Can anyone tell me please why my scanner will not send emails? every time I put either a photo or an A4 document in my scanner and try to send them by email, they always fail and a card comes up to say the connection to pop.tiscali.co.uk has failed.

All my settings are correct as I have checked and double checked but it makes no difference, It still will not send them, so I would be gratefull for any advice that an expert could offer, thanking you in anticipation.
Hal. Evans.

Scan them, save them then email them. Not exactly the problem solved, but it works :D

Originally posted by halevan
Can anyone tell me please why my scanner will not send emails? every time I put either a photo or an A4 document in my scanner and try to send them by email, they always fail and a card comes up to say the connection to pop.tiscali.co.uk has failed.

All my settings are correct as I have checked and double checked but it makes no difference, It still will not send them, so I would be gratefull for any advice that an expert could offer, thanking you in anticipation.
Hal. Evans.

Negative Skatiechick, have tried that but it still doesn't work, it must be the settings, but have checked them again and again.

Don't know what to try next.

Can you send an e-mail that doesn't have a scanned attachment?

It might be something to do with the size of the attachments and your ISP. Although I'm pretty sure I've sent large attachments by Tiscali in the past.

Joe

It could be the person your sending it to. Their inbox could be full? Try and send a normal email without an attachment.

Is the problem:
1. Scanning and saving the scanned image doesn't work.
2. Sending emails from your email program doesn't work
3. Sending emails from your email program (not the scanner program) and attaching a scanned image that you saved earlier doesn't work?

EDIT:

Hang on... you are SENDING (and not trying to receive anything at the same time?) and it says "connection to POP.tiscali.co.uk" failed?

A POP server is where you collect your mail from. Your outbound mail server should be smtp.tiscali.co.uk
Check the settings. If the outbound server is definitely smtp.tiscali.co.uk then make sure that the scanner program isn't trying to collect your email at the same time. I assume you're trying to mail from within the scanner program not your usual email client?

Originally posted by JoePritchard
Can you send an e-mail that doesn't have a scanned attachment?

It might be something to do with the size of the attachments and your ISP. Although I'm pretty sure I've sent large attachments by Tiscali in the past.

Joe

Yes I can send a normal email

Originally posted by garrence
Is the problem:
1. Scanning and saving the scanned image doesn't work.
2. Sending emails from your email program doesn't work
3. Sending emails from your email program (not the scanner program) and attaching a scanned image that you saved earlier doesn't work?

EDIT:

Hang on... you are SENDING (and not trying to receive anything at the same time?) and it says "connection to POP.tiscali.co.uk" failed?

A POP server is where you collect your mail from. Your outbound mail server should be smtp.tiscali.co.uk
Check the settings. If the outbound server is definitely smtp.tiscali.co.uk then make sure that the scanner program isn't trying to collect your email at the same time. I assume you're trying to mail from within the scanner program not your usual email client?

It is number one that doesn't work
number two and three are O.K.
I have checked the settings a dozen times and they are OK.
pop.tiscali.co.uk is the incoming
smtp.tiscali.co.uk is the outgoing
I am trying to email from the scanner programme
How do I make sure the scanner programme isn't trying to collect my mail at the same time?

[QUOTE]Originally posted by halevan
[B]Yes I can send a normal email but I am restricted down to a limit of #5.3.4. or a photo of 50 Pixells

Originally posted by halevan

I have checked the settings a dozen times and they are OK.
pop.tiscali.co.uk is the incoming
smtp.tiscali.co.uk is the outgoing
I am trying to email from the scanner programme
How do I make sure the scanner programme isn't trying to collect my mail at the same time?

The error you get is "connection to pop.tiscali.co.uk has failed". POP is the INCOMING mail server. This implies that the program is trying to fetch mail at the same time. Exactly what's going on depends on what scanner program you are using:
* Are you clicking "Send & receive"? Maybe there just a "Send" button you can use.
* Is there an "collect incoming mail when sending" or similar option in the scanner email program? If so turn it off, because I assume you want to read mail in your usual program and not the scanner program.

However, the fact that it could not connect to the POP server implies there is another problem because it should be able to connect there to receive incoming mail OK. I can think of two likely explanations for that:
1. You're not online when trying to send (sorry, have to check the obvious...)
2. You are online but your networking stack is messed up. Can you use the internet with other applications OK (preferably an application that is not Internet Explorer)?

How long does it take between pressing send and getting the error message? (30 sec/60 sec/5 minutes..) I ask because a delay of a minute or less probably means there is a network problem; a delay of a few minutes may indicate a different problem.

Originally posted by halevan
Yes I can send a normal email but I am restricted down to a limit of #5.3.4. or a photo of 50 Pixells

That doesn't make a great deal of sense (sorry).

Your scanner program will let you "Save As.." or "Export" your pictures. When saving, save in JPEG format (might be labelled JPG format). Don't save as BMP or TIFF. Why? Because JPEGs are highly compressed so they are a reasonable size to send and, to the eye, are as good as the original image.

When you have saved your image to your "My Documents" folder, load your normal working email program. Write your email and attach the image you scanned and saved. Neither your normal email program or Tiscali are going to limit the resolution of photos you can send.

Originally posted by garrence
The error you get is "connection to pop.tiscali.co.uk has failed". POP is the INCOMING mail server. This implies that the program is trying to fetch mail at the same time. Exactly what's going on depends on what scanner program you are using:
* Are you clicking "Send & receive"? Maybe there just a "Send" button you can use.
* Is there an "collect incoming mail when sending" or similar option in the scanner email program? If so turn it off, because I assume you want to read mail in your usual program and not the scanner program.

However, the fact that it could not connect to the POP server implies there is another problem because it should be able to connect there to receive incoming mail OK. I can think of two likely explanations for that:
1. You're not online when trying to send (sorry, have to check the obvious...)
2. You are online but your networking stack is messed up. Can you use the internet with other applications OK (preferably an application that is not Internet Explorer)?

How long does it take between pressing send and getting the error message? (30 sec/60 sec/5 minutes..) I ask because a delay of a minute or less probably means there is a network problem; a delay of a few minutes may indicate a different problem.



That doesn't make a great deal of sense (sorry).

Your scanner program will let you "Save As.." or "Export" your pictures. When saving, save in JPEG format (might be labelled JPG format). Don't save as BMP or TIFF. Why? Because JPEGs are highly compressed so they are a reasonable size to send and, to the eye, are as good as the original image.

When you have saved your image to your "My Documents" folder, load your normal working email program. Write your email and attach the image you scanned and saved. Neither your normal email program or Tiscali are going to limit the resolution of photos you can send.

Yes I am on line
It takes about 30 secs to get the error message
I always use jpeg
You are right:it is trying to send by pop (incoming)instead of smtp (outgoing) but I don't know how to change it.

Yes it does sound like it's trying to send via the POP server. That would cause a delay of about 30 sec while it attempts to make an outgoing mail connection to the incoming mail server. The incoming server will ignore the outgoing connection, and after 30 secs the program will give up.

Firstly, turn off anything that will make it try and collect mail (see my last post).

Secondly, just change any settings that say "pop.tiscali.co.uk" to "smtp.tiscali.co.uk" and try again. That's got a reasonable chance of sorting it, and if not you can always change them back again with no harm done.

Originally posted by garrence
Yes it does sound like it's trying to send via the POP server. That would cause a delay of about 30 sec while it attempts to make an outgoing mail connection to the incoming mail server. The incoming server will ignore the outgoing connection, and after 30 secs the program will give up.

Firstly, turn off anything that will make it try and collect mail (see my last post).

Secondly, just change any settings that say "pop.tiscali.co.uk" to "smtp.tiscali.co.uk" and try again. That's got a reasonable chance of sorting it, and if not you can always change them back again with no harm done.

I tried that at 1600 hrs today and it does not make any difference,
if I knew what to do I would try it, you have been very helpfull and I do appreciate it, if you can think of any other way please get back to me.
Thanks a lot.
Hal. Evans.

i havent read all the replys so apologise if someone's already said this but it may be that the attachments are too big to send...

if it's saving them as bitmaps (filename.bmp) then they'll probably be way too big.... have a look in your scanners settings and set it to use jpegs (filename.jpg)

might not be that, but it's worth a try ;)

Originally posted by rarstar
i havent read all the replys so apologise if someone's already said this but it may be that the attachments are too big to send...

if it's saving them as bitmaps (filename.bmp) then they'll probably be way too big.... have a look in your scanners settings and set it to use jpegs (filename.jpg)

might not be that, but it's worth a try ;)

Tried that thanks, I know now what is happening, when I use scan-save-send the computer is trying to send them by the incoming server pop3 instead of the outgoing server smtp and I don't know how to change it. all the settings have been treble checked and are correct.
Hal. Evans.

hal, what scanner software and scanner are you using? Is there a "one touch email" button on the front? If you can point us to the make and model and software - we may be able to root out the problem.

Originally posted by Phanerothyme
hal, what scanner software and scanner are you using? Is there a "one touch email" button on the front? If you can point us to the make and model and software - we may be able to root out the problem.

Hi Phan. yes there is an email button on the scanner and also a scan, copy and an OCR button, "Trust" easy webscan 19200 and the software is easy webscan 19200 with a driver. Hope this is sufficient information, if not I have the instruction book, thank you for your interest.
Hal. Evans.