Strange thing has been happening to me over the last few weeks. In the day, before 6pm, my modem would just sit there in the state it normally does when it is reset, just before it makes a connection. This mean I have no internet. I thought first that maybe there was a problem with the NTL service that day and thought that I would leave it and try again later. I came back in the evening to find it had returned to its full glorious 2Mb service. This was good. The next day, however, it was doing the same as before. So I did what I did the day before, with the same results. I noticed, that given about 5 minutes either way, the service would resume at 6pm, every day. Without fail. So, obviously, it is not, a service problem. Especially when compared with all friends on NTL too(some on 1Mb, some on 2Mb and even one on 10Mb) who had no problem what so ever. I started to wonder what it could be. Was it the 'fair usage policy'? I checked my figures for last month, with total downtstream activity barely breaking 500Mb. This is perfectly reasonable, if I remember the policy correctly.

I decided to email them last night. Stating my dissapointment at the service and surprise at the consistency of the failure. This morning, I come on to find the modem sitting there, ready. So, my email must have reached them. I cannot prove why this has happened but I am sure that NTL put a limiter on my service. Maybe they were doing it because the traffic was high and they needed to cut it down slightly. This still doesnt make good sense. My friend on 10Mb, has well over 1Gb monthly usage, so surely he would be cut off to save traffic? Then again he is on the top service so maybe not. Still, I feel it is not fair that any person, on any service can be cut off when NTL offer a always on broadband service. Anyone have any ideas on this?

it could easily be a problem with the network. If your connection is "on the line" sort of speak busy period could easy knock it offline, maybe they have two seperate lines one for before 6 one for after, and you have a problem with the first. it could even be something to do with the exchange having a problem, have you checked NTL service page for any maintance?

Best idea is to contact there support and find out what the problem is. i would find it hard to belive they would limit your line without notifying you. i mean i use about 10GB download a week. and i host 2 servers on my line. and from the looks im on the same kind of "acceptable usage" as yourself.

other than that, with the specific timinging it seriously doubt it would be a fault you end. so contact NTL :)

and let me know :)

I have to agree with the above. The amount you say you were downloading is tiny, there is no way they would deliberately try and limit you for that much. More likely is that they noticed some sort of problem after getting your email and fixed it, but this would require a level of customer service above what they are usually known for! ;)

The sort of user they would be trying to limit would be using 10+ gigs per day... You're their dream customer to be honest, having a relatively fast line and barely using it! So they would be more than happy with your useage.

Well, all seems sorted now. The thing that makes me doubt it is a problem at the exchange is that freinds are routed through the same one, with no problems. At least they managed to sort the problem quickly.

Last month was a unusually low usage month. Mainly because I wasnt here for two weeks of it and because I was engaged for most of the other two. I usually get 2-3 gigs monthly usage. I play online a lot, and am always trying demos of new games.

I think it should stay sorted. I hope so anyway:)

Thanks for the replys guys!:thumbsup: