh and im only 25.


Nice post :thumbsup:

But sort the spelling out, some people might think your thick;)

There was a very nice young man in Bia Hoi, dont think he works there now tho :( the white russians they make there are amazing but unfortunately Ive found out I have a huge lactose intolerance and cant have milk and he promised he'd make me a white russian if I brought in some magic milk (now dont be rude) that I could drink. I thought that was good of him cos most probably wouldnt!!!!
Will have to sweet talk some other bar staff person into making me a dairy free white russian now!!!!!

Bartending is a very rewarding job if you can keep your wits about you, but that can be hard to do if faced with punters who are simply rude. Manners go a long way with bartenders and best of all, they are free and something we were taught when we were young. Shouting, tapping, waving money, whistling, huffing and puffing and leaning right over the bar are not ways of getting you served quickly. Also, if you choose to stand at the end of the bar where the entrance is (hatch whore) don't be continuously surprised that the staff will continuously be asking you if they can get past. If you are in the way, why not try moving - it's less hassle for everyone. Contrary to what is said one customer doe not pay that bar staffs wages so that one is best left inside the head.
Try to order drinks in a sensible way:
Pints of Guinness are best asked for first.
If you are ordering many drinks, don't do it one at a time as some staff can make 3 or 4 drinks at a time

V. well summarised ccellis.

Cant be bothered to read all the posts. However from a couple of the posts i feel that the general concensus is that bar staff are either too thick to have another job or just in it for the money and dont care.
I would like to object to both of these. The money is the main attraction for me, however i do as good a job as anyone else i have seen so far. Also the people saying that bartenders are too thick to do anything else should be quiet, I am sure they are setting the world alight with their acedemic talents, however we can't all be expected to do this.
xx

some staff are shocking, the bankers draft in town have recently employed 2 male students, i was a regular until they were employed i found them to be rude and thicker than the wall of a castle, stopped visiting that pub now, ill probably go again but if i see either of said staff ill leave, i brought that pub at least £150 a week in custom using it as my local and a meeting place.

You learn a lot about people working in a bar. One of the biggest idiots i ever served asked for "jack daniels and coke". When i served it her she looked at it and said "no, jack daniels and a coke". Fools, the worlds full of em.

Now that really gets me sometimes; when people will say something like "double vodka and coke, and a diet coke" expecting you to put vodka in the diet coke. The sensible people say "I'll have two double vodka's, one with coke, one with diet coke".

Also it gets me when people order the wrong thing. Maybe they aren't aware but even if someone asks for a coke and you give them pepsi then you can be fined a lot of money (so I was told). Thus when you serve WKD, why do people ask for VK.

Oh and in particular with WKD, it annoys me when people put the empty bottle down and say "I'll have the same again" and cover the label, seeing as they all look the same. Or when they ask for a "WKD Original" when they're all branded as such.

I know these actually sound like they reinforce the view that bar staff are thick and sometimes people do it without realising but when you're working a busy bar it's little things like that that slow people down.

i brought that pub at least £150 a week in custom using it as my local and a meeting place.

Yawn. Its always the customers who come out with things like this that we are glad to see the back of. Believe me they wont miss you, respect is more important than money.

what do you think of the bar staff in sheffield?
i was in a pub waiting for ages to be served and because i said am next the bar man made me wait longer he was horrible, and he short changed me.:mad:

Hi,

Did you point out you'd been short changed and get your money back?

Ade

there is no place to hide when you run or work in a venue where people expect a high standard of service and standards, you have to be ontop of your game every single day or you lose customers, its as simple as that!!

!

God, that makes me wanna get back into pubs/bars!!

I dont mind the order in which people are served so long as they do not keep serving the place where clearly someone has vacated.I often let people get served before me if they were there first but thank you from anyone especially girls is a novelty

I certainly don't envy the job barstaff do,especially at this time of year.....a bar full of drunken blokes screaming at you....not for me thanks.

Have noticed some bars just don't have enough staff full stop,went in lloyds,two staff on?......whats that all about? :loopy:

The narky customers are why I love working behind the bar, and don't envy people who work in the restaurant. Behind the bar, you have to put up with a customer for about 30 seconds. In the restaurant you have to wait on them for an hour and a half!

You can get away with a lot behind the bar if you try. Be cheeky, be gobby, but do it with a cheeky smile =)

Yawn. Its always the customers who come out with things like this that we are glad to see the back of. Believe me they wont miss you, respect is more important than money.
well i know now not to visit the rising sun, having never been there (assuming you work there because of your sig) you don't know what type of customer i am. regards respect, id say selling alcohol is equivalent to pushing cannabis in a job sense, a lot less respectable than being a nurse/firefighter/cleaner for that matter IMO.
You're telling me you would rather have 1 respectful customer and for your pub to go bust, than to respect your punters and get the money in. I hope you dont work with the public.

Oh and in particular with WKD, it annoys me when people put the empty bottle down and say "I'll have the same again" and cover the label, seeing as they all look the same. Or when they ask for a "WKD Original" when they're all branded as such. I know these actually sound like they reinforce the view that bar staff are thick and sometimes people do it without realising but when you're working a busy bar it's little things like that that slow people down.

That is SO anooying I know....I hate it when people ask for WKD and dont specify what colour they want, they expect you to know, and when they cant decide and say "any one", they then decide they want a blue one!!!

Or, as on mad friday before Xmas, group of 24 pub crawling guys order 24 bottles of Budweiser, and then after opening the 19th bottle for them, then ask if its OK to change them all to Becks, and make so much noise and fuss when refused as there is now 19 open bottles of Bud on the bar.....arghhhhhhhhhhhhhhhhhhh

Both are crap

My perfect Saturday night shift is when there's some grotty middle aged man leering at you while the stereotypical upper management CEO lady is waving her platinum card demanding being served first, while the chav idiots are trying to get in, and the ones old enough to drink are throwing up at the doorstep. I especially favour the soul destroying chauvanism when guys scowl at me because I don't thank them for throwing their crumpled fiver at me while I'm obviously serving somebody else, and the perfect end to a fab shift is having some s**t throw his bottle of beer at me because the pub respects liscensing laws and the group refused to move past closing time.

I also love the fact that when this stuff isn't happening, I'm 99.9% genuinely nice and chatty, for the near minumum wage I earn, because I actually give a damn about customer service....

Spare a thought for the bar staff then people! Money is money and having a job is far better than scrounging off the state, regardless of what it is!

My perfect Saturday night shift is when....

...youre working with me and nic! :D


x

...youre working with me and nic! :D


x

Hey!!!!!!! So I am hahahaha :D

Thing that winds me up when workin on a nice busy bar when some idiot orders there drink then walks off to find out what his/hers mates want, then wait for another friend to come from toilet to see what they want...then they sit and count all the shrapnel out when during all this time u could of served another 4 people x